Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: | 2015-12-10 20:00* |
|---|---|
| End: | 2015-mm-dd 20:27* |
| Duration: | aprox. 27 minutes |
| Impacted services: | all internet traffic |
| Affected Areas: | all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
This maintenance may affect your services.
Please find all details below:
| Start: | 2015-12-14 00:00 AM* |
|---|---|
| End: | 2015-12-14 06:00 AM* |
| Duration: | 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: | 2015-12-03 11:00 AM* |
|---|---|
| End: | 2015-12-03 11:50 AM* |
| Duration: | … |
| Impacted services: | edpnet mobile |
| Affected Areas: | all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
UPDATE 25/11/2015:
Dear customer
We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.
Pending orders of previous days remain under close monitoring by the Provisioning teams.
We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.
Dear customer
Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.
However Proximus repair activities will be executed as usual.
Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.
We will keep you informed when all activities will be resumed.
We apologize for the caused inconveniences.
Dear customers,
We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future.
Please find all details below:
| Start: | 2015-11-20 00:20* |
|---|---|
| End: | 2015-11-20 04:20* |
| Duration: | 4:00 |
| Impacted services: | DSL throughput |
| Affected Areas: | 03CEN: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.
Please find all details below:
| Start: | 2015-11-20 02:00* |
|---|---|
| End: | 2015-11-20 07:30* |
| Duration: | 05:30 |
| Impacted services: | DSL, Voice |
| Affected Areas: | 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.
Please find all details below:
| Start: | 2015-11-17 14:30 AM* |
|---|---|
| End: | 2015-11-17 14:32 AM* |
| Duration: | +/- 1 minute |
| Impacted services: | All edpnet services (internet, telephony, hosting, mail, …) |
| Affected Areas: | Internet and Telephony: Walloon area, Webhosting: general outage |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: | 2015-11-13 19:40* |
|---|---|
| End: | 2015-11-13 21:24* |
| Duration: | TBC |
| Impacted services: | All voice services |
| Affected Areas: | All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet has planned a maintenance in order to perform a software upgrade on the equipment.
This maintenance may affect your services.
Please find all details below:
| Start: | 2015-11-16 00:00 AM* |
|---|---|
| End: | 2015-11-16 06:00 AM* |
| Duration: | Approx. 10 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | Charleroi region: 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 03/11 – The maintenance has been successfully completed
Dear customers,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
This maintenance may affect your services.
Please find all details below:
| Start: | 2015-11-03 05:50 AM* |
|---|---|
| End: | 2015-11-03 06:10 AM* |
| Duration: | 5 minutes |
| Impacted services: | All data services (internet, telephony, …) |
| Affected Areas: | West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time