Dear customers,

This morning, some customers in the Brussels-Capital Region experienced a brief service interruption on their xDSL/GPON connections.

This was caused by an internal infrastructure change that was expected to have no customer impact. The service was restored at 7:34, and all affected customer connections recovered by 7:50.

We’re reviewing why this change behaved differently than expected, and we apologize for the inconvenience.

Please find all details below:

Start*: 17-06-2026 07:28
End*: 17-06-2026 07:34
Duration: 6 minutes
Impacted services: xDSL/GPON connections
Affected Areas**: 02STR: Brussels

 

We apologize for the inconveniences.

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

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