Belgium / Issue / Mail / Netherlands / outage / Solved / Telephony / Webservices /
Dear customers,
We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again.
Please find all details below:
| Start: |
2016-09-26 07:00* |
| End: |
2016-09-26 16:50* |
| Duration: |
Telephony and web services: 3 hours
Mail: 9 hours 50 min |
| Impacted services: |
All telephony services, mail, web services |
| Affected Areas: |
All areas |
Update 26/09/2016 – 21:30: Incoming voice should be fine now as well.
Update 26/09/2016 – 20:00: We hit the same issue as this morning, power outage of the collocation in Sint-Niklaas, probably due to a faulty UPS, we now bypassed the UPS and are starting all services again.
We added extra protection for the main router and our telephony system so no impact was expected there, but due to a strange coincidence our incoming voice also appears to be impacted by a fiber cut in Brussels that forced a reroute.
Update 26/09/16 – 16:50: High mail latency is solved.
Update 26/09/16 – 14-00: Webmail service is restored, but some customers still could face mail latency about 1 hour due to the huge amount of mails to be delivered on our servers.
Update 26/09/2016 – 12:30: Webmail is currently down in order to avoid too much delay and heavy traffic towards our backup mail system.
Update 26/09/2016 – 10:19: All impacted services have been restored and are running again. Our mail relays are clearing out their backlogs. We expect normal mail traffic flow to be resumed soon.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Maintenance / Online Backup / Scheduled /
Dear customers,
The sheduled maintenance has been done.
Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.
Impact: customers using backups will not be able to save / restore backups during this time.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-08-25 10:00* |
| End: |
2016-08-25 16:00* |
| Duration: |
3-4 hours |
| Impacted services: |
Online backup |
| Affected Areas: |
Online backup |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / outage /
Dear customers,
We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-08-08 02:30 PM |
| End: |
2016-08-08 04:00 PM
|
| Duration: |
1 h 30 min |
| Impacted services: |
telephony |
| Affected Areas: |
all |
Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-30 10:45* |
| End: |
2016-06-30 12:15* |
| Duration: |
Approx. 90 minutes |
| Impacted services: |
Telephony, outbound |
| Affected Areas: |
All |
Update 11:05: We have found the issue and are currently progressing to solve it.
Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.
Update 12:15: All routings have been adjusted and no more problems should occur
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR.
This maintenance may affect your services. Customers in affected vlans will experience a reconnect.
Please find all details below:
| Start: |
2016-06-24 06:00* |
| End: |
2016-06-24 06:15* |
| Duration: |
15 min |
| Impacted services: |
All data services (internet, telephony, …) 5 minutes impact whiles sessions reconnect for affected vlans. |
| Affected Areas: |
Telephone zone 02, Brussels region |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-06-19 17:38* |
| End: |
2016-06-19 18:53 |
| Duration: |
1h 25m |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
Update 19:44: the problem has been resolved, power issues at the colocation of proximus
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / Issue / outage / Telephony /
Dear customers,
We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.
Please find all details below:
| Start: |
2016-06-07 2:09 AM* |
| End: |
2016-06-07 9:47 AM* |
| Duration: |
7,5 hours |
| Impacted services: |
All data services |
| Affected Areas: |
All DSL customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled / Telephony /
Dear customers,
Edpnet has planned a maintenance in order to improve our telephony service.
This maintenance may affect your services for a few hours.
Please find all details below:
| Start: |
2016-06-04 02:00 AM* |
| End: |
2016-06-04 06:00 AM* |
| Duration: |
4 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / outage /
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-24 11:10 AM* |
| End: |
2016-05-24 11:30 AM |
| Duration: |
20 minutes |
| Impacted services: |
Telephony services (VoIP, SIP-trunking) |
| Affected Areas: |
All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time