Outage: Connectivity issues on leased lines in the Netherlands – Resolved
Dear customers, We are currently experiencing an incident affecting some of leased lines in the Netherlands. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 08-12-2025 11:34 End*: 08-12-2025 13:00 Duration: 1 hour 26 minutes Impacted services: Leased lines Affected Areas**: […]
Maintenance planned on 24-12-2025 – impacted services: all services in the Netherlands
Dear customers, Edpnet has planned maintenance on our core infrastructure that may impact internet and telephony services in the Netherlands. Please find all details below: Start*: 24-12-2025 00:00 End*: 24-12-2025 07:00 Duration: Up to 30 minutes Impacted services: All services Affected Areas**: Netherlands Should the maintenance work not be fully completed within the announced […]
Outage: Intermittent access to our website and webmail – Resolved
Dear customers, We are currently experiencing an outage with our web services, namely the websites and our webmail service, due to a DDoS (Distributed Denial of Service attack). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-04-2025 08:20 End*: 05-04-2025 […]
Outage: My edpnet and helpdesk, commercial & financial teams unavailable – Solved
Dear customers, We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 19-07-2024 07:00* End*: 19-07-2024 […]
Info: Issue with wrong number shown on outbound calls
Dear customers, We would like to inform you about an issue that occured on our voice switches. Due to a bug, some calls were showing the wrong caller ID. This has been rectified since 14h42. Our apologies for the inconvenience! Start*: 01-02-2024 12:44 End*: 01-02-2024 14:42 Duration: 1h58m Impacted services: Some percentage of all outbound […]
Outage: Multiple outages at AMS-IX Internet Exchange affecting Internet stability: Solved
Dear customers, We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 22-11-2023 19:08* End*: 22-11-2023 23:04* Duration: 3 hours 56 minutes Impacted services: Global internet connectivity Affected Areas**: All areas […]
Outage: DNS issue
Dear customers, We experienced an outage with our Domain Name Servers. Our Network Operations team investigated and resolved this outage. There should be no further problems. Please find all details below: Start*: 30-03-2023 14:30 approx. End*: 30-03-2023 16:00 approx. Duration: Up to 1h30 Impacted services: All DNS services (domains hosted via edpnet DNS including our […]
Maintenance planned on 19/10/2022 – impacted services: Telephony
Dear customers, We have planned a maintenance (software update) on our voice switches. We will try to minimize the impact as much as possible, but customers may notice issues with their telephony (calls cut off, numbers unreachable) during the whole maintenance window. Please find all details below: Start*: 19-10-2022 23:00 End*: 20-10-2022 01:30 Duration: 2 […]
Info: Phishing mails “Gefeliciteerd, de automatische update is voltooid”
Dear customers, We would like to inform you about a new phishing wave that is aimed at edpnet customers. The email with the subject “Gefeliciteerd, de automatische update is voltooid” pretends to come from edpnet and contains a phishing link. Please do not reply to those emails and do not click on the link. For […]
Outage: problem with mail services/ webmail : SOLVED
Dear customers, We have experienced an outage with our mail services and webmail application due to a software issue on our MySQL server. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 05-10-2022 08:33 End*: 05-10-2022 09:40 Duration: 1 hour 7 minutes Impacted services: Mail services / Webmail […]