Maintenance planned on 11/03/2020 – impacted services: Telephony
Dear customers, Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-03-11 00:05 End*: 2020-03-11 02:00 Duration: 1 hour 55 minutes Impacted services: Telephony (minimal impact expected) Affected Areas**: All areas We apologize […]
Maintenance planned on 26/12/2019 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2019-12-26 22:00 End*: 2019-12-26 23:30 Duration: 1h30min Impacted services: Telephony (minimal impact expected) Affected Areas**: All areas We apologize for the inconveniences. […]
Outage: Incoming Telephony (All Areas): SOLVED
Dear customers, Last night we have experienced an outage with our incoming telephony. Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue. Please find all details below: Start*: 2019-10-23 23:58 End*: 2019-10-24 08:28 Duration: […]
Outage: Power issues affected our helpdesk : SOLVED
Dear customers, We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2019-08-13 09:47* End: 2019-08-13 10:41* Duration: Less than 1 hour Impacted services: Our helpdesk queues Affected Areas: N/A Check the […]
Maintenance planned on 14/8/2018: Telephony
Dear customers, Edpnet has planned a maintenance in order to ensure the quality of our telephony. This maintenance may affect your services, but no impact is expected. Please find all details below: Start: 2018-08-14 5:30* End: 2017-08-14 6:30* Duration: 1 hour Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Outage: Inbound Telephony in The Netherlands: Solved
Dear customers, We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution. Please find all details below: Start: 2017-07-26 10:30* End: 2017-07-28 11:10* Duration: 1:21:40:00 Impacted services: Inbound telephony Affected Areas: all Netherlands voip service We apologize for the inconveniences. Best regards The edpnet team […]
Outage: Voice issues (closed)
Dear customers, We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored. Please find all details below: Start: 2016-10-05 7:44* End: 2016-10-05 8:06* Duration: 22 min Impacted services: Voice services Affected Areas: All Areas We apologize for the […]
Outage: Telephony
Dear customers, We have experienced a short interruption on our telephony services. Please find all details below: Start: 2016-06-01 14:42 PM End: 2016-06-01 14:48 PM Duration: 5 minutes Impacted services: Voice Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time
Outage: SIP trunking
Dear customers, We have experienced a short outage with SIP trunking services. The issue has been solved. Please find all details below: Start: 2016-02-16 09:40 AM* End: 2016-02-16 09:55 AM* Duration: 15 minutes Impacted services: Telephony We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time