Outage: Outgoing mails to @icloud.com, @mac.com, @me.com

Dear customers,

We are currently experiencing issues with mail delivery to certain domains, such as @icloud.com, @mac.com, @me.com, because Apple is currently  blocking our outbound mail servers. Please contact Apple support if you have issues with mail delivery from edpnet to these domains. Contacting them will help to unblock as soon as possible.

Start*: 2020-01-17
End*: n/a
Duration: n/a
Impacted services: Mail delivery to @icloud.com, @mac.com, @me.com
Affected Areas**: All areas

 

Best regards
The edpnet team

 


Maintenance planned on 27/01/2020 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-01-27 01:00
End*: 2020-01-27 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Deinze, Nazareth & Zulte

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 26/12/2019 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance on our telephony switches. The telephony service will keep working during the maintenance, but current calls may be interrupted.

Please find all details below:

Start*: 2019-12-26 22:00
End*: 2019-12-26 23:30
Duration: 1h30min
Impacted services: Telephony (minimal impact expected)
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 15/01/2020 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2020-01-15 00:00
End*: 2020-01-15 06:00
Duration: potential impact: up to 2h30min
Impacted services: all internet services
Affected Areas**: Antwerp and regions Aartselaar, Schelle, Hemiksem & Kontich
Gent and regions Merelbeke, Melle, Destelbergen & Laarne
Soignies & Braine-le-Compte

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: problem with internet services : SOLVED

Dear customers,

Due to an issue with one of our upstream providers, a part of the internet was not reachable anymore. We were rerouting the traffic to another provider while fixing the issue. Since Saturday 14/12/2019 8h45 CET the previous configuration is restored and traffic runs its normal path.

Please find all details below:

Start*: 2019-12-13 15:15
End*: 2019-12-13 16:07
Duration: 52 minutes
Impacted services: all internet services
Affected Areas**: Belgium & The Netherlands

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 02/12/2019 – impacted services: all internet services – region: Namur

Dear customers,

Proximus has planned a maintenance in order to increase the network capacity.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-12-02 01:00
End*: 2019-12-02 06:00
Duration: 15 minutes
Impacted services: All internet services
Affected Areas**: Namur

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 09/12/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-12-09 00:00
End*: 2019-12-09 05:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Waterloo & regions Braine-l’Alleud, Braine-Le-Château

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Outage: Incoming Telephony (All Areas): SOLVED

Dear customers,

Last night we have experienced an outage with our incoming telephony.  Our Network Operations team investigated the issue as soon as we got first complaints. We found out that some links between edpnet and Proximus were down and fixed the issue.

Please find all details below:

Start*: 2019-10-23 23:58
End*: 2019-10-24 08:28
Duration: 8h30min
Impacted services: Incoming telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 25/11/2019 – impacted services: all internet services

Dear customers,

Proximus has planned a maintenance in order to replace network hardware.

This maintenance may affect your services.

Please find all details below:

Start*: 2019-11-25 01:00
End*: 2019-11-25 06:00
Duration: potential impact: up to 2h30min
Impacted services: All internet services
Affected Areas**: Antwerp
Gent and regions Zelzate, Wachtebeke, Zottegem

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site


Maintenance planned on 17/10/2019 – impacted services: Telephony

Dear customers,

Edpnet has planned a short maintenance in order to apply an update on our voice switches.

This maintenance may cause issues on incoming and outgoing calls.

Please find all details below:

Start*: 2019-10-17 00:05
End*: 2019-10-17 00:20
Duration: 15 minutes
Impacted services: Telephony
Affected Areas**: All areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site