- Belgium / Info / Netherlands / Phishing
Dear customers,
We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the customers.
This is a fake phishing pop-up and is not coming from edpnet.
Please do not click on any link and do not reply to that message!
For more information, please, consider reading through our support article on this subject
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
- Belgium / Info / Maintenance / Scheduled / Telephony
Dear customers, Edpnet has planned a maintenance in the night of 7 to 8 April in order to apply a software update on our voice switches. This maintenance may cause issues on incoming and outgoing calls. Please find all details below: Start*: 2020-04-08 00:00 End*: 2020-04-08 00:15 Duration: 15 minutes Impacted services: Telephony Affected Areas**: […]
- Belgium / Internet / outage / Solved
Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]
- outage / Solved / Telephony
Dear customers, Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-16 09:00 End*: n/a Duration: n/a Impacted services: […]
- Info / Phishing / spam
Dear customers, We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers. The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?” and clickable images / spam links. Please do not reply to those emails and do not click on any […]
- Inbound Telephony / Info / Maintenance / Planned / Scheduled
Dear customers, Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted. Please find all details below: Start*: 2020-03-11 00:05 End*: 2020-03-11 02:00 Duration: 1 hour 55 minutes Impacted services: Telephony (minimal impact expected) Affected Areas**: All areas We apologize […]
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