Incident: no data while roaming – Resolved
Dear customers, We are currently experiencing an incident affecting mobile date while roaming. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 24-07-2026 10:10 End*: 24-07-2026 12:15 Duration: 2 hours 5 minutes Impacted services: Mobile: data abroad Affected Areas**: […]
Maintenance planned 17–19/07/2026 – Mobile services may be briefly impacted on 19/07
Dear customers, We planned maintenance on our core network equipment. Voice, data and SMS traffic may be briefly interrupted on 19/07 at around 01:00. No other customer impact is expected during these maintenance activities. We will make every effort to minimize the downtime. The provisioning of new SIM cards will be paused throughout the maintenance […]
Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 17-06-2026 11:20 End*: 17-06-2026 12:15 Duration: 55 minutes Impacted services: Mobile Affected Areas**: […]
Maintenance planned on 14-08-2026 – impacted services: selected services in Belgium
Dear customers, We have planned maintenance to upgrade our core network equipment. This may result in brief service interruptions for a small number of customers who will be notified individually. All other connections in Belgium will experience a loss of redundancy during the maintenance window. Please find all details below: Start*: 14-08-2026 00:00 End*: 14-08-2026 […]
Maintenance planned on 12-08-2026 – impacted services: Explore/Eurofiber/NGLL
Dear customers, We have planned maintenance to upgrade our core network equipment. This may result in brief service interruptions for Explore, Eurofiber and NGLL connections, as well as for a small number of customers who will be notified individually. All other connections in Belgium will experience a loss of redundancy during the maintenance window. Please […]
Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 13-07-2026 10:20 End*: 13-07-2026 12:41 Duration: 2 hours 21 minutes Impacted services: Mobile […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Walloon Brabant and Hainaut. All affected connections have recovered and are operational again as of 01:30. Please find all details below: Start*: 13-07-2026 01:00 End*: 13-07-2026 01:17 Duration: 17 minutes Impacted services: All internet services Affected Areas**: 71GIL: Walloon Brabant, Hainaut We apologize […]
Partial mobile outage: calls & data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 07-07-2026 ~22:00 End*: 08-07-2026 12:41 (limited impact since 00:05) Duration: tbc Impacted services: […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 01:30. The incident was caused by a hardware issue. Our Network Operations team has replaced the faulty line card and will monitor the situation further. Please find all […]
Issue: websites unreachable – Resolved
Dear customers, Our websites are currently unreachable. We are investigating the issue and will provide updates as soon as they become available. Please find all details below: Start*: 24-06-2026 21:35 End*: 25-06-2026 00:30 Duration: 2 hours 55 minutes Impacted services: https://citymesh.comhttps://citymesh.behttps://edpnet.be Update 25/06/2026 00:32: The incident has been resolved. We apologize for the inconveniences. *All […]