Inbound Telephony / Info / Maintenance / Planned / Scheduled /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2020-03-11 00:05 |
| End*: |
2020-03-11 02:00 |
| Duration: |
1 hour 55 minutes |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / Maintenance /
Dear customers,
Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.
Please find all details below:
| Start*: |
2019-12-26 22:00 |
| End*: |
2019-12-26 23:30 |
| Duration: |
1h30min |
| Impacted services: |
Telephony (minimal impact expected) |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / outage /
Dear customers,
Last night we have experienced an outage with our incoming telephony. Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue.
Please find all details below:
| Start*: |
2019-10-23 23:58 |
| End*: |
2019-10-24 08:28 |
| Duration: |
8h30min |
| Impacted services: |
Incoming telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage. Further updates will be released as soon as possible.
Please find all details below:
Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Inbound Telephony / Info / Maintenance / Netherlands / Scheduled / SIP / VoIP /
Dear customers,
Edpnet has planned a maintenance in order to ensure the quality of our telephony.
This maintenance may affect your services, but no impact is expected.
Please find all details below:
| Start: |
2018-08-14 5:30* |
| End: |
2017-08-14 6:30* |
| Duration: |
1 hour |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Inbound Telephony / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-21 09:36* |
| End: |
2017-11-21 14:23* |
| Duration: |
5 hours and 47 minutes |
| Impacted services: |
Incoming telephony |
| Affected Areas: |
All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Inbound Telephony / Netherlands / outage / Solved /
Dear customers,
We have experienced an outage concerning inbound telephony in the Netherlands. Our Network Operations team has provided the solution.
Please find all details below:
| Start: |
2017-07-26 10:30* |
| End: |
2017-07-28 11:10* |
| Duration: |
1:21:40:00 |
| Impacted services: |
Inbound telephony |
| Affected Areas: |
all Netherlands voip service |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Inbound Telephony / outage /
Dear customers,
We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored.
Please find all details below:
| Start: |
2016-10-05 7:44* |
| End: |
2016-10-05 8:06* |
| Duration: |
22 min |
| Impacted services: |
Voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved /
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / outage / Solved /
Dear customers,
We have experienced a short outage with SIP trunking services. The issue has been solved.
Please find all details below:
| Start: |
2016-02-16 09:40 AM* |
| End: |
2016-02-16 09:55 AM* |
| Duration: |
15 minutes |
| Impacted services: |
Telephony |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time