Known issues & scheduled maintenances
Dear customers,
We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.
Please find all details below:
| Start: | 2018-10-22 11:48* |
|---|---|
| End: | 2018-10-22 12:20* |
| Duration: | 32minutes |
| Impacted services: | Telephony |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-29 01:00* |
|---|---|
| End: | 2018-10-29 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Antwerpen; Hoboken, Wilrijk, Edegem: 03 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-29 01:00* |
|---|---|
| End: | 2018-10-29 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Bressoux, Angleur, Grivegnée, Luik; Seraing: 04 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned a maintenance in order to improve telephony services.
We are not expecting to have an impact, however, this maintenance may affect your services.
Please find all details below:
| Start: | 2018-10-19 23:00* |
|---|---|
| End: | 2018-10-20 00:00* |
| Duration: | 1hour |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-24 01:00* |
|---|---|
| End: | 2018-10-24 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Hasselt, Diepenbeek, Zonhoven, Kuringen, Zolder, Kermt: 011 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-17 01:00* |
|---|---|
| End: | 2018-10-17 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Brussels, Molenbeek-Saint-Jean, Jette, Ganshoren, Koekelberg: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-08 01:00* |
|---|---|
| End: | 2018-10-08 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | La Louvière, Manage, Morlanwelz: 064 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-03 01:00* |
|---|---|
| End: | 2018-10-03 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Wavre: 010 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).
Please find all details below:
| Start: | 2018-10-01 01:00* |
|---|---|
| End: | 2018-10-01 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Genk: 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.
Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.
This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, BBOX modem, etc.).
Please find all details below:
| Start: | 2018-09-24 01:00* |
|---|---|
| End: | 2018-09-24 06:00* |
| Duration: | 5 hours : potential impact: 02h30 |
| Impacted services: | internet connectivity and telephony |
| Affected Areas: | Brussels/Ixelles/Etterbeek: 02 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time