Info: Issue with wrong number shown on outbound calls

Dear customers,

We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience!

Start*: 01-02-2024 12:44
End*: 01-02-2024 14:42
Duration: 1h58m
Impacted services: Some percentage of all outbound calls
Affected Areas**: All areas (Belgium & the Netherlands)

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Issue : A small glitch on the network : SOLVED

Dear customers,

We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.

Please find all details below:

Start*: 24-11-2022 12:25
End*: 24-11-2022 12:31
Duration: 6 minutes
Impacted services: internet services
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Issue: High latency during peak hours – region: Antwerp, Limburg, Flemish Brabant: SOLVED

Dear customers,

We are currently experiencing an issue with internet services in Antwerp, Limburg, Flemish Brabant (telephone zones: 03, 011, 012, 013, 014, 015, 016, 089). Customers may notice service degradation and high latency during peak hours. Our Network Operations team is investigating the outage.

Update 15/11/2022:  We located the problem and our config changes appeared to have solved the problem, we will be keeping an eye on the situation.

Further details will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: Internet & telephony in service area 3 down : SOLVED

Dear customers,

We are currently experiencing an outage with internet and telephony in service area 3.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same

Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.

Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.

Please find all details below:

Start*: 19-10-2022 02:30 (noticeable impact since around 7:00)
End*: 19-10-2022 08:45
Duration: 6 hours 15 minutes
Impacted services: Internet & telephony
Affected Areas**: Service area 3: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site 


Maintenance planned on 19/10/2022 – impacted services: Telephony

Dear customers,

We have planned a maintenance (software update) on our voice switches.

We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window.

Please find all details below:

Start*: 19-10-2022 23:00
End*: 20-10-2022 01:30
Duration: 2 hours 30 minutes
Impacted services: telephony
Affected Areas**: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at edpnet customers.

The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject.

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

Also keep in mind that edpnet mails should never come from third party domains.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing mails “je mailbox is opgeschort”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at edpnet customers.

The email with the subject “je mailbox is opgeschort” pretends to come from edpnet administrator and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 06/09/2022 – region: Antwerp, Limburg, Flemish Brabant – impacted services: All internet services

Dear customers,

We have planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

These works may cause several disconnections during scheduled maintenance window.

Please find all details below:

Start*: 06-09-2022 02:00
End*: 06-09-2022 05:00
Duration: expected impact: several disconnections during the maintenance window
Impacted services: all internet services
Affected Areas**: 03BKC: Antwerp, Limburg, Flemish Brabant (telephone zones 03, 011, 012, 013, 014, 015, 016, 089)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: Phishing mails “Nouveau message:”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at edpnet customers.

The email with the subject “Nouveau message:” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

 

Best regards
The edpnet team


Info: Phishing mails “Bevestig/update uw Edpnet webmail”

Dear customers,

We would like to inform you about a new phishing wave that is aimed at edpnet customers.

The email with the subject “Bevestig/update uw Edpnet webmail” was sent yesterday at around 15h00 and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards

The edpnet team