My edpnet

Tag: Belgium

Outage: Eurofiber leased lines – Resolved

Dear customers, We are currently experiencing an incident affecting dedicated fiber connections via Eurofiber. Our Network Operations team is investigating this outage. We’ll provide further updates as they become available. Please find all details below: Start*: 21-01-2026 10:08 End*: 21-01-2026 13:33 Duration: 3 hours 25 minutes Impacted services: Eurofiber dedicated fiber Affected Areas**: All areas […]

Issue: edpnet support unreachable by email – Resolved

Dear customers, Our commercial, finance and helpdesk teams are currently unreachable by email. Emails sent to our addresses and replies to ticket@edpnet.com may be bounced back or not delivered at all. We’re working to resolve this as quickly as possible. All customer mailboxes remain fully operational. Our support teams are reachable by phone at 03 […]

Maintenance planned on 24-11-2025 – Multiple provinces – All internet services impacted

Dear customers, Our supplier has scheduled a maintenance that may result in service interruptions for customers located in the provinces of West and East Flanders. A limited number of connections in neighboring provinces (Antwerp, Hainaut and Flemish Brabant) near the borders with West and East Flanders may also be affected. Please find all details below: […]

Outage: Connectivity issues in Brussels – Resolved

Dear customers, We have experienced a brief outage on our uplink for the Brussels region, affecting internet and fixed voice services in this area. All affected customer connections have recovered and are fully operational again as of 09:24. Our network engineers are currently investigating to identify the root cause. Please find all details below: Start […]

Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved

Dear customers, We are currently experiencing an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 10:10. The incident was caused by power issues at our supplier. We’re working with our supplier to implement a permanent solution and prevent this from happening […]

Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved

Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 04:08. The incident was caused by power issues at our supplier. Please find all details below: Start*: 09-10-2025 00:38 End*: 09-10-2025 04:08 Duration: 3 hours 30 minutes Impacted […]

Mobile outage: Calls, SMS & data affected in all areas – Resolved

Dear customers, At the moment, we are experiencing an outage affecting edpnet’s mobile services. Unfortunately, this impacts calling, texting, and mobile data usage. The cause of this outage is a fiber cut at our provider, which lies outside of our direct control. Together with them, we are working hard to resolve the issue. We understand […]

Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved

Dear customers, We experienced an outage impacting customers in the provinces of Liège, Namur, and Luxembourg. All affected connections have recovered and are operational again as of 05:25. The incident was caused by power issues at our supplier. Please find all details below: Start*: 25-09-2025 05:05 End*: 25-09-2025 05:25 Duration: 20 minutes Impacted services: All […]

Outage: Connectivity issues in Liège, Namur, province of Luxembourg – Resolved

Dear customers, We are currently experiencing power issues at our uplink for the provinces of Liège, Namur, and Luxembourg, affecting internet and fixed voice services in this area. Contractors have been sent on site to investigate and resolve the issue. We’ll provide further updates as they become available. Please find all details below: Start*: 21-09-2025 […]