Maintenance planned on 22/01/2020 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing on our router in Brussels.

This maintenance will cause a short interruption (up to 15 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2020-01-22 05:00
End*: 2020-01-22 06:00
Duration: potential impact: up to 15 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Connectivity issues – region : Brussels : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels region, due to an issue on a fiber. The outage started at 01:15 but was mitigated by the backup path until around 4:00, when the link restored partially. This caused traffic to some areas to be routed over the primary link again, resulting in connection issue for these areas, until it was fully resolved at 7:35.

Please find all details below:

Start*: 2020-01-21 01:15 / 04h04
End*: 2020-01-21 07:35
Duration: 3 hours 21 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 20/09/2019 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router,

Please find all details below:

Start*: 2019-09-20 05:00
End*: 2019-09-20 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 23/09/2019 – impacted services: all internet services – region: Bruxelles & Uccle : CLOSED

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-23 01:00
End*: 2019-09-23 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Brussels regions: Bruxelles (1000) and Uccle (1180)

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 04/09/2019 – impacted services: all internet services – region: Brussels : CLOSED

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start*: 2019-09-04 04:00
End*: 2019-09-04 06:00
Duration: potential impact: up to 30 minutes
Impacted services: All internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/06/2019 – impacted services: all internet services – region: Bruxelles (1000) & Uccle

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-24 01:00*
End: 2019-06-24 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Bruxelles (1000) & Uccle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 19/06/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-19 01:00*
End: 2019-06-19 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels region: Auderghem, Watermael-Boitsfort, Bruxelles, Ixelles, Woluwe-Saint-Pierre, Uccle

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 12/06/2019 – impacted services: all internet services – region: Brussels

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start: 2019-06-12 01:00*
End: 2019-06-12 06:00*
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas: Brussels region: Sint-Jans-Molenbeek, Bruxelles, Koekelberg, Anderlecht

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/04/2019 – impacted services: all DSL services : Closed

Dear customers,

Proximus has planned a maintenance in order to replace backbone hardware to increase their capacity.

This maintenance may affect your services.

Please find all details below:

Start: 2019-04-24 01:00*
End: 2019-04-24 06:00*
Duration: up to 2.5 hours
Impacted services: All DSL services
Affected Areas: Brussels regions : Anderlecht, Sint-Jans-Molenbeek, Sint-Gillis, Bruxelles
Sint-Pieters-Leeuw & Drogenbos

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time