Outage: Internet & telephony in service area 3 down : SOLVED

Dear customers,

We are currently experiencing an outage with internet and telephony in service area 3.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Update 8:32: problem still under investigation, cause unclear, troubleshooting our equipment and contacting Proximus to do the same

Update 9:20: internet traffic is restoring back to normal. Connections should not be affected anymore. We are still monitoring in the background.

Update 10:40: we found a problem on our optical network, we brought down the links that were on that card and there is no impact since then. We will replace the card this afternoon.

Please find all details below:

Start*: 19-10-2022 02:30 (noticeable impact since around 7:00)
End*: 19-10-2022 08:45
Duration: 6 hours 15 minutes
Impacted services: Internet & telephony
Affected Areas**: Service area 3: 03, 011, 012, 013, 014, 015, 016, 089

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site