Outage: Outbound voice issues (Solved)
Dear customers, We experienced an outage with some of our outbound calls. Our Network Operations team investigated and resolved this outage. Please find all details below: Start*: 04-04-2022 14:15* End*: 04-04-2022 16:15* Duration: 2hrs Impacted services: Some outbound calls Affected Areas**: All areas We apologize for the inconveniences. Best regards The edpnet team *All times […]
Maintenance planned on 14/8/2018: Telephony
Dear customers, Edpnet has planned a maintenance in order to ensure the quality of our telephony. This maintenance may affect your services, but no impact is expected. Please find all details below: Start: 2018-08-14 5:30* End: 2017-08-14 6:30* Duration: 1 hour Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Issue: Outgoing and incoming telephony: Solved
Dear customers, We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future. Please find all details below: Start: 2018-04-13 14:30* End: 2018-04-13 17:00* Duration: 2h30min Impacted services: Outgoing and incoming […]
Maintenance planned on 26/03/2018 – Impacted services: Telephony: Closed
Dear customers, Edpnet has planned works to both maintain the quality and improve the stability of our telephony service. This maintenance may affect your telephony connection. You may be unable to set up or receive a call during the maintenance. We will try to minimize the downtime as much as possible. Please find all details […]
Issue: Outgoing and incoming telephony: Closed
Dear customers, We are currently experiencing an issue with outgoing telephony. We have started sending outgoing calls via alternative operators in order to minimize the impact. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-23 12:03* End: 2017-11-23 14:42* Duration: […]
Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]
Outage: VoIP telephony / SIP trunking
Dear customers, We’ve experienced an outage with VoIP/SIP services due to a fault of one of our telephony switches. For this moment the outage is solved. All services are up and running. Please find all details below: Start: 2015-10-25 23:45 End: 2015-10-26 10:30 Duration: 11 hours Impacted services: VoIP telephony / SIP trunking Affected Areas: All […]
Outage: Inbound calls for all SIP Trunk customers
Dear customers, We’ve experienced an issue with inbound SIP Trunk calls. There was an error in the closing record which has been fixed successfully. Please find all details below: Start: 2015-10-16 11:50 AM* End: 2015-10-16 12:40 AM* Duration: 50 min Impacted services: Inbound calls for all SIP Trunk customers Affected Areas: All calls to destinations starting with […]