Belgium / Issue / Solved /
Dear customers,
During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region.
Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for this disruption – no impact was expected during the work.
Please find all details below:
| Start*: |
15-04-2025 03:33 |
| End*: |
15-04-2025 04:38 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
10-03-2025 10:40 |
| End*: |
10-03-2025 11:09 |
| Duration: |
29 minutes |
| Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
| Start*: |
10-01-2025 11:11 |
| End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
| Duration: |
5 hours 52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
19-07-2024 07:00* |
| End*: |
19-07-2024 10:10* |
| Duration: |
4 hours approx. |
| Impacted services: |
My edpnet & helpdesk, commercial and financial teams unavailable |
| Affected Areas**: |
All areas |
EDIT 10:10*: We are reopening our queues. My edpnet should be available again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved /
Dear customers,
We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 26/03/2024 at 10:00:
Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, and manage payments? Everything is back online, quick and easy.
Thank you for your patience and welcome back!
Update 12/03/2024 at 9:50:
Dear Customers,
We have found that unauthorised persons have accessed the administrative systems at edpnet due to a cyber attack.
By responding quickly and appropriately, the incident was limited to a few administrative systems and there was no impact on customers’ connectivity services.
Technical issues
We are currently experiencing technical difficulties as a result of this breach, which means that you are currently unable to log into my edpnet. We are working on a solution with the highest priority to restore access and further strengthen security.
What have we done so far?
We immediately took the necessary steps to additionally secure the systems against further exposure, and launched an investigation in collaboration with cyber security experts to help us address the incident.
The operation of services to customers has been safeguarded, so you will not experience any impact in your connectivity.
The incident is currently under control and all affected parties have been informed.
With this, we hope to have informed you sufficiently. As soon as we have more information, we will provide further communication.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Brussels / outage /
Dear customers,
Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.
Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
03-05-2023 23:41 |
| End*: |
04-05-2023 11:04 |
| Duration: |
11h23min |
| Impacted services: |
Mail and telephony services |
| Affected Areas**: |
All areas |
Update 04/05/2023 09:35: Our engineer is expected to arrive at the location by 10:30am. We will provide an update as soon as the faulty card has been replaced.
Update 04/05/2023 11:04: The card has been swapped and the link has been successfully restored. The issue should now be resolved. We will continue to monitor the situation to ensure that there are no further impacts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Info / Issue / Solved /
Dear customers,
We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now.
Please find all details below:
| Start*: |
24-11-2022 12:25 |
| End*: |
24-11-2022 12:31 |
| Duration: |
6 minutes |
| Impacted services: |
internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Dear customers,
We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible.
Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. If possible, create a ticket instead of calling to reduce our waiting times.
Please find all details below:
| Start*: |
02-11-2022 8:00 |
| End*: |
|
| Duration: |
TBC |
| Impacted services: |
Helpdesk and service delivery |
|
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mail / Netherlands / webmail /
Dear customers,
We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server.
Our Network Operations team has investigated and resolved the outage.
Please find all details below:
| Start*: |
05-10-2022 08:33 |
| End*: |
05-10-2022 09:40 |
| Duration: |
1 hour 7 minutes |
| Impacted services: |
Mail services / Webmail |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at edpnet customers.
The email with the subject “Vous avez des messages électroniques en attente” pretends to come from edpnet service desk and contains a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
