Outage: Internet service : East and West-Flanders region, all services impacted: Solved
Dear customers, We have experienced an outage with the Internet and connected services in regions of East and West-Flanders. Please find all details below: Start: 2017-07-03 11:44 End: 2017-07-04 21:37 Duration: 1:09:53 Impacted services: Internet/Telephony Affected Areas: 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 Update 03/07/2017 – 12:46 – There is confirmation […]
Outage: telephony (solved)
Dear customers, We have experienced issues with inbound and outbound telephony after a router maintenance this night, some voice switch IP’s were unreachable from certain IP ranges. The issue has been corrected at 9h19, telephony services should be back to normal. Please find all details below: Start: 2017-06-30 05:37* End: 2017-06-30 09:58* Duration: 4h21 Impacted […]
Outage: Power outage datacenter Sint-Niklaas – No impact : Closed
Issue closed. Dear customers, We are currently experiencing an outage at the datacenter in Sint-Niklaas. Power generator A-feed and B-feed successfully took the load. The power company is fixing the outage as we speak. Further updates will be released as soon as possible. No impact for customers. Please find all details below: Start: 2017-06-27 16:24* […]
Outage: Outgoing telephony (Solved)
Dear customers, We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]
Outage: Internet services Brussels region (solved)
Dear customers, We are currently experiencing an outage with voice and internet region Brussels. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-05-09 20:03* End: 2017-05-09 21:40* Duration: 1h 37 Impacted services: voice and internet region Brussels Affected Areas: Service area Brussels: 02 […]
Outage: Internet services (solved)
Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]
Maintenance planned on 27/04 in Belgium and Netherlands – impacted services: all data services
Dear customers, Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017. All customer sessions will be disconnected during the maintenance. Please find all details below: Start: 2017-04-27 02:00* End: 2017-04-27 05:00* Duration: Up to 30 minutes Impacted services: All data services (internet, telephony, …) Affected Areas: All […]
Maintenance planned on 08/05 in West and East Flanders – impacted services: all data services
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services. Please find all details below: Start: 2017-05-08 00:00* End: 2017-05-08 02:00* Duration: Up to 30 minutes Impacted services: All data services (internet, telephony, …) […]
Maintenance planned on 13/04/2017 – impacted services: all DSL services
Dear customers, Edpnet has planned a maintenance on one of our core routers. This maintenance affects all DSL connectivity. You may notice some short interruptions in your connection during the maintenance window. Please find all details below: Start: 2016-04-13 03:00* End: 2016-04-13 05:00* Duration: Up to 5 minutes Impacted services: All data services (internet, telephony, […]