Maintenance planned on 02/12/2020 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-12-02 01:00
End*: 2020-12-02 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Wingene;
Hoegaarden;
Villers-le-Bouillet, Saint-Georges-sur-Meuse, Verlaine, Donceel;
Rochefort, Houyet;
Putte, Sint-Katelijne-Waver, Heist-op-den-Berg, Lier;
Bruxelles (1000), Schaarbeek, Saint-Josse-ten-Noode

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/11/2020 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-11-25 01:00
End*: 2020-11-25 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Diksmuide;
Ninove, Geraardsbergen, Herzele;
Brecht;
Namur

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/12/2020 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-12-07 01:00
End*: 2020-12-07 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Gent;
Temse, Kruibeke;
Dinant, Houyet;
Crisnée, Awans, Ans;
Braine-le-Comte, Rebecq;
Zedelgem, Torhout.

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/11/2020 – impacted services: All internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-11-23 01:00
End*: 2020-11-23 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Waregem, Deerlijk, Anzegem, Zwevegem;
Vilvoorde, Grimbergen, Machelen;
Aalts, Buggenhout, Opwijk, Lebbeke;
Mons, Estinnes, Le Roeulx;
Stavelot, Trois-Ponts;
Bekkevoort, Kortenaken, Glabbeek

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: High latency and speed issues – region: Liège, Namur, province of Luxembourg : SOLVED

Dear customers,

Our fiber connection between Brussels and Liege has been cut. All traffic has been rerouted.

Customers may notice higher latency and speed issues.

Please find all details below:

Start*: 2020-11-13 08:58
End*: 2020-11-13 10:55
Duration: 1h57min
Impacted services: high latency, speed issues
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg

UPDATE 10h44: technicians are currently fixing the faulty fiber joint

UPDATE 11h00: the link is restored. Traffic flow is coming back to normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/11/2020 – impacted services: All internet services – region: Neufchâteau

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-11-25 01:00
End*: 2020-11-25 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Neufchâteau

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 12/10/2020 – impacted services: SDSL & VDSL Expert Plus high upload

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause an interruption (up to 20 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

The maintenance only affects SDSL and VDSL Expert Plus high upload subscriptions.

Please find all details below:

Start*: 2020-10-12 06:00
End*: 2020-10-12 07:30
Duration: up to 20 minutes downtime
Impacted services: SDSL & VDSL Expert Plus high upload
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/10/2020 – impacted services: All internet services – region: Eupen, Raeren, Lontzen

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-10-26 01:00
End*: 2020-10-26 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Eupen, Raeren, Lontzen

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 08/10/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned an urgent maintenance on our voice switches.

The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start*: 2020-10-08 00:00
End*: 2020-10-08 07:00
Duration: 7 hours
Impacted services: Telephony (minimal impact)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/10/2020 – impacted services: All internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-10-07 01:00
End*: 2020-10-07 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Brussels regions: Ixelles, Uccle, Watermael-Boitsfort, Auderghem, Woluwe-Saint-Pierre

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site