Maintenance planned on 09/12/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-12-09 00:00
End*: 2019-12-09 05:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Waterloo & regions Braine-l’Alleud, Braine-Le-Château

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Incoming Telephony (All Areas): SOLVED

Dear customers,

Last night we have experienced an outage with our incoming telephony.  Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue.

Please find all details below:

Start*: 2019-10-23 23:58
End*: 2019-10-24 08:28
Duration: 8h30min
Impacted services: Incoming telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/11/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-11-25 01:00
End*: 2019-11-25 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Antwerp
Gent and regions Zelzate, Wachtebeke, Zottegem

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/10/2019 – impacted services: Telephony

Dear customers,

Edpnet has planned a short maintenance in order to apply an update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2019-10-17 00:05
End*: 2019-10-17 00:20
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/11/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to apply an update on their switches.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-11-04 01:00
End*: 2019-11-04 06:00
Duration: potential impact: 15 minutes
Impacted services: All internet services
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 28/10/2019 – impacted services: all internet services

Dear customers,

Proximis has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-10-28 01:00
End*: 2019-10-28 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Machelen, Zaventem, Kraainem, Woluwe-Saint-Lambert

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 18/10/2019 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance may cause an interruption (up to 60 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router,

Please find all details below:

Start*: 2019-10-18 03:00
End*: 2019-10-18 05:00
Duration: potential impact: up to 1 hour
Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut
41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/10/2019 – impacted services: all internet services – region: Antwerp, Limburg, Flemish Brabant : CLOSED

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router,

Please find all details below:

Start*: 2019-10-08 04:00
End*: 2019-10-08 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/10/2019 – impacted services: all internet services – region: Antwerp City & Stabroek

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-10-23 01:00
End*: 2019-10-23 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Antwerp (2040), Stabroek (2940)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 21/10/2019 – impacted services: all internet services – region: Brussels, West and East Flanders

Dear customers,

Proximus has planned a maintenance in order to apply an update on their switches.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-10-21 01:00
End*: 2019-10-21 06:00
Duration: potential impact: 15 minutes
Impacted services: all internet services
Affected Areas**: 02STR: Brussels
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site