Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]
Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved
Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]
Issue: myedpnet unavailable – Resolved
Dear customers, We are currently experiencing an outage with our Myedpnet portal. We are working to restore the service as soon as possible. We will provide further updates as they become available. Please find all details below: Start*: 07-05-2025 12:11 End*: 07-05-2025 12:56 Duration: 45 minutes Impacted services: Myedpnet Affected Areas**: All areas Update […]
Issue: potential service quality issues in Antwerp, Limburg and Flemish Brabant – Resolved
Dear customers, Due to a double fiber cut, our uplink for the provinces of Antwerp, Limburg and Flemish Brabant is no longer redundant. While all customer connections in these areas remain operational, there may be congestion during peak hours (between 20:00 and 23:00), resulting in degraded performance. Our supplier’s engineers are currently en route to […]
Outage: Connectivity issues in Brussels – Resolved
Dear customers, During planned network maintenance last night, an error occurred that caused our uplink for the Brussels province to go down. This resulted in service interruptions for all customers in the region. Our network engineering team identified and resolved the fault at 04:24. All affected sessions were fully restored by 04:38. We apologize for […]
Outage: Intermittent access to our website and webmail – Resolved
Dear customers, We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-04-2025 08:20 End*: 05-04-2025 […]
Issue: edpnet support unreachable by phone – Resolved
Dear customers, Our commercial, finance, and helpdesk teams are currently unreachable by phone due to network issues. We are working to resolve this issue as quickly as possible. We’ll provide further updates as they become available. Please find all details below: Start*: 10-03-2025 10:40 End*: 10-03-2025 11:09 Duration: 29 minutes Impacted services: Support Update 10/03/2025 […]
Issue: edpnet support site unavailable – Resolved
Dear customers, We are currently experiencing issues with the availability of our help center. We are working on restoring its functionality. We’ll follow up with further updates as they become available. Please find all details below: Start*: 28-02-2025 12:00 End*: 28-02-2025 12:48 Duration: 48 minutes Impacted services: https://support.edpnet.be/hc/en-us Update 25/02/2025 13:10: Our help center […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Issue : A small glitch on the network : SOLVED
Dear customers, We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now. Please find all details below: Start*: 24-11-2022 12:25 End*: 24-11-2022 12:31 Duration: 6 minutes Impacted services: internet services Affected Areas**: all areas We […]