Outage: Connectivity issues on leased lines in the Netherlands – Resolved
Dear customers, We are currently experiencing an incident affecting some of leased lines in the Netherlands. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 08-12-2025 11:34 End*: 08-12-2025 13:00 Duration: 1 hour 26 minutes Impacted services: Leased lines Affected Areas**: […]
Maintenance planned on 24-12-2025 – impacted services: all services in the Netherlands
Dear customers, Edpnet has planned maintenance on our core infrastructure that may impact internet and telephony services in the Netherlands. Please find all details below: Start*: 24-12-2025 00:00 End*: 24-12-2025 07:00 Duration: Up to 30 minutes Impacted services: All services Affected Areas**: Netherlands Should the maintenance work not be fully completed within the announced […]
Outage: Intermittent access to our website and webmail – Resolved
Dear customers, We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-04-2025 08:20 End*: 05-04-2025 […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Outage: “My edpnet” is unavailable – Solved
Dear customers, We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Update 26/03/2024 at 10:00: Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Outage: Multiple outages at AMS-IX Internet Exchange affecting Internet stability: Solved
Dear customers, We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 22-11-2023 19:08* End*: 22-11-2023 23:04* Duration: 3 hours 56 minutes Impacted services: Global internet connectivity Affected Areas**: All areas […]
Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Issue : A small glitch on the network : SOLVED
Dear customers, We have experienced a small glitch on our network. The customers may have noticed issues with internet connectivity for a minute or two. The issue is resolved for now. Please find all details below: Start*: 24-11-2022 12:25 End*: 24-11-2022 12:31 Duration: 6 minutes Impacted services: internet services Affected Areas**: all areas We […]
Minimal helpdesk and service delivery staff available: partially solved
Dear customers, We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible. Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being […]