Minimal helpdesk and service delivery staff available: partially solved

Dear customers,

We are currently experiencing issues with our subcontractor in Russia, where the major part of our service staff is being located.  We are looking into a solution with the highest priority.  Further updates will be released as soon as possible.

Update 4/11/2022: Telephone queues are open since yesterday from 9-17h, backlog is being processed with success. If possible, create a ticket instead of calling to reduce our waiting times.

Please find all details below:

Start*: 02-11-2022 8:00
Duration: TBC
Impacted services: Helpdesk and service delivery


We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site