Outage: VoIP telephony / SIP trunking

Dear customers,

We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.

Please find all details below:

Start: 2015-10-25 23:45
End: 2015-10-26 10:30
Duration: 11 hours
Impacted services: VoIP telephony / SIP trunking
Affected Areas: All VoIP/SIP trunking customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Inbound calls for all SIP Trunk customers

Dear customers,

We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.

Please find all details below:

Start: 2015-10-16 11:50 AM*
End: 2015-10-16 12:40 AM*
Duration: 50 min
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: All calls to destinations starting with 05012xxxxx up to 099xxxxxxx

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Unreachable websites due to routing problem

Dear customers,

Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.

We apologize for the inconveniences.

Best regards
The edpnet team


Outage: DSL Unavailable for Antwerp, Limburg, Flemish Brabant

Dear customers,

We experienced an outage with DSL interconnect for Antwerp, Limburg, Flemish Brabant, area codes 03, 011, 012, 013, 014, 015, 016, 089. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Updates:

9/10/15 12:36 Outage start time has been updated.
9/10/15 12:36 The outage was caused by a double maintenance on the redundant fiber towards the 03CEN agregation point. This is being discussed with our supplier, as this shouldn’t happen.

Start: 2015-10-08 0:28*
End:  2015-10-08 04:14*
Duration: 2:43
Impacted services: DSL access
Affected Areas: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 22/10 for area Ghent – impacted services: All DSL Services

Update 22/10 – The maintenance has been successfully completed. There was a small service interruption between 3:00 and 3:05 AM, everything is running stable since then.

Dear customers,

Edpnet has planned a maintenance in order to perform an upgrade on our equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2015-10-22 02:00 AM*
End: 2015-10-22 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059 and 09

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 28/09 for area Brussels – impacted services: All DSL services

Update 25/09 – The maintenance has been cancelled.

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-28-09 00:00 AM*
End: 2015-28-09 06:00 AM*
Duration: 10 minutes
Impacted services: All DSL services (internet, telephony, …)
Affected Areas: Brussels: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 21/09 for area Charleroi – impacted services: All edpnet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-09-21 00:00 AM*
End: 2015-09-21 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Charleroi: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No inbound calls possible for SIP trunks

Dear customers,

We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45

Start: 2015-09-08 16:37:00*
End: 2015-09-08 17:45:00*
Duration: 1h 8m
Impacted services: Inbound calls for all SIP Trunk customers
Affected Areas: N/A

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/09 for area Liège – impacted services: All edpnet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update.

This maintenance may affect your services.

Please find the details below:

Start: 2015-09-14 00:00 AM*
End: 2015-09-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Liège: 019, 041, 061, 063, 080, 081, 082, 083, 084, 085, 086, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: DSL Unavailable for 03 zone

Dear customers,

We are currently experiencing an outage with DSL interconnect for zone 03. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find the info below.

Start: 2015-08-28 03:11*
End:  2015-08-28 04:54*
Duration: TBC
Impacted services: DSL node 03
Affected Areas: All 03 DSL customers

Update 4:36: a power outage in Antwerp is causing the issue, problem is being handled by supplier

Update 4:54: the power has been restored, connections should be online, if not try to reboot modem

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time