Belgium / outage / SIP / Solved / VoIP /
Dear customers,
We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage.
Please find all details below:
| Start*: |
04-04-2022 14:15* |
| End*: |
04-04-2022 16:15* |
| Duration: |
2hrs |
| Impacted services: |
Some outbound calls |
| Affected Areas**: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site
Belgium / Inbound Telephony / Info / Maintenance / Netherlands / Scheduled / SIP / VoIP /
Dear customers,
Edpnet has planned a maintenance in order to ensure the quality of our telephony.
This maintenance may affect your services, but no impact is expected.
Please find all details below:
| Start: |
2018-08-14 5:30* |
| End: |
2017-08-14 6:30* |
| Duration: |
1 hour |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / SIP / Telephony / VoIP /
Dear customers,
We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.
Please find all details below:
| Start: |
2018-04-13 14:30* |
| End: |
2018-04-13 17:00* |
| Duration: |
2h30min |
| Impacted services: |
Outgoing and incoming telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Netherlands / SIP / Telephony / VoIP /
Dear customers,
Edpnet has planned works to both maintain the quality and improve the stability of our telephony service.
This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance.
We will try to minimize the downtime as much as possible.
Please find all details below:
| Start: |
2018-03-26 23:00* |
| End: |
2018-03-27 00:20* |
| Duration: |
5 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-23 12:03* |
| End: |
2017-11-23 14:42* |
| Duration: |
2 hours and 39 minutes |
| Impacted services: |
Outgoing and incoming telephony |
| Affected Areas: |
All areas |
Update 23/11/2017 15:15 : The issue was resolved, both incoming and outgoing calls pass through normal again.
Update 23/11/2017 14:44 : Due to recovery works, capacity on incoming telephony is low. We are looking into it with the highest priority.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Inbound Telephony / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-21 09:36* |
| End: |
2017-11-21 14:23* |
| Duration: |
5 hours and 47 minutes |
| Impacted services: |
Incoming telephony |
| Affected Areas: |
All areas |
Update 21/11/2017 15:46 : The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.
Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.
Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.
Further details on the estimated duration will be released as soon as possible.
We apologize for the inconveniences.
Best regards
The edpnet team
Belgium / Closed / Issue / Netherlands / SIP / Telephony / VoIP /
Dear customers,
We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-11-16 06:00* |
| End: |
2017-11-23 05:32* |
| Duration: |
6 days, 23 hours and 32 minutes |
| Impacted services: |
Telephony |
| Affected Areas: |
All areas |
Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Antwerp / Belgium / Brussels / Closed / East Flanders / Flemish Brabant / Info / Internet / Limburg / Maintenance / Scheduled / SIP / Telephony / VoIP / West Flanders /
Dear customers,
Edpnet has planned works in our domain to maintain the quality of the services we provide.
This maintenance may affect your connection. You will experience a short disconnect during the given time.
Please, find all details below:
| Start: |
2017-05-23 02:00 |
| End: |
2017-05-23 03:00 |
| Duration: |
15 minutes |
| Impacted services: |
Internet, Telephony |
| Affected Areas: |
Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders
02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Issue / outage / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running.
Please find all details below:
| Start: |
2015-10-25 23:45 |
| End: |
2015-10-26 10:30 |
| Duration: |
11 hours |
| Impacted services: |
VoIP telephony / SIP trunking |
| Affected Areas: |
All VoIP/SIP trunking customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / Issue / SIP / Solved / VoIP /
Dear customers,
We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully.
Please find all details below:
| Start: |
2015-10-16 11:50 AM* |
| End: |
2015-10-16 12:40 AM* |
| Duration: |
50 min |
| Impacted services: |
Inbound calls for all SIP Trunk customers |
| Affected Areas: |
All calls to destinations starting with 05012xxxxx up to 099xxxxxxx |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time