Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays.
We will provide further updates as soon as they become available.
Please find all details below:
| Start*: |
16-10-2024 08:10 |
| End*: |
16-10-2024 15:15 |
| Duration: |
7 hours 5 minutes |
| Impacted services: |
SMS |
| Affected Areas**: |
All areas |
Update 16/10/2024 16:23: The incident has been resolved as of approximately 15:15. All outgoing messages should now be delivered without any delay.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
There was a fiber cut on the evening of October 14 impacting our network. Our uplink for the provinces of Antwerp, Limburg, and Flemish Brabant was reduced by half, which might have resulted in degraded performance of customer connections in this area. The problem was fully resolved at around 22:45.
Please find all details below:
| Start*: |
14-10-2024 19:55 |
| End*: |
14-10-2024 22:45 |
| Duration: |
2 hours 50 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg, Flemish Brabant |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Mobile / outage / Solved /
Dear customers,
We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service.
Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
26-09-2024 17:41 |
| End*: |
03-10-2024 14:44 |
| Duration: |
6 days 21 hours |
| Impacted services: |
Mobile calls and data |
| Affected Areas**: |
A3: Antwerpen |
Update 04/10/2024 09:30: The repair works were completed yesterday afternoon. The incident should now be resolved. We remain in close contact with our supplier to ensure that all services are functioning as expected and there are no residual issues.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved / Telephony /
Dear customers,
We have encountered an issue with our fixed telephony service, which affected outbound calls to certain destinations. A fix has been implemented, and all outgoing calls should now be functioning as expected.
Please find all details below:
| Start*: |
22-08-2024 09:25 |
| End*: |
22-08-2024 10:15 |
| Duration: |
50 minutes |
| Impacted services: |
Fixed telephony |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Mobile / outage / Solved /
Dear customers,
We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier.
Please find all details below:
| Start*: |
27-07-2024 TBC |
| End*: |
29-07-2024 13:00 |
| Duration: |
TBC |
| Impacted services: |
edpnet mobile |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / outage / Solved /
Dear customers,
We are currently experiencing an outage with My edpnet and our support staff. This issue does not affect any of our offered subscriptions (Internet, voice, etc). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
19-07-2024 07:00* |
| End*: |
19-07-2024 10:10* |
| Duration: |
4 hours approx. |
| Impacted services: |
My edpnet & helpdesk, commercial and financial teams unavailable |
| Affected Areas**: |
All areas |
EDIT 10:10*: We are reopening our queues. My edpnet should be available again.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
outage / Solved /
Dear customers,
We are currently experiencing an outage with our My edpnet service. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Update 26/03/2024 at 10:00:
Great news: my edpnet is back up and running! Ready to check your usage, place orders, create support tickets, view invoices, and manage payments? Everything is back online, quick and easy.
Thank you for your patience and welcome back!
Update 12/03/2024 at 9:50:
Dear Customers,
We have found that unauthorised persons have accessed the administrative systems at edpnet due to a cyber attack.
By responding quickly and appropriately, the incident was limited to a few administrative systems and there was no impact on customers’ connectivity services.
Technical issues
We are currently experiencing technical difficulties as a result of this breach, which means that you are currently unable to log into my edpnet. We are working on a solution with the highest priority to restore access and further strengthen security.
What have we done so far?
We immediately took the necessary steps to additionally secure the systems against further exposure, and launched an investigation in collaboration with cyber security experts to help us address the incident.
The operation of services to customers has been safeguarded, so you will not experience any impact in your connectivity.
The incident is currently under control and all affected parties have been informed.
With this, we hope to have informed you sufficiently. As soon as we have more information, we will provide further communication.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
We have experienced an outage with internet and fixed voice services in the area of Antwerp, Limburg and Flemish Brabant, leading to connectivity issues for some of our customers in this region. Our Network Operations team has identified the problem as coming from a faulty link and has corrected it.
All affected sessions have been restored by approximately 07:45. We will continue to closely monitor the situation to ensure that there are no further impacts.
Please find all details below:
| Start*: |
14-02-2024 06:40 |
| End*: |
14-02-2024 07:45 |
| Duration: |
1 hour 5 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
03BKC: Antwerp, Limburg and Flemish Brabant |
Update 14/02/2024 11:31: Upon further investigation, we identified a faulty card as the root cause of the issue. Our network engineer arrived to the location to replace it. The repair works resulted in a complete session reconnect for the entire service area around 11:10. By 11:30, most sessions have recovered and are now operational again. If your modem has not been able to connect yet, a reboot may be needed. Our apologies for the inconvenience.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / Solved /
Dear customers,
Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes.
Please find all details below:
| Start*: |
13-01-2024 07:22* |
| End*: |
13-01-2024 07:23* |
| Duration: |
Less than one minute |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: All of East and West Flanders |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Closed / outage /
Dear customers,
We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start*: |
11-12-2023 16:13* |
| End*: |
11-12-2023 16:51* |
| Duration: |
38 minutes |
| Impacted services: |
All internet services |
| Affected Areas**: |
91GEN: all areas affected |
EDIT 16:51*: Our technical team has found the cause and has resolved it. If you should still have any issues, please reboot your modem to refresh its PPPoE session and attempts.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site