Outage: Voice issues (closed)
Dear customers, We are experienced an outage with some voice services. A database issue occurred probably due to the power issues last Monday. The database has been restored. Please find all details below: Start: 2016-10-05 7:44* End: 2016-10-05 8:06* Duration: 22 min Impacted services: Voice services Affected Areas: All Areas We apologize for the […]
Maintenance planned on 04/10/16 – impacted services: cloud telephony and colocation service
Dear customers, Edpnet has performed a maintenance last night in order to install new UPS-device in our data-center in Sint-Niklaas. This has been done to avoid power loss in the future. This maintenance is finished successfully. Please find all details below: Start: 2016-10-04 00:00 AM* End: 2016-10-04 02:00 AM* Duration: 2 hours Impacted services: Cloud telephony and […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Maintenance planned on 25/08 – impacted services: online backup: Closed
Dear customers, The sheduled maintenance has been done. Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance. Impact: customers using backups will not be able to save / restore backups during this time. This maintenance may affect your services. Please find all details below: Start: 2016-08-25 10:00* End: 2016-08-25 16:00* Duration: […]
Maintenance planned on 04/06/2016 – impacted services: telephony
Dear customers, Edpnet has planned a maintenance in order to improve our telephony service. This maintenance may affect your services for a few hours. Please find all details below: Start: 2016-06-04 02:00 AM* End: 2016-06-04 06:00 AM* Duration: 4 hours Impacted services: Telephony Affected Areas: all We apologize for the inconveniences. Best regards The edpnet […]
Maintenance planned on 31/05/2016 – impacted services: all DSL services in Netherlands and possibly in Belgium
Dear customers, Edpnet has planned a maintenance on its remote servers. We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance. Please find all details below: Start: 2016-05-31 03:00 AM* End: 2016-05-31 06:00 AM* Duration: 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: Customers connections in Netherlands will be […]
Maintenance planned on 26/04 – impacted services: All DSL services
Dear customers, Edpnet has planned a maintenance in order to restore redundancy to our core DSL server. This maintenance may affect your services. Please find all details below: Start: 2016-04-26 03:00 AM* End: 2016-04-26 06:00 AM* Duration: Up to 15 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All areas We […]
Issue: Delay on mailsystems
Dear customers, Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later. Description: Delay on mailsystems Start: 2016-01-18 09:00 AM End: 2016 -01-18 09:45 AM Duration: 45 Minutes Impacted services: All mail services. UPDATE 09:45 […]
Issue: Short interuption of internet traffic (solved)
Dear customers, We have experienced a small interuption of internet traffic due to a defective router. Please find all details below: Start: 2015-12-10 20:00* End: 2015-mm-dd 20:27* Duration: aprox. 27 minutes Impacted services: all internet traffic Affected Areas: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed […]