Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Maintenance planned on 25/08 – impacted services: online backup: Closed
Dear customers, The sheduled maintenance has been done. Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance. Impact: customers using backups will not be able to save / restore backups during this time. This maintenance may affect your services. Please find all details below: Start: 2016-08-25 10:00* End: 2016-08-25 16:00* Duration: […]
Maintenance planned on 04/06/2016 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance in order to improve our telephony service. This maintenance may affect your services for a few hours. Please find all details below: Start: 2016-06-04 02:00 AM* End: 2016-06-04 06:00 AM* Duration: 4 hours Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet […]
Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium
Dear customers, Edpnet has planned a maintenance on its remote servers. We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance. Please find all details below: Start: 2016-05-31 03:00 AM* End: 2016-05-31 06:00 AM* Duration: 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Customers connections in Netherlands will be […]
Maintenance planned on 26/04 – impacted services: All DSL services
Dear customers, Edpnet has planned a maintenance in order to restore redundancy to our core DSL server. This maintenance may affect your services. Please find all details below: Start: 2016-04-26 03:00 AM* End: 2016-04-26 06:00 AM* Duration: Up to 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All areas We […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Delay on mailsystems Start: 2016-01-18 09:00 AM End: 2016 -01-18 09:45 AM Duration: 45 Minutes Impacted services: All mail services. UPDATE 09:45 […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]
Outage: Edpnet numbers are unreachable from outside networks (solved)
Dear customers, We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Updates: The problem is solved by resetting all incoming voice channels in cooperation with proximus. Start: 2015-11-13 19:40* End: […]