Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)

It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.

Please find all details below:

Start: 2018-10-22 11:48*
End: 2018-10-22 12:20*
Duration: 32minutes
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Reduced capacity: Solved

Dear customers,

We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.

Please find all details below:

Start: 2018-08-28 06:44*
End: 2018-08-28 12:24*
Duration: TBC
Impacted services: Telephony: ingoing and outgoing calls
Affected Areas: All

Update: 28/08 10:00 Our engineer has found the issue and is working on a solution

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed

Dear customers,

Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors.

This maintenance may affect your services.

Please find all details below:

Start: 2018-08-22 20:10
End: 2018-08-22 21:40
Duration: 1h30min
Impacted services: mail/webmail
Affected Areas: all

No mail loss was registered during the maintenance.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Hosting/Mail and VPBX: Solved

Dear customers,

We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.

Please find all details below:

Start: 2018-08-21 14:50*
End: 2018-08-21 16:45*
Duration: 1h55min
Impacted services: Hosting/mail/ VPBX
Affected Areas: All

Update: 21/08 15:50 VPBXs starting up

Update: 21/08 16:08  Mail service is back online, starting delivery

Update: 21/08 16:43 Hosting service is up

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.

Please find all details below:

Start: 2018-06-04 09:00*
End: 2018-06-04 11:10*
Duration: 2h10
Impacted services: Telephony
Affected Areas: all

Update: 2018-06-04 10:25 Repair Database ongoing

Update: 2018-06-04 09:41 Core switch reboot done

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony capacity issues: Solved

Dear customers,

We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.

Please find all details below:

Start: 2018-05-18 12:12*
End: 2018-05-18 12:31*
Duration: 19min
Impacted services: Incoming /outgoing calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony issue: Solved

Dear customers,

We have experienced an outage with our telephony services. Some reachability issues had occurred.  Our Network Operations team has provided a solution.

Please find all details below:

Start: 2018-05-15 09:40*
End: 2018-05-15 11:55*
Duration: 2h15min
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time



Outage: Telephony: some Incoming/Outgoing calls fail: Solved

Dear customers,

We have experienced an issue with some incoming and outgoing calls.  This outage has been solved by our Network Operations Team.

Please find all details below:

Start: 2018-04-20 10:53*
End 2018-04-20 18:14*
Duration: 7h21min
Impacted services: Incoming/outgoing calls
Affected Areas: Fix Telephony

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time