- Belgium / Mobile / outage / Solved
Dear customers,
We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution.
We’ll provide updates as they become available.
Please find all details below:
| Start*: | 07-07-2026 ~22:00 |
|---|---|
| End*: | 08-07-2026 12:41 (limited impact since 00:05) |
| Duration: | tbc |
| Impacted services: | Mobile |
| Affected Areas**: | All areas |
Update 08/07/2026 00:05: A fix has been implemented and most customer sessions have recovered. Calls are now possible again. We are monitoring the results.
Update 08/07/2026 01:26: A small number of SIMs may still be experiencing issues. We are continuing to work on bringing them back to service.
Update 08/07/2026 08:35: We are still noticing elevated error rates, which may cause difficulties with outgoing calls for some customers. We are working to fully resolve this issue and will provide further updates as soon as possible.
Update 08/07/2026 09:58: Some customers may still occasionally experience issues when making calls, sending SMS or connecting to the network. There is currently a small chance that these actions may not succeed on the first attempt. We’re working closely with our supplier to fully mitigate the incident.
Update 08/07/2026 13:42: The issue has been resolved. Since 12:41, we’ve been seeing success rates returning to normal. We’re monitoring closely to ensure there are no further issues.
We apologize for the inconveniences.
*All times are listed in CET, Central European Time
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