Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
UPDATE 18/Mar/2022 8h54: there was a new disconnection on 71GIL area (Hainaut and Walloon Brabant) between 6h36 and 7h16. Now the link is back up. If you still experience any issue, please reboot your modem. UPDATE 12h39: Proximus works are ended for today and will be continued tomorrow. We keep you informed. UPDATE 10h52: lines […]
Outage: Network hardware failure: Solved
Dear customers, We are currently experiencing an outage with our network backbone. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Edit 18:50*: Broken card replaced, all services restored. Please find all details below: Start*: 09-02-2022 13:49* End*: 09-02-2022 18:31* Duration: 5:18 Impacted services: All internet services […]
Outage: Mobile services: SOLVED
Dear customers, We are currently experiencing an outage with our Mobile services. Our network provider is investigating this outage. Further updates will be released as soon as possible. EDIT 19:06 Our provider solved the issue. Please find all details below: Start*: 19-11-2021 17:00 End*: 19-11-2021 19:01 Duration: 2h 01 Impacted services: Data Services, SMS, Voice […]
Outage: General DDoS on edpnet services
Dear customers, We are currently experiencing an distributed denial of service attack (DDoS) on all of our services. This may cause you to experience problems with all of our services. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 15-09-2021 16:15 […]
Outage: Datacenter Sint-Niklaas. SOLVED
Dear customers, We are currently experiencing an outage with our datacenter in Sint-Niklaas, one of our core routers there has crashed. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. EDIT 10:19*: The issues were resolved at 9h30. We are investigating further. Please find all details below: […]
Outage: Extreme weather conditions in Liège, Verviers, Eupen & Rochefort
Dear customers, Heavy rainfalls and floods in the eastern Belgium caused unprecedented destructions, including major damages to Proximus infrastructure. Several of local exchanges in the region of Liège, Verviers, Eupen & Rochefort are flooded or lost electrical power. More than 150 remote optical platforms and street cabinet are currently out of service. Proximus has an […]
Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED
Dear customers, We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage. Please find all details below: Start*: 14-04-2021 11:58 End*: 14-04-2021 13:37 / 15h12 Duration: 1 hour 39 minutes Impacted services: all internet services Affected Areas**: […]
Outage: Antwerp, Limburg, Flemish Brabant : internet & fixed voice : CLOSED
Dear customers, We have experienced an outage with internet and fixed voice in area A3, about half of all regions in this area were impacted. The outage was due to a maintenance on the main path and our backup setup didn’t take over. Our Network operations team has already found the source of the problem […]
Outage: edpnet office numbers unreachable : SOLVED
Dear customers, We have experienced an outage with our reachability by phone. We were unable to receive or make any calls with our office numbers. Our Network Operations team has investigated and resolved the outage. Please find all details below: Start*: 22-03-2021 08:08 End*: 22-03-2021 09:40 Duration: 1 hour 32 minutes Impacted services: edpnet support […]
Outage: problem with mobile telephony : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Please find all details below: Start*: 18-03-2021 14:20 End*: 18-03-2021 14:35 Duration: 15 minutes Impacted services: mobile telephony Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time ** Check the […]