Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
Closed / Maintenance /
Dear customers,
Edpnet will be performing a maintenance on the access lines this Thursday morning.
Customers may notice a disconnect as they’re moved to a different link.
Please find all details below:
| Start: |
2015-01-14 05:30 AM* |
| End: |
2015-01-14 06:30 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage /
Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET
Dear customers,
We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2015-12-23 11:00 AM* |
| End: |
TBD |
| Duration: |
TBD |
| Impacted services: |
DSL & IP telephony |
| Affected Areas: |
Antwerp, 03, Others are being investigated |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue /
Dear customers,
We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.
Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.
Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.
Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
outage / Solved /
Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: |
2015-12-10 20:00* |
| End: |
2015-mm-dd 20:27* |
| Duration: |
aprox. 27 minutes |
| Impacted services: |
all internet traffic |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled /
Dear customers,
To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.
This maintenance may affect your services.
Please find all details below:
| Start: |
2015-12-14 00:00 AM* |
| End: |
2015-12-14 06:00 AM* |
| Duration: |
10 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / Mobile / outage /
Dear customers,
We were experiencing an outage with mobile services. The outage is now solved.
Please find all details below:
| Start: |
2015-12-03 11:00 AM* |
| End: |
2015-12-03 11:50 AM* |
| Duration: |
… |
| Impacted services: |
edpnet mobile |
| Affected Areas: |
all Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Brussels / Closed / field / Info / intervention /
UPDATE 25/11/2015:
Dear customer
We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.
Pending orders of previous days remain under close monitoring by the Provisioning teams.
We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.
Dear customer
Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.
However Proximus repair activities will be executed as usual.
Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.
We will keep you informed when all activities will be resumed.
We apologize for the caused inconveniences.
outage / Solved /
Dear customers,
We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration, this misconfiguration will be rectified to avoid this issue in the future.
Please find all details below:
| Start: |
2015-11-20 00:20* |
| End: |
2015-11-20 04:20* |
| Duration: |
4:00 |
| Impacted services: |
DSL throughput |
| Affected Areas: |
03CEN: 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved /
Dear customers,
We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.
Please find all details below:
| Start: |
2015-11-20 02:00* |
| End: |
2015-11-20 07:30* |
| Duration: |
05:30 |
| Impacted services: |
DSL, Voice |
| Affected Areas: |
41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time