Mobile outage: calls & data affected
Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]
Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]
Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Maintenance planned on 12-02-2026 – Multiple provinces – impacted services: All internet services
Dear customers, Edpnet has planned urgent network maintenance on our core infrastructure. This maintenance will cause two brief service interruptions of up to 5 minutes each for customers in the following provinces: Liège, Namur, and province of Luxembourg Walloon Brabant and Hainaut West and East Flanders Please find all details below: Start*: 12-02-2026 03:00 End*: […]
Outage: Eurofiber leased lines – Resolved
Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]
Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]
Maintenance planned on 24-11-2025 – Multiple provinces – All internet services impacted
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of West and East Flanders. A limited number of connections in neighboring provinces (Antwerp, Hainaut and Flemish Brabant) near the borders with West and East Flanders may also be affected. Please find all details below: […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area. All affected customer connections have recovered and are fully operational again as of 09:24. Our network engineers are currently investigating to identify the root cause. Please find all details below: Start […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]