Outage: Outgoing mails to @icloud.com, @mac.com, @me.com

Dear customers,

We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently  blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.

Start*: 2020-01-17
End*: n/a
Duration: n/a
Impacted services: Mail delivery to @icloud.com, @mac.com, @me.com
Affected Areas**: All areas

 

Best regards
The edpnet team

 


Outage: problem with internet services : SOLVED

Dear customers,

Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.

Please find all details below:

Start*: 2019-12-13 15:15
End*: 2019-12-13 16:07
Duration: 52 minutes
Impacted services: all internet services
Affected Areas**: Belgium & The Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Incoming Telephony (All Areas): SOLVED

Dear customers,

Last night we have experienced an outage with our incoming telephony.  Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue.

Please find all details below:

Start*: 2019-10-23 23:58
End*: 2019-10-24 08:28
Duration: 8h30min
Impacted services: Incoming telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Internet connection – region: Bruxelles & Ixelles : SOLVED

Dear customers,

We have experienced an outage with internet connectivity in Brussels regions Bruxelles (1000) and Ixelles (1050).  Proximus engineers have investigated and resolved the outage on their backbone.

If the issue persists, please reboot your modem/router.

Please find all details below:

Start*: 2019-08-26 12:54
End*: 2019-08-26 14:43
Duration: 1 hour 49 minutes
Impacted services: All internet services
Affected Areas**: Brussels regions : Bruxelles (1000) and Ixelles (1050)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Power issues affected our helpdesk : SOLVED

Dear customers,

We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-08-13 09:47*
End: 2019-08-13 10:41*
Duration: Less than 1 hour
Impacted services: Our helpdesk queues
Affected Areas: N/A

Check the different areas & zones on our support site

Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED

Dear customers,

We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.

Further details on the affected areas and an estimated duration will be released as soon as possible.

Please find all details below:

Start: 2019-08-01 00:10*
End: 2019-08-01 13h58*
Duration: 13h48min
Impacted services: All internet services
Affected Areas: Belgium & The Netherlands

UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*

UPD 13h58*: Splicing works ended. Traffic runs its normal path.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony (closed)

Dear customers,

Early this morning we experienced a general outage with telephony due to our maintenance.  Our Network Operations team has investigated and resolved this outage.

Please find all details below:

Start: 2019-07-11 06:00*
End: 2019-07-11 07:42*
Duration: 1h42m
Impacted services: All telephony
Affected Areas: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: KPN telephony (solved)

Dear customers,

KPN is currently experiencing a general outage with telephony in the Netherlands.  Their Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-06-24 15:50*
End: 2019-06-24 18:08*
Duration: 2 hours 18 minutes
Impacted services: All telephony (this includes emergency services like 112!)
Affected Areas: The Netherlands

EDIT 09:22*: KPN has confirmed the outage to be resolved last night.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Problem with outgoing calls: Solved

Dear customers,

Edpnet has experienced an outage with telephony service (outgoing calls) due to an urgent maintenance on our telephony switches.  Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-06-05 09:21*
End: 2019-06-05 10:21*
Duration: 1 hour
Impacted services: telephony: outgoing calls not possible or take long time to connect
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: problem with telephony at edpnet office : Solved

Dear customers,

Edpnet has experienced an issue with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.

Please find all details below:

Start: 2019-05-24 14h35*
End: 2019/05/24 17h00*
Duration: 2h25min
Impacted services: edpnet support reachability

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Timeb