Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]
Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Maintenance planned on 12-02-2026 – Multiple provinces – impacted services: All internet services
Dear customers, Edpnet has planned urgent network maintenance on our core infrastructure. This maintenance will cause two brief service interruptions of up to 5 minutes each for customers in the following provinces: Liège, Namur, and province of Luxembourg Walloon Brabant and Hainaut West and East Flanders Please find all details below: Start*: 12-02-2026 03:00 End*: […]
Outage: Eurofiber leased lines – Resolved
Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]
Outage: Connectivity issues on leased lines in the Netherlands – Resolved
Dear customers, We are currently experiencing an incident affecting some of leased lines in the Netherlands. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 08-12-2025 11:34 End*: 08-12-2025 13:00 Duration: 1 hour 26 minutes Impacted services: Leased lines Affected Areas**: […]
Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area. All affected customer connections have recovered and are fully operational again as of 09:24. Our network engineers are currently investigating to identify the root cause. Please find all details below: Start […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 05:25. The incident was caused by power issues at our supplier. Please find all details below: Start*: 25-09-2025 05:05 End*: 25-09-2025 05:25 Duration: 20 minutes Impacted services: All […]