My edpnet

Category: Info

Info: Issue with wrong number shown on outbound calls

Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]

Issue : A small glitch on the network : SOLVED

Dear customers, We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now. Please find all details below: Start*: 24-11-2022 12:25 End*: 24-11-2022 12:31 Duration: 6 minutes Impacted services: internet services Affected Areas**: all areas   We […]

Issue: High latency during peak hours – region: Antwerp, Limburg, Flemish Brabant: SOLVED

Dear customers, We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage. Update 15/11/2022:  We located the problem and our config changes […]

Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”

Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link. Please do not reply to those emails and do not click on the link. For […]

Outage : Mail delivery delayed : SOLVED

UPD 30/09/2022 08h53: The mail problem is resolved. Mail traffic is completely back to normal since 29/09/2022 18h00. UPD 16h10: our supplier has identified the issue and has implemented a patch for mail gateways. The mail traffic is being restored but there are still delays of 2-3 hours. UPD 12h12: the mail issue is a […]

Info: Phishing mails “je mailbox is opgeschort”

Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link. Please do not reply to those emails and do not click on the link. For more […]

Outage notification: problems with internet services : SOLVED

UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]

Maintenance planned on 06/09/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services

Dear customers, We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. These works may cause several disconnections during scheduled maintenance window. Please find all details below: Start*: 06-09-2022 02:00 End*: 06-09-2022 05:00 Duration: expected impact: several disconnections during the maintenance window […]

Info: Phishing mails “Nouveau message:”

Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link. Please do not reply to those emails and do not click on the link. For more information, […]