Maintenance planned on 01-06-2026 – Multiple provinces – xDSL and fiber optic impacted
Dear customers, Our supplier has scheduled a maintenance that may cause service interruptions for xDSL and fiber optic customers in the Brussels-Capital Region and surrounding municipalities in the provinces of Flemish and Walloon Brabant. Please find all details below: Start*: 01-06-2026 01:00 End*: 01-06-2026 05:00 Duration: Up to 1 hour Impacted services: xDSL/GPON Affected Areas**: […]
Maintenance planned on 18-05-2026 – Multiple provinces – xDSL and fiber optic impacted
Dear customers, Our supplier has scheduled a maintenance that may cause service interruptions for xDSL and fiber optic customers in the provinces of Antwerp, Limburg, and Flemish Brabant. Some customer connections in the Waasland region of East Flanders may also be impacted. Please find all details below: Start*: 18-05-2026 01:00 End*: 18-05-2026 05:00 Duration: xDSL/GPON […]
Outage: Connectivity issues in West and East Flanders – All internet services impacted – Resolved
Dear customers, We are currently experiencing an outage with all services related to the 91GEN area (West and East Flanders). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-05-2026 01:39 End*: No customer impact since 04-05-2026 10:42 Permanent fix at […]
Mobile outage: calls & data affected
Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]
Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]
Incident: fixed telephony – Resolved
Dear customers, We are currently experiencing an issue on our voice switches, causing inbound calls to fail. Outgoing calls are not impacted. Our voice engineers are investigating to identify and correct the root cause. We will provide further updates as they become available. Please find all details below: Start*: 06-03-2026 19:25 End*: 06-03-2026 21:30 Duration: […]
Maintenance planned on 12-02-2026 – Multiple provinces – impacted services: All internet services
Dear customers, Edpnet has planned urgent network maintenance on our core infrastructure. This maintenance will cause two brief service interruptions of up to 5 minutes each for customers in the following provinces: Liège, Namur, and province of Luxembourg Walloon Brabant and Hainaut West and East Flanders Please find all details below: Start*: 12-02-2026 03:00 End*: […]
Outage: Eurofiber leased lines – Resolved
Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]
Issue: edpnet support unreachable by email – Resolved
Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]
Maintenance planned on 24-11-2025 – Multiple provinces – All internet services impacted
Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of West and East Flanders. A limited number of connections in neighboring provinces (Antwerp, Hainaut and Flemish Brabant) near the borders with West and East Flanders may also be affected. Please find all details below: […]