Maintenance planned on 16-01-2024 – region: West and East Flanders – impacted services: All internet services
Dear customers, Edpnet has planned a maintenance in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. This action will require a complete reconnect of all active internet connections in this area. This maintenance may affect your services. Please find all details below: Start*: 16-01-2024 04:00* End*: […]
Outage notification: problems with internet services : SOLVED
UPD: 10h45 : The outage has been resolved since 09h50. Dear customers, We are currently experiencing an outage with internet services. Customers may notice different issues : unstable connection, some websites unreachable , problems with telephony and mail services. Our Network Operations team is investigating the outage. Further details will be released as soon as […]
Outage: Network hardware failure: Solved
Dear customers, We are currently experiencing an outage with our network backbone. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Edit 18:50*: Broken card replaced, all services restored. Please find all details below: Start*: 09-02-2022 13:49* End*: 09-02-2022 18:31* Duration: 5:18 Impacted services: All internet services […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Maintenance planned on 03/02/2021 – impacted services: All internet services : CLOSED
Dear customers, Proximus has planned a maintenance in order to replace network hardware. This maintenance may affect your services. Please find all details below: Start*: 2021-02-03 01:00 End*: 2021-02-03 06:00 Duration: potential impact: up to 2h30min Impacted services: all internet services Affected Areas**: Dilsen-Stokkem, As; Zonnebeke, Moorslede; Florennes; Erezée; Habay We apologize for the […]
Maintenance planned on 12/10/2020 – impacted services: SDSL & VDSL Expert Plus high upload
Dear customers, Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services. This maintenance will cause an interruption (up to 20 minutes) of your internet connection. If you experience a longer downtime, please reboot your modem/router. The maintenance only affects SDSL and […]
Info: Report on the recent DDoS issue
Dear customers, Starting from Friday edpnet was subject to major Denial of Service attacks (DDoS). An overview of the attacks and the time frames can be found below: Friday 28/08/2020, 18:00 – 19:00 Sunday 30/08/2020, 20:30 – 20:45 Sunday 30/08/2020, 22:20 – 00:55 Monday 31/08/2020, 04:05 – 05:05 Monday 31/08/2020, 11:15 – 18:45 In the […]
Outage notification: Internet services down – regions: Ath & Châtelet : SOLVED
UPDATE 11h45: The issue is also solved for Ath UPDATE 11h25: Outage in Châtelet has been solved. Dear customers, We are currently experiencing an outage with internet services in regions Ath and Châtelet. Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as […]
Info: Report on the outage of 13/05/2020
Dear customers, Since we strive to maintain an open communication with our customers, we owe you a short report about our outage of last week. On Tuesday 12/05/2020 at the end of the day we saw an issue with a card in our POP in Germany on our European fiber ring. Luckily all traffic is […]
Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED
Dear customers, We are currently experiencing an outage with our DSL services in the southern provinces. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 2020-03-31 06:29* End*: 2020-03-31 11:15* Duration: 4:45h Impacted services: All DSL services Affected Areas**: 41GRE: Liège, […]