Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 17-06-2026 11:20 End*: 17-06-2026 12:15 Duration: 55 minutes Impacted services: Mobile Affected Areas**: […]
Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 13-07-2026 10:20 End*: 13-07-2026 12:41 Duration: 2 hours 21 minutes Impacted services: Mobile […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Walloon Brabant and Hainaut. All affected connections have recovered and are operational again as of 01:30. Please find all details below: Start*: 13-07-2026 01:00 End*: 13-07-2026 01:17 Duration: 17 minutes Impacted services: All internet services Affected Areas**: 71GIL: Walloon Brabant, Hainaut We apologize […]
Partial mobile outage: calls & data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 07-07-2026 ~22:00 End*: 08-07-2026 12:41 (limited impact since 00:05) Duration: tbc Impacted services: […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 01:30. The incident was caused by a hardware issue. Our Network Operations team has replaced the faulty line card and will monitor the situation further. Please find all […]
Issue: websites unreachable – Resolved
Dear customers, Our websites are currently unreachable. We are investigating the issue and will provide updates as soon as they become available. Please find all details below: Start*: 24-06-2026 21:35 End*: 25-06-2026 00:30 Duration: 2 hours 55 minutes Impacted services: https://citymesh.comhttps://citymesh.behttps://edpnet.be Update 25/06/2026 00:32: The incident has been resolved. We apologize for the inconveniences. *All […]
Incident: no calls & data while roaming – Resolved
Dear customers, We are currently experiencing an incident affecting calls and data for our mobile customers while roaming. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 24-06-2026 15:42 End*: 24-06-2026 17:12 Duration: 1 hour 30 minutes Impacted services: […]
Partial Outage: connectivity issues in parts of the Brussels-Capital Region – Resolved
Dear customers, Our supplier is currently experiencing an incident at a local exchange in the Brussels region, affecting xDSL and fibre optic customers in Ixelles, Watermael-Boitsfort, Auderghem and Woluwe-Saint-Pierre. We’ll provide updates as soon as more information is available. Please find all details below: Start*: 19-06-2026 11:39 End*: 19-06-2026 13:02 Duration: 1 hour 23 minutes […]
Partial outage: brief service interruption in the Brussels-Capital Region – xDSL and fiber optic impacted – Resolved
Dear customers, This morning, some customers in the Brussels-Capital Region experienced a brief service interruption on their xDSL/GPON connections. This was caused by an internal infrastructure change that was expected to have no customer impact. The service was restored at 7:34, and all affected customer connections recovered by 7:50. We’re reviewing why this change behaved […]
Outage: Connectivity issues affecting dynamic IP addresses – Resolved
Dear customers, We are currently experiencing an outage impacting internet connections (xDSL and fiber optic) with dynamic IP addresses across Belgium. Our Network Operations team is investigating the issue. We will provide updates as soon as they become available. Please find all details below: Start*: 05-06-2026 01:25 End*: 05-06-2026 07:32 Duration: 5 hours 53 minutes […]