Info: Phishing

Dear customers,

We would like to inform you about a global phishing wave that is aimed at both customers and non-customers.

Please do not reply to those emails and do not open any files or click on any links. For more information, please, consider reading through our support article on this subject

https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html

The email is a global blackmail spam. It contains actual passwords (not necessarily linked to edpnet services but nonetheless linking towards the users’ email address on some site resource that leaked the passwords)

It is highly recommended to change the passwords to more strong ones and preferably to different passwords for each site/resource.

If you have any questions left, please do not hesitate to contact us.

Best regards
The edpnet team


Maintenance planned on 07/11/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-11-07 01:00*
End: 2018-11-07 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Western districts of Brussels: Zellik, Ganshoren, Groot-Bijgaarden, Berchem-Sainte-Agathe, Dilbeek, Koekelberg, Molenbeek-Saint-Jean: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.

Please find all details below:

Start: 2018-10-22 11:48*
End: 2018-10-22 12:20*
Duration: 32minutes
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-29 01:00*
End: 2018-10-29 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Antwerpen; Hoboken, Wilrijk, Edegem: 03

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 29/10/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-29 01:00*
End: 2018-10-29 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Bressoux, Angleur, Grivegnée, Luik; Seraing: 04

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 19/10/2018 – impacted services: Telephony: Closed

Dear customers,

Edpnet has planned a maintenance in order to improve telephony services.

We are not expecting to have an impact, however, this maintenance may affect your services.

Please find all details below:

Start: 2018-10-19 23:00*
End: 2018-10-20 00:00*
Duration: 1hour
Impacted services: Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/10/2018 – impacted services: internet connectivity and telephony

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-24 01:00*
End: 2018-10-24 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Hasselt, Diepenbeek, Zonhoven, Kuringen, Zolder, Kermt: 011

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 17/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-17 01:00*
End: 2018-10-17 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Brussels, Molenbeek-Saint-Jean, Jette, Ganshoren, Koekelberg: 02

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 08/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-08 01:00*
End: 2018-10-08 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: La Louvière, Manage, Morlanwelz: ‎064

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 03/10/2018 – impacted services: internet connectivity and telephony: Closed

Dear customers,

Edpnet in cooperation with Proximus has planned a maintenance in order to replace fiber hardware.

Service impact starts at 01:00 in the morning. Services will be gradually restored. We expect the impact to last between 30 minutes and 2 hours 30 minutes.

This intervention requires no action from you, however, if your service is unexpectedly not restored by 06:00, you can try a restart of your local device (CPE router, modem, etc.).

Please find all details below:

Start: 2018-10-03 01:00*
End: 2018-10-03 06:00*
Duration: 5 hours : potential impact: 02h30
Impacted services: internet connectivity and telephony
Affected Areas: Wavre: 010

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time