- Belgium / outage / Solved
Dear customers,
We are currently experiencing an outage impacting internet connections (xDSL and fiber optic) with dynamic IP addresses across Belgium. Our Network Operations team is investigating the issue. We will provide updates as soon as they become available.
Please find all details below:
| Start*: | 05-06-2026 01:25 |
| End*: | 05-06-2026 07:32 |
| Duration: | 5 hours 53 minutes |
| Impacted services: | xDSL/GPON connections with dynamic IP |
| Affected Areas**: | All areas |
Update 05/06/2026 08:20: The root cause has been identified and a fix implemented. All impacted customer sessions have been coming back online since 07:32. We’ll provide further details and a post-mortem in the coming hours.
Update 05/06/2026 09:39: A small subset of connections may still be experiencing residual issues, causing traffic to fail. Our network team is working to resolve this.
Update 05/06/2026 10:40: All impacted customer connections should now be fully operational. We’re continuing to closely monitor the results. If you’re still experiencing any issues, please contact our support team.
Update 05/06/2026 13:00: Below is the detailed recap of what happened:
We experienced an incident impacting xDSL and fiber optic connections with dynamic IP addresses.
- Customers with static IP addresses were not affected
- The incident was limited to dynamic IP customers whose sessions disconnected between 01:28 and the time of resolution
- Affected sessions were unable to reconnect until the issue was resolved
The issue occurred at 01:28 due to increased load on the authentication services. Any session that disconnected after that time (due to a scheduled CPE reboot or another reason) failed to reconnect. The number of affected connections grew steadily over the following hours, as many CPEs are scheduled to reinit their PPP session overnight.
Our network engineers resolved the issue at 07:32, and all affected customer connections recovered by 07:50.
During subsequent monitoring, we identified residual issues where different usernames were being assigned the same IP address, resulting in quality issues for a small subset of customers. All identified conflicts were cleared by 10:40. Since then, we have been closely monitoring the network to ensure there are no further abnormalities.
We apologize for the inconveniences.
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
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