Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Maintenance planned on 12-02-2026 – Multiple provinces – impacted services: All internet services
Dear customers, Edpnet has planned urgent network maintenance on our core infrastructure. This maintenance will cause two brief service interruptions of up to 5 minutes each for customers in the following provinces: Liège, Namur, and province of Luxembourg Walloon Brabant and Hainaut West and East Flanders Please find all details below: Start*: 12-02-2026 03:00 End*: […]
Maintenance planned on 17-06-2025 – impacted services: Fixed voice services
Dear customers, Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services. During this maintenance our two switches will undergo reboots, with each switch unable to process inbound or outbound calls while being restarted. Please find all details below: Start*: 17-06-2025 00:00 End*: 17-06-2025 00:10 Duration: 10 […]
Maintenance planned on 02-04-2025 – impacted services: Fixed voice services
Dear customers, Our supplier has scheduled maintenance on our voice switches that may affect edpnet telephony and business telephony services. During this maintenance our two switches will undergo sequential reboots, with each switch unable to process inbound or outbound calls while being rebooted. Please find all details below: Start*: 02-04-2025 00:00 End*: 02-04-2025 00:10 Duration: […]
Issue: edpnet support site unavailable – Resolved
Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We’ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https://support.edpnet.be/hc/en-us Update 25/02/2025 13:10: Our help center […]
Outage: issues with My Edpnet
Dear customers, We experienced an outage with certain parts of My Edpnet, customers and partners being unable to view sales, invoices and tickets. Our Development team investigated this outage. Please find all details below: Start*: 12-06-2024 14:45 End*: 13-06-2024 08:30 Duration: 17h45m Impacted services: Some parts of My Edpnet Affected Areas**: N/A Update 12:14*: Some […]
Update concerning the temporarily restricted access to your edpnet account
Dear Customer, On 11 March 2024, we informed you that unauthorised persons accessed our administrative systems due to a cyber attack. By responding quickly and appropriately, the incident was limited to a few administrative systems and did not impact your edpnet connection. What is the status today? We have been available by phone, e-mail and […]
Maintenance planned on 04/12/2023 – region: Walloon Brabant, Hainaut – impacted services: all internet services
Dear customers, Our supplier will be carrying out works on its network that may affect your services. Please find all details below: Start*: 04-12-2023 01:00 End*: 04-12-2023 06:00 Duration: 20 minutes Impacted services: All internet services Affected Areas**: A71: Walloon Brabant, Hainaut We apologize for the inconveniences. Best regards The edpnet team * All […]
Maintenance on 13/11/2023 – impacted services: All internet services
Dear customers, Our supplier has performed the maintenance last night that might have affected connections in the following regions: Brussels Antwerp, Limburg, Flemish Brabant Please find all details below: Start*: Brussels: 13-11-2023 01:20 Antwerp, Limburg, Flemish Brabant: 13-11-2023 02:45 End*: Brussels: 13-11-2023 01:55 Antwerp, Limburg, Flemish Brabant: 13-11-2023 03:15 Duration: 20 minutes Impacted services: All […]
Maintenance on 23/10/2023 – impacted services: All internet services
Dear customers, Our supplier has performed the maintenance last night that might have affected connections in the following regions: Liège, Namur, province of Luxembourg Walloon Brabant, Hainaut West and East Flanders The downtime lasted approximately 20 minutes. All affected connections have been restored and are fully operational by 2am. Please find all details below: Start*: 23-10-2023 […]