Minimal helpdesk and service delivery staff available: partially solved
We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located. We are looking into a solution with the highest priority. Further updates will be released as soon as possible.
Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. If possible, create a ticket instead of calling to reduce our waiting times.
Please find all details below:
|Impacted services:||Helpdesk and service delivery|
We apologize for the inconveniences.
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site