Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We are currently experiencing power issues at our uplink for the provinces of Liège, Namur, and Luxembourg, affecting internet and fixed voice services in this area. Contractors have been sent on site to investigate and resolve the issue. We’ll provide further updates as they become available. Please find all details below: Start*: 21-09-2025 […]
Issue: myedpnet unavailable – Resolved
Dear customers, We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available. Please find all details below: Start*: 07-05-2025 12:11 End*: 07-05-2025 12:56 Duration: 45 minutes Impacted services: Myedpnet Affected Areas**: All areas Update […]
Issue: potential service quality issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance. Our supplier’s engineers are currently en route to […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region. Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for […]
Issue: edpnet support unreachable by phone – Resolved
Dear customers, Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible. We’ll provide further updates as they become available. Please find all details below: Start*: 10-03-2025 10:40 End*: 10-03-2025 11:09 Duration: 29 minutes Impacted services: Support Update 10/03/2025 […]
Outage: short service interruption in Liège, Namur, Luxembourg, Walloon Brabant and Hainaut – Solved
Dear customers, Due to a suspected fiber cut, some edpnet customers in the provinces of Liège, Namur, Luxembourg, Walloon Brabant, and Hainaut may have experienced a brief interruption around 11:11. While no further impact is expected due to link redundancy, we continue to monitor the situation for any connectivity issues. We will update the post […]