Belgium / Mobile / outage /
Dear customers,
At the moment, we are experiencing an outage affecting edpnet’s mobile services. Unfortunately, this impacts calling, texting, and mobile data usage.
The cause of this outage is a fiber cut at our provider, which lies outside of our direct control. Together with them, we are working hard to resolve the issue.
We understand how inconvenient this is and assure you that we are doing everything possible to restore services as quickly as possible.
We sincerely apologize for the inconvenience and thank you for your understanding.
Please find all details and the timeline below:
| Start*: |
02-10-2025 14:00 |
| End*: |
03-10-2025 11:15 |
| Duration: |
21 hours 45 minutes |
| Impacted services: |
All mobile services (calls, SMS, data).
4G backup solutions via edpnet (VDSL/Fiber Pro) |
| Affected Areas**: |
All areas |
Update 02/10/2025 14:35*: Our mobile services provider has confirmed that a fiber cut is affecting services. They are communicating with their service delivery teams and are looking for a solution.
Update 02/10/2025 16:28*: Our mobile services provider is still working on a solution. We do not have a clear end time for resolution yet. We will keep updating the post to inform you of the progress.
Update 02/10/2025 17:00*: The issue is still ongoing. Our provider is coordinating with their network team and physical link provider to have this resolved as quickly as possible.
Update 02/10/2025 18:02*: The location of the fiber cut has been identified and a team was dispatched to resolve it at 17:10. We’re awaiting further updates.
Update 02/10/2025 20:15*: The exact location of the fiber cut was determined to be near a highway and the repair is in progress. The team is coordinating with authorities to perform this repair in a safe and correct manner.
Update 02/10/2025 23:16*: Splicing operations are ongoing.
Update 03/10/2025 02:41*: Splicing works finished but issue still not resolved, further investigation is ongoing, we are pushing for the fastest resolution possible.
We apologize for the inconveniences.
Update 03/10/2025 07:04*: Our supplier has sent another team onsite to verify the fiber connections and finalize repairs. They estimate the time to resolution to be 8:00 AM.
Update 03/10/2025 09:06*: Repair works remain underway. We are exploring all available workarounds to restore connectivity as soon as possible. We sincerely apologize for the inconvenience this incident has caused.
Update 03/10/2025 11:28*: The fiber cut was repaired at 11:15 and connectivity has been restored. We are waiting for confirmation that the incident has been fully resolved. If you’re still experiencing issues, please try toggling airplane mode on and off, or reboot your device.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg.
All affected connections have recovered and are operational again as of 05:25. The incident was caused by power issues at our supplier.
Please find all details below:
| Start*: |
25-09-2025 05:05 |
| End*: |
25-09-2025 05:25 |
| Duration: |
20 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing power issues at our uplink for the provinces of Liège, Namur, and Luxembourg, affecting internet and fixed voice services in this area.
Contractors have been sent on site to investigate and resolve the issue. We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
21-09-2025 07:22 |
| End*: |
21-09-2025 09:02 |
| Duration: |
1 hours 40 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 21/09/2025 09:20: The power outage has been resolved at 9:02. All customer sessions have recovered and are operational again as of 09:18.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage on our uplink for the provinces of Walloon Brabant and Hainaut. Our network engineers are working on restoring the service as soon as possible. We will provide further updates as they become available.
Please find all details below:
| Start*: |
18-09-2025 14:28 |
| End*: |
18-09-2025 15:20 |
| Duration: |
52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
71GIL: Walloon Brabant, Hainaut |
Update 18/09/2025 15:23: The issue has been resolved. All customer connections have recovered by 15:20.
The incident was caused by an interruption to the dark fiber. Due to maintenance work being carried out by our subcontractor at that time, the redundant path was unavailable, resulting in the service disruption.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / webmail /
Dear customers,
We are currently experiencing an outage with our webmail service. Our network team is investigating the issue. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-09-2025 20:30 |
| End*: |
11-09-2025 22:55 |
| Duration: |
2 hours 25 minutes |
| Impacted services: |
webmail.edpnet.be |
| Affected Areas**: |
All areas |
Update 11/09/2025 23:01: The issue has now been resolved. The webmail is operational again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a flap on our uplink for the provinces of Liège, Namur and Luxembourg, which affected some of customer connections in this area. The issue was caused by a DDoS attack that was successfully mitigated but caused a brief overload that brought the link down.
All impacted connections have recovered and are operational again as of 19:10. We have already implemented the changes to avoid this from happening in the future.
Please find all details below:
| Start*: |
06-09-2025 18:48 |
| End*: |
06-09-2025 19:10 |
| Duration: |
22 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Maintenance /
Dear customers,
Edpnet has scheduled maintenance on our network, affecting interconnectivity links with Proximus for the provinces of Antwerp, Limburg and Flemish Brabant, as well as West and East Flanders.
This maintenance will result in a downtime of up to 30 minutes for all active internet connections in these areas.
Please find all details below:
| Start*: |
23-09-2025 01:00 |
| End*: |
23-09-2025 06:00 |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced an incident on our uplink for the provinces of Antwerp, Limburg and Flemish Brabant, which affected some of customer connections in this area.
Our network engineers have isolated the problematic links. All impacted connections are operational again as of 07:56. We are investigating to identify and correct the root cause.
Please find all details below:
| Incident start and end*: |
29-08-2025 06:50 – 07:56
30-08-2025 00:30 – 06:10 |
| Duration: |
6 hour 46 minutes in total |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
Update 31/08/2025 10:50: The issue recurred on August 30 after midnight. Some customers may have experienced service interruptions between 00:30 and 06:10.
Our network team mitigated the impact while continuing the investigation in the background. On 31/08 at 03:30, the fault with dark fiber, which we believe was the root cause of these disturbances, was resolved by our supplier. All uplinks have been fully operational since that time. We continue to monitor the situation closely.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced a flap on our uplink for the Brussels region, affecting internet and fixed voice services.
Our network engineers are currently investigating the issue to identify the root cause.
Please find all details below:
| Start*: |
14-08-2025 17:06 |
| End*: |
14-08-2025 17:28 |
| Duration: |
22 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
Update 14/08/2025 17:59: The issue has been confirmed to be caused by a power failure in our supplier’s datacenter. All customer connections have been restored and are fully operational as of 17:28
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced two flaps on our uplink for the provinces of Liège, Namur, and Luxembourg, affecting some internet and fixed voice services in this area.
Our network engineers are currently investigating the issue to identify and correct the root cause. At the moment, all affected customer connections have recovered and are now operational again as of 08:40.
We’ll provide further updates as they become available.
| Start*: |
01-08-2025 08:05 |
| End*: |
01-08-2025 08:40 |
| Duration: |
35 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 01/08/2025 12:02: We have confirmed that the issue was caused by a DDoS attack, which was successfully and promptly mitigated. We are working on implementing additional measures to prevent similar incidents in the future.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site