Mobile / outage / Solved /
Dear customers,
We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier.
Please find all details below:
| Start*: |
27-07-2024 TBC |
| End*: |
29-07-2024 13:00 |
| Duration: |
TBC |
| Impacted services: |
edpnet mobile |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mobile / outage /
Dear customers,
We are currently experiencing an outage with our Mobile services. Our network provider is investigating this outage. Further updates will be released as soon as possible.
EDIT 19:06 Our provider solved the issue.
Please find all details below:
| Start*: |
19-11-2021 17:00 |
| End*: |
19-11-2021 19:01 |
| Duration: |
2h 01 |
| Impacted services: |
Data Services, SMS, Voice Services |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Mobile / outage /
Dear customers,
We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier.
If you still have issues with your mobile services, please reboot your cellphone device.
Please find all details below.
| Start*: |
02-03-2021 11:00 |
| End*: |
02-03-2021 12:35 |
| Duration: |
1 hour 35 minutes |
| Impacted services: |
mobile telephony |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
UPDATE 12h05 : the cause of the problem is found, problem solution is ongoing.
Belgium / Mobile / outage /
Dear customers,
We have experienced an outage with mobile data, 4G & LTE backup services.
Please find all details below:
| Start*: |
19-01-2021 11:30 |
| End*: |
19-01-2021 14:10 |
| Duration: |
2 hours 40 minutes |
| Impacted services: |
mobile data, 4G/LTE backup |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site