- Belgium / outage / Solved
Dear customers,
Our supplier is currently experiencing an incident at a local exchange in the Brussels region, affecting xDSL and fibre optic customers in Ixelles, Watermael-Boitsfort, Auderghem and Woluwe-Saint-Pierre.
We’ll provide updates as soon as more information is available.
Please find all details below:
| Start*: | 19-06-2026 11:39 |
|---|---|
| End*: | 19-06-2026 13:02 |
| Duration: | 1 hour 23 minutes |
| Impacted services: | xDSL/GPON |
| Affected Areas**: | 02BOS0: Ixelles, Watermael-Boitsfort, Auderghem, Woluwe-Saint-Pierre |
Update 19/06/2026 13:01: The fault has been identified as a hardware failure, likely caused by the extreme weather conditions. Our supplier’s engineer is en route to the location.
Update 19/06/2026 13:16: The incident has been resolved by our supplier at 13:02. All affected customer connections came back online by 13:10.
We apologize for the inconveniences.
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
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