Maintenance planned for 08-10-2024 – potential subpar routing to specific networks

Dear customers, Edpnet has scheduled a maintenance on one of our core routers. While customer connections will not be affected, routing to specific networks may not be optimal during the maintenance window. Please find all details below: Start*: 08-10-2024 02:00 End*: 08-10-2024 06:00 Duration: 4 hours Impacted services: All internet services Affected Areas**: All areas […]

Outage: Interruptions on PPPoE in 91GEN

Dear customers, We are currently experiencing an outage with PPPoE connections in 91GEN area.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible. Please find all details below: Start*: 11-12-2023 16:13* End*: 11-12-2023 16:51* Duration: 38 minutes Impacted services: All internet services Affected Areas**: 91GEN: all areas […]

Outage: Connectivity issues – Walloon Brabant and Hainaut: Solved

Dear customers, We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. We apologize for the delay in confirming the incident. Please find all details below: Start*: 18-10-2023 12:22 End*: 18-10-2023 […]

Outage: Connectivity issues in West and East Flanders – Solved

Dear customers, Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am. Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as […]

Maintenance planned on 23/03/2022 – impacted services: Telephony : CLOSED

Dear customers, We have planned a maintenance on our voice switches. The telephony service will keep working during the maintenance, but there could be some minor interruptions in calls. Please find all details below: Start*: 23-03-2022 06:00 End*: 23-03-2022 07:00 Duration: 1 hour Impacted services: telephony Affected Areas**: all areas   We apologize for the […]