Outage: Telephony capacity issues : SOLVED

Dear customers,

Due to increased usage of communications facilities, you may notice some calls failing. We are now working in cooperation with other operators to get it resolved as soon as possible.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 2020-03-16 09:00
End*: n/a
Duration: n/a
Impacted services: telephony
Affected Areas**: All areas

UPDATE 2020-03-18 10:00h : All telephony operators have done necessary changes. The voice traffic is stable now.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Spam/phishing “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”

Dear customers,

We would like to inform you about a global spam/phishing wave that is aimed at both customers and non-customers.

The email contains subject “Météo | Coronavirus : comment faire son gel hydroalcoolique maison ?”  and clickable images / spam links.

Please do not reply to those emails and do not click on any links or images. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.


Maintenance planned on 11/03/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start*: 2020-03-11 00:05
End*: 2020-03-11 02:00
Duration: 1 hour 55 minutes
Impacted services: Telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 6/03/2020 – impacted services: Telephony

Dear customers,

Edpnet has planned an urgent maintenance in order to improve stability to our telephony platform. Some users may have experienced dropped calls recently, and we aim to resolve that. This maintenance is critical and cannot be moved.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-06 00:00*
End*: 2020-03-06 00:30*
Duration: One minute
Impacted services: All telephony via EDPNET
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/03/2020 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause an interruption (up to 1 hour) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-03-04 02:00
End*: 2020-03-04 05:00
Duration: up to 1 hour of downtime
Impacted services: All internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant
91GEN: West and East Flanders

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 09/03/2020 – impacted services: all internet services – region: Gent

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-03-09 01:00
End*: 2020-03-09 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Gent and regions Merelbeke, Melle, Destelbergen, Laarne

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Fake notification about unauthorized access attempts

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The message with the subject “Notification” informs that a person from a foreign country has recently tried to access your account and invites you to follow a link if that connection attempt was not coming from you.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Fake package notification

Dear customers,

We would like to inform you about a new spam/phishing wave that is aimed at both customers and non-customers.

Email with the subject “Livraison” (“Delivery”) informs that you have a parcel waiting to be picked up and contains an attachment / spam link:

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 18/02/2020 – impacted services: all internet services : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to increase the network capacity.

This maintenance will cause a short interruption (up to 30 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-02-18 05:00
End*: 2020-02-18 06:00
Duration: expected impact: up to 30 minutes of service interruption
Impacted services: All internet services
Affected Areas**: 71GIL: Walloon Brabant, Hainaut
41GRE: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 07/02/2020 – impacted services: Telephony : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to upgrade our telephony servers. Due to our redundant platform, all services will keep working, but you may experience interrupted calls.

Please find all details below:

Start*: 2020-02-07 00:00
End*: 2020-02-07 00:30
Duration: 30 minutes
Impacted services: All telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site