Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg.
All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier.
We’re working with our supplier to implement a permanent solution and prevent this from happening again in the future.
Please find all details below:
| Start*: |
14-10-2025 09:43 |
| End*: |
14-10-2025 09:56 |
| Duration: |
13 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg.
All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier.
Please find all details below:
| Start*: |
09-10-2025 00:38 |
| End*: |
09-10-2025 04:08 |
| Duration: |
3 hours 30 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We are currently experiencing power issues at our uplink for the provinces of Liège, Namur, and Luxembourg, affecting internet and fixed voice services in this area.
Contractors have been sent on site to investigate and resolve the issue. We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
21-09-2025 07:22 |
| End*: |
21-09-2025 09:02 |
| Duration: |
1 hours 40 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg |
Update 21/09/2025 09:20: The power outage has been resolved at 9:02. All customer sessions have recovered and are operational again as of 09:18.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available.
Please find all details below:
| Start*: |
07-05-2025 12:11 |
| End*: |
07-05-2025 12:56 |
| Duration: |
45 minutes |
| Impacted services: |
Myedpnet |
| Affected Areas**: |
All areas |
Update 07-05-2025: The issue has been resolved. The service is up and running again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance.
Our supplier’s engineers are currently en route to the location to investigate and repair the affected fibers. We will provide further updates as they become available.
Please find all details below:
| Start*: |
24-04-2025 17:14 |
| End*: |
24-04-2025 20:20 |
| Duration: |
3 hours 6 minutes (no customer impact) |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 25-04-2025 08:39: The works were completed yesterday by 20:20. The uplink was operating at full capacity during the peak hours.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region.
Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for this disruption – no impact was expected during the work.
Please find all details below:
| Start*: |
15-04-2025 03:33 |
| End*: |
15-04-2025 04:38 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
02STR: Brussels |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Issue / Solved /
Dear customers,
Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible.
We’ll provide further updates as they become available.
Please find all details below:
| Start*: |
10-03-2025 10:40 |
| End*: |
10-03-2025 11:09 |
| Duration: |
29 minutes |
| Impacted services: |
Support |
Update 10/03/2025 11:11: The issue has now been resolved. We are again reachable and will be happy to assist you!
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11.
While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post once the core incident is resolved.
Please find all details below:
| Start*: |
10-01-2025 11:11 |
| End*: |
10-01:2025 17:03 (no customer impact since 11:11) |
| Duration: |
5 hours 52 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
41GRE: Liège, Namur, province of Luxembourg
71GIL: Walloon Brabant, Hainaut |
Update 10/01/2025 14:49: The fault has been identified as a faulty card. Our engineer is en route to replace it. We do not expect any customer impact. We will confirm once the card has been replaced.
Update 10/01/2025 17:07: The faulty card has just been successfully replaced by our engineer. Apart from a brief interruption that some customers may have encountered at 11:11, there was no impact on connectivity.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
19-07-2024 07:00* |
| End*: |
19-07-2024 10:10* |
| Duration: |
4 hours approx. |
| Impacted services: |
My edpnet & helpdesk, commercial and financial teams unavailable |
| Affected Areas**: |
All areas |
EDIT 10:10*: We are reopening our queues. My edpnet should be available again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved /
Dear customers,
We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 26/03/2024 at 10:00:
Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, and manage payments? Everything is back online, quick and easy.
Thank you for your patience and welcome back!
Update 12/03/2024 at 9:50:
Dear Customers,
We have found that unauthorised persons have accessed the administrative systems at edpnet due to a cyber attack.
By responding quickly and appropriately, the incident was limited to a few administrative systems and there was no impact on customers’ connectivity services.
Technical issues
We are currently experiencing technical difficulties as a result of this breach, which means that you are currently unable to log into my edpnet. We are working on a solution with the highest priority to restore access and further strengthen security.
What have we done so far?
We immediately took the necessary steps to additionally secure the systems against further exposure, and launched an investigation in collaboration with cyber security experts to help us address the incident.
The operation of services to customers has been safeguarded, so you will not experience any impact in your connectivity.
The incident is currently under control and all affected parties have been informed.
With this, we hope to have informed you sufficiently. As soon as we have more information, we will provide further communication.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site