Partial outage: outbound voice issues – Solved
Dear customers, We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected. Please find all details below: Start*: 22-08-2024 09:25 End*: 22-08-2024 10:15 Duration: 50 minutes Impacted services: Fixed telephony Affected Areas**: All […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Outage: Hosted services (voice, mail, My Edpnet)
Dear customers, We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-07-2023 10:27 End*: 04-07-2023 10:53 Duration: 26 minutes Impacted services: All voice traffic (voip, cloud PBX), e-mail, […]
Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Maintenance planned on 19/10/2022 – impacted services: Telephony
Dear customers, We have planned a maintenance (software update) on our voice switches. We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window. Please find all details below: Start*: 19-10-2022 23:00 End*: 20-10-2022 01:30 Duration: 2 […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Maintenance planned on 08/10/2020 – impacted services: Telephony
Dear customers, Edpnet has planned an urgent maintenance on our voice switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-10-08 00:00 End*: 2020-10-08 07:00 Duration: 7 hours Impacted services: Telephony (minimal impact) Affected Areas**: All areas We apologize for the […]
Maintenance planned on 10/04/2020 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in the night of 9 to 10 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-10 00:00 End*: 2020-04-10 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
Maintenance planned on 08/04/2020 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-08 00:00 End*: 2020-04-08 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
Outage: Telephony capacity issues : SOLVED
Dear customers, Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-16 09:00 End*: n/a Duration: n/a Impacted services: […]