- Belgium / Mobile / outage
Dear customers,
We are currently experiencing a session setup issue that may be affecting calls and mobile data.
Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available.
Please find all details below:
| Start*: | 26-03-2026 07:15 |
|---|---|
| End*: | tbc |
| Duration: | tbc |
| Impacted services: | Citymesh mobile |
| Affected Areas**: | All areas |
Update 26/03/2026 08:45: A fix has been implemented. We are currently seeing recovery, and our engineers are working to ensure no further recurrences.
Update 26/03/2026 09:28: We are still observing sporadic call failures. We are investigating together with our supplier to fully mitigate the incident.
Update 26/03/2026 13:42: Voice and data are currently stable. We are continuing to monitor for any further issues.
Update 26/03/2026 16:45: A repeat of the earlier issue occurred at 16:40, affecting calls and mobile data for a subset of customers. We’ve resumed the investigation with our supplier and will provide updates as we learn more.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
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