- Belgium / Info / Issue / outage / Solved
UPDATE 14h15: all links have been restored. The problem is completely resolved. Further details about this major incident will be shared later this week.
UPDATE 13h05: main path is restored , the peerings are being re-enabled , the traffic flow should get back to normal very soon.
UPDATE 11h49: Sorry for the delay in our update. We are hoping to solve the root cause of our problem as soon as possible. If you want to read some background information, you can read this Datanews article:
Dutch: https://datanews.knack.be/ict/nieuws/glasvezelprobleem-zorgt-voor-panne-bij-edpnet/article-news-1598649.html
French: https://datanews.levif.be/ict/actualite/un-probleme-de-fibre-optique-provoque-une-panne-chez-edpnet/article-news-1288179.html
UPDATE 10h13: Internet services in all areas are affected. Our engineers are working on it.
Dear customers,
We are currently experiencing a fiber outage within our network. You may notice capacity issues. Our Network Operations team is investigating the outage.
Further details and an estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
- Belgium / Info / Maintenance / Planned / Scheduled
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-25 01:00 End*: 2020-05-25 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Herve We apologize for the inconveniences. Best regards The edpnet team […]
- Belgium / Info / Maintenance / Planned / Scheduled
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2020-05-18 01:00 End*: 2020-05-18 06:00 Duration: potential impact: up to 2h30min Impacted services: All internet services Affected Areas**: Merchtem, Wemmel, Grimbergen & Asse We apologize for the inconveniences. Best […]
- Belgium / Info / Netherlands / Phishing
Dear customers, We would like to inform you about a new wave of phishing mails pretending to come from @edpnet.be domain, aimed at both customers and non-customers. The message may contain different subjects and asks you to give personal information, pay money or follow a link. Please do not reply to those emails and do […]
- Belgium / Info / Netherlands / Phishing
Dear customers, We would like to inform you about a new phishing wave – customers receive emails pretending to come from our services and inviting to update their personal information. This is a blackmail spam and is not coming from edpnet! Please do not reply to those emails and do not open any files or […]
- Belgium / Info / Maintenance / Planned / Scheduled / Telephony
Dear customers, Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-10 00:00 End*: 2020-04-10 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
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