Outage: General DDoS on edpnet services

Dear customers,

We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 15-09-2021 16:15
End*: TBC
Duration: TBC
Impacted services: All services are impacted
Affected Areas**: All areas

EDIT 16:44*: As soon as we identified the issue, we have started routing our data through a scrubbing service (which tries to identify harmful sources & data and removes it).

EDIT 17:19*: The situation seems to be improving as we identify more and more attack vectors and sources. It seems like for most impacted customers, the situation has improved markedly since approximately ~17h.

EDIT 16/09/2021 10:12*: During the night we had two more attacks. We are working with the authorities, who have confirmed they are looking into it and are doing everything in their power to find the responsible individuals. We were contacted by an individual who verified he was behind the attacks, asking for a ransom.

EDIT 13:18*: We are being DDoS’ed again. We are doing what we can to mitigate the issues.

EDIT 15:41*: The attacks are still on-going. To give you a perspective of what we are dealing with, this is what our filtering service has been able to filter out so far:

EDIT 16:39*: We are monitoring the situation closely, and are discussing the situation both with our anti-DDoS provider and Belgian official instances. We hope to improve the situation as soon as possible and will keep you in the loop of our progress.

EDIT 17/9 15:47*: The attacks have started again. All of our uplinks are entirely congested. We are trying to mitigate the DDoS once more.

EDIT 18/09 12:41*: Yesterday evening and past night we were hit with multiple attacks.  Currently no attacks since 03:00. We still expect more attacks to come.  We are monitoring 24/7.  And we will communicate accordingly.  We try to answer questions or comments on social media as good as we can.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/09/2021 – impacted services: All internet services – region: Lanaken

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 24-09-2021 00:05
End*: 24-09-2021 05:00
Duration: 4 hours 55 minutes
Impacted services: all internet services
Affected Areas**: Lanaken

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Phishing : Fake notice of deactivation of your edpnet account

Dear customers,

We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.

The email with the subject “Kennisgeving van deactivering van Edpnet-account” pretends to come from edpnet service desk and contains a phishing link.

Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 09/09/2021 – impacted services: All internet services – region: Roeselare, Ronse

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works.

This maintenance may affect your services.

Please find all details below:

Start*: 09-09-2021 00:15
End*: 09-09-2021 06:00
Duration: 5 hours 45 minutes
Impacted services: all internet services
Affected Areas**: Roeselare,
Ronse

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 27/08/2021 – impacted services: All internet services – region: Herstal, Oupeye, Habay

Dear customers,

Proximus has planned a maintenance which may affect your services.

Please find all details below:

Start*: 27-08-2021 00:00
End*: 27-08-2021 06:00
Duration: 6 hours
Impacted services: all internet services
Affected Areas**: Herstal,
Oupeye,
Habay

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/08/2021 & 26/08/2021 – impacted services: All internet services – region: Forest, Saint-Gilles

Dear customers,

Proximus has planned a maintenance in order to move some underground cables before the road works in the regions Forest and Saint-Gilles.

This maintenance may affect your services.

Please find all details below:

Start*: 25-08-2021 00:00 / 26-08-2021 00:00
End*: 25-08-2021 06:00 / 26-08-2021 06:00
Duration: 25-08-2021: 6 hours at night

26-08-2021: 6 hours at night

Impacted services: all internet services
Affected Areas**: Forest, Saint-Gilles

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 24/08/2021 – impacted services: All internet services – region: Brussels

Dear customers,

Edpnet has planned a maintenance on one of our core routers in order to improve the performance and the quality of our services.  These works may cause a short interruption of your connection during scheduled maintenance window.

Please find all details below:

Start*: 24-08-2021 02:00
End*: 24-08-2021 05:00
Duration: potential impact: a short interruption of internet connection during maintenance window
Impacted services: all internet services
Affected Areas**: 02STR: Brussels region

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Datacenter Sint-Niklaas. SOLVED

Dear customers,

We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

EDIT 10:19*: The issues were resolved at 9h30. We are investigating further.

Please find all details below:

Start*: 13-08-2021 8:15*
End*: 13-08-2021 9:30*
Duration: Approx. 75 minutes
Impacted services: Mail/webmail services, my edpnet, etc.
Affected Areas**: ALL

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Extreme weather conditions in Liège, Verviers, Eupen & Rochefort

Dear customers,

Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure.

Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service.

Proximus has an action plan ready to have their network up & running when the situation starts to improve. Repair services are already working on many locations, yet for most of them it may take up to several days to restore the services.

We’ll be updating the post as new information becomes available.

Our thoughts are with all those affected.

Please find all details below:

Start*: 14-07-2021
End*: TBC
Duration: TBC
Impacted services: All internet services
Affected Areas**: Liège, Verviers, Eupen & Rochefort

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Info: accidental name server change for .be domains 15/07/2021

Dear customers,

We would like to inform you about an issue we had on our dnsbelgium.be platform. Due to human error, a pre-set group of name servers (ns1 & ns2.edpnet.be) were changed as a whole rather than for a single domain, causing a temporary outage for domains managed under this group. Some of our .be-domains were affected this way.

The error was made at approx 11h50* and corrected at 13h30*.

We apologize for the inconvenience. If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team

*local time