Belgium / Maintenance / Planned /
Dear customers,
please be informed that the maintenance we announced earlier for Bruxelles (postcode 1000) has been rescheduled for 07/07/2022.
Please check the new maintenance window below:
| Start*: |
07-07-2022 00:00 |
| End*: |
07-07-2022 07:15 |
| Duration: |
expected impact: 15 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Bruxelles (1000) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Netherlands / Phishing /
Dear customers,
We would like to inform you about a new phishing wave that is aimed at both customers and non-customers.
Customers receive emails with a fake delivery notice, pretending to come from edpnet and containing a phishing link.
Please do not reply to those emails and do not click on the link. For more information, please, consider reading through our support article on this subject
https://www.edpnet.be/en/support/troubleshooting/internet/learn-about-security/phishing.html
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Belgium / Brussels / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
04-07-2022 00:00 |
| End*: |
04-07-2022 07:15 |
| Duration: |
expected impact: 15 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Bruxelles (1000) |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
28-06-2022 08:00 |
| End*: |
28-06-2022 16:30 |
| Duration: |
potential impact: 15 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
17-06-2022 00:00 |
| End*: |
17-06-2022 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
We have planned a maintenance on our core routers in order to improve the performance and the quality of our services.
These works may cause a short interruption of your connection during scheduled maintenance window.
Please find all details below:
| Start*: |
07-06-2022 03:00 |
| End*: |
07-06-2022 05:00 |
| Duration: |
potential impact: possible loss of connection during the maintenance window |
| Impacted services: |
all internet services |
| Affected Areas**: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
16-06-2022 00:05 |
| End*: |
16-06-2022 06:00 |
| Duration: |
5 hours 55 minutes |
| Impacted services: |
all internet services |
| Affected Areas**: |
Herentals |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance which may affect your services.
Please find all details below:
| Start*: |
20-05-2022 00:00 |
| End*: |
20-05-2022 06:00 |
| Duration: |
6 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
La Louvière |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Info / Maintenance / Planned /
Dear customers,
Proximus has planned a maintenance in order to move some underground cables before the road works.
This maintenance may affect your services.
Please find all details below:
| Start*: |
28-04-2022 01:00 |
| End*: |
28-04-2022 06:00 |
| Duration: |
5 hours |
| Impacted services: |
all internet services |
| Affected Areas**: |
Roeselare |
We apologize for the inconveniences.
Best regards
The edpnet team
* All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / outage / SIP / Solved / VoIP /
Dear customers,
We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage.
Please find all details below:
| Start*: |
04-04-2022 14:15* |
| End*: |
04-04-2022 16:15* |
| Duration: |
2hrs |
| Impacted services: |
Some outbound calls |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
