Closed / Maintenance /
Dear customers,
Edpnet has planned a maintenance in order to resolve current issues with optical network.
Normally there will not be any impact on customer’s circuits, but in case you notice some disconnections or packet loss, it may be related to that maintenance.
Please find all details below:
| Start: |
2016-02-23 04:00 AM* |
| End: |
2016-02-23 06:00 AM* |
| Duration: |
2-10 minutes |
| Impacted services: |
No impact foreseen, possible issues with Internet/VoIP services |
| Affected Areas: |
03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / outage / Solved /
Dear customers,
We have experienced a short outage with SIP trunking services. The issue has been solved.
Please find all details below:
| Start: |
2016-02-16 09:40 AM* |
| End: |
2016-02-16 09:55 AM* |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-02-16 09:20 AM* |
| End: |
2016-02-16 10:00 AM* |
| Duration: |
2016-02-16 10:00 AM |
| Impacted services: |
Mail |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to renew critical infrastructure.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-02-22 00:00 AM* |
| End: |
2016-02-22 06:00 AM* |
| Expected downtime: |
15 minutes |
| Impacted services: |
All data services on ADSL (internet, telephony, …) |
| Affected Areas: |
Roeselare: 051 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-01-28 11:40 AM* |
| End: |
2015-01-28 12:05 AM* |
| Duration: |
25 minutes
|
| Impacted services: |
All DSL services |
| Affected Areas: |
Walloon area: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087
Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to renew critical infrastructure.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-02-01 00:00 AM* |
| End: |
2015-02-01 06:00 AM* |
| Expected downtime: |
15 minutes |
| Impacted services: |
All data services on ADSL (internet, telephony, …) |
| Affected Areas: |
Roeselare: 051 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
Closed / Maintenance /
Dear customers,
Edpnet will be performing a maintenance on the access lines this Thursday morning.
Customers may notice a disconnect as they’re moved to a different link.
Please find all details below:
| Start: |
2015-01-14 05:30 AM* |
| End: |
2015-01-14 06:30 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue /
Dear customers,
We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.
Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.
Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.
Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team