Speed issues in Belgium and Netherlands : SOLVED

Dear customers,

We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.

While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-07-17 20:30*
End: 2019-07-18 16h18
Duration: 20h38min
Impacted services: all internet services : slower speeds and latency
Affected Areas: Belgium and the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Phishing: EDPNET WEBMAIL UPDATE

Dear customers,

We would like to inform you about a new phishing wave – customers receive emails pretending to come from edpnet webmail service and inviting to follow a link and enter login/password.

This is a blackmail spam and opening the link may cause a leak of your logins.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Storage system issue : Solved

Dear customers,

We have experienced a short storage system issue. Our customers might have noticed loss of connectivity of the following services : VPBX, hosting, mail. Our Network Operations team has investigated and solved the issue.

Please find all details below:

Start: 2019-03-22 10:00*
End: 2019-03-22 10:10*
Duration: 10 minutes
Impacted services: VPBX, mail, hosting
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problems with internet connection due to DDoS attacks – region: Anderlecht : Solved

Dear customers,

We experienced a DDoS attack which was causing slow and unstable connection for our customers.  Our Network Operations team has found and mitigated the source of the issue.

Please find all details below:

Start: 2019-03-18 10:12*
End: 2019-03-18 15:15*
Duration: 5h03min
Impacted services: all internet services
Affected Areas: 02AND: Anderlecht

Update:

15:15 – The target of DDoS attack has been found and disabled. The issue is solved.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.

The email claims that you have won a special prize (for example, Apple iPhone X, iPhone X, etc) and contains an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is coming from @edpnet.be domain aimed at both customers and non-customers.

The email contains subject “Hangende melding: Edpnet deelt een bestand met u” and an attachment / spam link.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

 

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)

It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.

Please find all details below:

Start: 2018-10-22 11:48*
End: 2018-10-22 12:20*
Duration: 32minutes
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Reduced capacity: Solved

Dear customers,

We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.

Please find all details below:

Start: 2018-08-28 06:44*
End: 2018-08-28 12:24*
Duration: TBC
Impacted services: Telephony: ingoing and outgoing calls
Affected Areas: All

Update: 28/08 10:00 Our engineer has found the issue and is working on a solution

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed

Dear customers,

Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.

This maintenance may affect your services.

Please find all details below:

Start: 2018-08-22 20:10
End: 2018-08-22 21:40
Duration: 1h30min
Impacted services: mail/webmail
Affected Areas: all

No mail loss was registered during the maintenance.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time