Maintenance planned on 02/09/2019 – impacted services: all internet services – region: Virton, Rouvroy, Meix-devant-Virton

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-09-02 01:00
End*: 2019-09-02 06:00
Duration: 2h30min
Impacted services: All internet services
Affected Areas**: Virton, Rouvroy, Meix-devant-Virton

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support si


Outage: Power issues affected our helpdesk : SOLVED

Dear customers,

We have experienced a power outage in our helpdesk department. Our Network Operations team has investigated this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-08-13 09:47*
End: 2019-08-13 10:41*
Duration: Less than 1 hour
Impacted services: Our helpdesk queues
Affected Areas: N/A

Check the different areas & zones on our support site

Edit 10:41*: Power was restored and helpdesk queues are reopened. Our apologies for the inconvenience.

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Fiber cut between Amsterdam and Rotterdam. Traffic is rerouted : SOLVED

Dear customers,

We are currently experiencing a fiber cut between Amsterdam and Rotterdam. Traffic is rerouted via a longer path.

Further details on the affected areas and an estimated duration will be released as soon as possible.

Please find all details below:

Start: 2019-08-01 00:10*
End: 2019-08-01 13h58*
Duration: 13h48min
Impacted services: All internet services
Affected Areas: Belgium & The Netherlands

UPD 10h10*: Eurofiber is investigating the outage. Estimated time of resolution: 2019-08-01 15h00*

UPD 13h58*: Splicing works ended. Traffic runs its normal path.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 05/08/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2019-08-05 01:00*
End: 2019-08-05 06:00*
Duration: potential impact: 10 minutes
Impacted services: all internet services
Affected Areas: Brugge
Kelmis/La Calamine, Raeren & Lontzen
Genk
Leuven and regions Herent, Kampenhout, Haacht, Boortmeerbeek, Rotselaar

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Speed issues in Belgium and Netherlands : SOLVED

Dear customers,

We are currently experiencing an issue with internet traffic since yesterday evening 20:30. Our Network Operations team has located the faulty interface and shut it down, which resolved the problems around 09:30.

While our engineers are in progress of repairing the fault, customers may experience slower speeds to certain networks. Further updates will be released as soon as possible.

Please find all details below:

Start: 2019-07-17 20:30*
End: 2019-07-18 16h18
Duration: 20h38min
Impacted services: all internet services : slower speeds and latency
Affected Areas: Belgium and the Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/07/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2019-07-29 01:00*
End: 2019-07-29 06:00*
Duration: potential impact: 10 minutes
Impacted services: all internet services
Affected Areas: Brussels regions: Molenbeek-Saint-Jean, Anderlecht, Koekelberg, Auderghem, Bruxelles
Wavre & Chaumont-Gistoux
Waterloo and regions Sint-Genesius-Rode, Eigenbrakel, Lasne, Terhulpen
Kortrijk and regions Wevelgem, Menin
Roeselare and regions Hooglede, Staden
Verviers and regions Dison, Herve, Thimister-Clermont
Charleroi and regions Les Bons Villers, Fleurus, Gerpinnes, Florennes, Châtelet
Mons

 

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 23/07/2019 – impacted services: all internet services

Dear customers,

Edpnet has planned a maintenance on our core routers in order to improve the performance and the quality of our services.

This maintenance will cause a short interruption (up to 30 minutes) of your connection. If you experience a longer downtime, please reboot your modem/router.

Please find all details below:

Start: 2019-07-23 02:00*
End: 2019-07-23 05:00*
Duration: expected impact: up to 30 minutes
Impacted services: all internet services
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 22/07/2019 – impacted services: all internet services – region: Brussels, Antwerp, Hasselt

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2019-07-22 01:00*
End: 2019-07-22 06:00*
Duration: potential impact: 10 minutes
Impacted services: all internet services
Affected Areas: Brussels regions: Anderlecht, Molenbeek-Saint-Jean, Saint-Gilles, Etterbeek, Auderghem, Ixelles, Uccle, Bruxelles, Jette, Ganshoren, Koekelberg, Berchem-Sainte-Agathe
Drogenbos & Sint-Pieters-Leeuw
Antwerp regions: Antwerpen, Kapellen, Brasschaat, Stabroek, Schoten, Sint-Niklaas
Hasselt and regions Diepenbeek, Zonhoven, Heusden-Zolder, Beringen

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 11/07/2019 – impacted services: all internet services : Closed

Dear customers,

Edpnet has planned a maintenance in order to implement a new networking hardware, which is aimed to improve the quality of our internet services.
This maintenance may cause a short interruption (5-10 minutes) of your connection.

Please find all details below:

Start: 2019-07-11 05:00*
End: 2019-07-11 06:00*
Duration: potential impact: 5-10 minutes
Impacted services: all internet services
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 15/07/2019 – impacted services: all internet services : Closed

Dear customers,

Proximus has planned a maintenance in order to perform a software update on its equipment.

This maintenance may affect your services.

Please find all details below:

Start: 2019-07-15 01:00*
End: 2019-07-15 06:00*
Duration: potential impact: 10 minutes
Impacted services: all internet services
Affected Areas: Antwerp regions: Antwerpen, Boom, Niel, Rumst, Aartselaar, Willebroek, Schelle, Edegem, Mortsel;
Sint-Niklaas and regions Sint-Gillis-Waas & Temse;
Ath;
La Louvière, Seneffe & Manage;
Liège & region Seraing

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time