Outage: DSL services (regions: Namur/Charleroi/Liège/Mons) #SOLVED

Dear customers,

We are currently experiencing an outage with our DSL services in the southern provinces.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Please find all details below:

Start*: 2020-03-31 06:29*
End*: 2020-03-31 11:15*
Duration: 4:45h
Impacted services: All DSL services
Affected Areas**: 41GRE: Liège, Namur, province of Luxembourg
71GIL: Charleroi, Mons, Tournai, Namur

EDIT 10:30*: The cause is found. During a migration to proactively improve our capacity due to the increasing bandwidth usage, an issue with our supplier’s hardware occurred causing them to block traffic. We are currently working with the supplier to rectify this problem as soon as possible, this happens region per region.

EDIT 11:15*: All regions have been brought back online. The issues should be resolved. It is possible you will need to restart your modem to come back online.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site