Info: Phishing mails “MAIL QUOTA EXCEEDED”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails pretending to come from a mailserver / support center, etc. The message tells you that your mail storage quota has been exceeded and incoming mails have been placed on hold until you click on a link.

Here is an example:

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Fake Non-delivery notifications

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

Customers receive emails pretending to come from a mailserver / Microsoft Online Service, etc. The message tells you that your incoming mails have been placed on hold until you click on a link.

Here is an example:

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Outgoing mails to @icloud.com, @mac.com, @me.com [SOLVED]

Dear customers,

We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.

Start*: 2020-01-17
End*: 2020-02-04
Duration: Approx. 2 1/2 weeks
Impacted services: Mail delivery to @icloud.com, @mac.com, @me.com
Affected Areas**: All areas

EDIT 2020-02-04 9:00h*:  The issue has been resolved and all mail from edpnet mailservers (with correctly configured domains) will be promptly delivered to all Apple mail addresses.

 

Best regards
The edpnet team

 


Outage: Outgoing mail services : Solved

Dear customers,

We are currently experiencing an outage with outgoing mail.  Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-04-06 14:52*
2019-04-08 17:27*
End: 2019-04-08 12:10*
2019-04-09 9:42*
Duration: Several days
Impacted services: Outgoing mail services
Affected Areas: All areas

EDIT 11:27*: Our Network Operations team has isolated the problem and is currently working on a fix. It seems it was caused by the DDoS attack on Saturday.

EDIT 12:10*: Our mailservers have been rebooted after a fix was deployed. Mail is working again. Our mailservers are working through backlog. If you have mails that weren’t correctly sent, please send them again.

EDIT 04/09 9:32*: We are receiving reports outbound mails are once again not working correctly. Our Network Operations team is investigating the issue.

EDIT 04/09 9:42: The issue was quickly found and solved. A change was made to aid in troubleshooting yesterday and was incorrectly reverted. No problems should reoccur.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.

The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.

The email contains subject “Hangende melding: Edpnet deelt een bestand met u” and an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed

Dear customers,

Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.

This maintenance may affect your services.

Please find all details below:

Start: 2018-08-22 20:10
End: 2018-08-22 21:40
Duration: 1h30min
Impacted services: mail/webmail
Affected Areas: all

No mail loss was registered during the maintenance.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DNS and mail services

Dear customers,

We have experienced an outage with one of our servers, causing issues with DNS and mail delivery to be stalled for a while. All impacted services have been restored by our NOC team at around 7 PM, our mail relays cleared out their backlogs.

Please find all details below:

Start: 2016-02-19 14:00*
End: 2016-02-19 19:00*
Duration: 5 hours
Impacted services: DNS and mail services
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Webmail

Dear customers,

We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-10-05 05:30*
End: 2016-10-05 09:25*
Duration: Approx. 4 hours
Impacted services: Webmail
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: mail

Dear customers,

We have experienced an outage with our mail server. For now all mail systems are running again.

Please find all details below:

Start: 2016-09-27 15:00*
End: 2016-09-27 15:42*
Duration: 42 minutes
Impacted services: mail
Affected Areas: all

Update 27/09/2016 – 16-00: Mail service is fully restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time