Info: Phishing pop-up with edpnet logo

Dear customers,

We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that you have won or you can win a prize (iPhone X, Samsung Galaxy, etc).

This is a fake phishing pop-up and is not coming from edpnet.

Please do not click on any link and do not reply to that message!

For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 06/06/2019 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to apply an update on our telephony switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start: 2019-06-06 00:00*
End: 2019-06-06 00:45*
Duration: 45 minutes
Impacted services: telephony
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Problem with outgoing calls: Solved

Dear customers,

Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches.  Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-06-05 09:21*
End: 2019-06-05 10:21*
Duration: 1 hour
Impacted services: telephony: outgoing calls not possible or take long time to connect
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/06/2019 – impacted services: all internet services – region: Bruxelles (1000) & Uccle

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-24 01:00*
End: 2019-06-24 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Bruxelles (1000) & Uccle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 19/06/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-19 01:00*
End: 2019-06-19 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels region: Auderghem, Watermael-Boitsfort, Bruxelles, Ixelles, Woluwe-Saint-Pierre, Uccle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 17/06/2019 – impacted services: all internet services – region: Beveren-Waas & Sint-Gillis-Waas

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-17 01:00*
End: 2019-06-17 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Beveren-Waas & Sint-Gillis-Waas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problem with telephony at edpnet office : Solved

Dear customers,

Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-05-24 14h35*
End: 2019/05/24 17h00*
Duration: 2h25min
Impacted services: edpnet support reachability

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Timeb


Maintenance planned on 04/06/2019 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance in order to apply a firmware upgrade on our core routers.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-04 04:00*
End: 2019-06-04 05:00*
Duration: potential downtime: up to 5 minutes
Impacted services: all internet services
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/06/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-12 01:00*
End: 2019-06-12 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels region: Sint-Jans-Molenbeek, Bruxelles, Koekelberg, Anderlecht

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 03/06/2019 – impacted services: all internet services – region: Liège, Namur, province of Luxembourg

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-03 01:00*
End: 2019-06-03 06:00*
Duration: potential impact: up to 4 hours
Impacted services: all internet services
Affected Areas: zones 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087: Liège, Namur, province of Luxembourg

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time