Issue / Solved /
Dear customers,
Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.
Description: Delay on mailsystems
Start: 2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.
UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.
UPDATE 10:10 – Mail traffic flow has been fully restored.
We apologize for the inconvenience
outage / Solved /
Dear customers,
We have experienced a small interuption of internet traffic due to a defective router.
Please find all details below:
| Start: |
2015-12-10 20:00* |
| End: |
2015-mm-dd 20:27* |
| Duration: |
aprox. 27 minutes |
| Impacted services: |
all internet traffic |
| Affected Areas: |
all areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
The problem is solved by resetting all incoming voice channels in cooperation with proximus.
| Start: |
2015-11-13 19:40* |
| End: |
2015-11-13 21:24* |
| Duration: |
TBC |
| Impacted services: |
All voice services |
| Affected Areas: |
All Areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Solved /
Dear customers,
Due to a routing problem with one of our peering partners past night, you could have noticed problems when trying to reach some websites. Traffic has been rerouted this morning and the problem should be solved.
We apologize for the inconveniences.
Best regards
The edpnet team
Closed / Update /
Dear customers,
We are currently experiencing an outage with inbound SIP Trunk calls. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
Updates:
16:57 – The issue has been found. Our NOC team is resolving it.
16:59 – ETR is 20 minutes.
17:23 – Most customers are reachable again, the problem should be fully solved at 17:45
| Start: |
2015-09-08 16:37:00* |
| End: |
2015-09-08 17:45:00* |
| Duration: |
1h 8m |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
N/A |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently in the process of migrating linux webserver lweb05 to our new webcluster to provide a better service. This also means that newer PHP versions will become available on request.
Please verify your database settings so they are on ‘localhost’. Connecting to the FTP server is best done by using your domain name.
This migration should be mostly transparent and will be constantly monitored. Please contact our technical helpdesk in case of issues or questions.
…
If you have any questions left, please do not hesitate to contact us.
Best regards
The edpnet team
Closed /
Dear customers,
We have experienced an outage with our DNS servers. This has been resolved. If you still have issues with reaching certain websites, please reboot your computer and modem.
Please find the info below.
| Start: |
2015-08-05 01:30 AM* |
| End: |
2015-08-05 07:15 AM* |
| Duration: |
5:45 |
| Impacted services: |
DNS servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
This morning we had an outage on several of our services which have been resolved.
E-mails had a delay of up to 1 hour. No data was lost.
Please find the info below.
| Start: |
2015-07-23 08:30 AM* |
| End: |
2015-07-23 10:30 AM* |
| Duration: |
2 hours |
| Impacted services: |
– DNS server 212.71.0.33
– The edpnet website
– Mail servers |
| Affected Areas: |
… |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We are currently experiencing an outage with our webservers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find the info below.
| Start: |
2015-07-22 12:30 PM* |
| End: |
2015-07-22 12:58 PM* |
| Duration: |
28 minutes |
| Impacted services: |
All shared Linux webservers hosted by edpnet |
| Affected Areas: |
N/A |
Update 12:58: The issues have now been resolved.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time