Belgium / Closed / Internet / Issue / outage / Telephony
Dear customers,
We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.
Please find all details below:
| Start: |
2016-06-07 2:09 AM* |
| End: |
2016-06-07 9:47 AM* |
| Duration: |
7,5 hours |
| Impacted services: |
All data services |
| Affected Areas: |
All DSL customers in Belgium |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled / Telephony
Dear customers,
Edpnet has planned a maintenance in order to improve our telephony service.
This maintenance may affect your services for a few hours.
Please find all details below:
| Start: |
2016-06-04 02:00 AM* |
| End: |
2016-06-04 06:00 AM* |
| Duration: |
4 hours |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Inbound Telephony / outage / Solved
Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: |
2016-06-01 14:42 PM |
| End: |
2016-06-01 14:48 PM |
| Duration: |
5 minutes |
| Impacted services: |
Voice |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / outage
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-05-24 11:10 AM* |
| End: |
2016-05-24 11:30 AM |
| Duration: |
20 minutes |
| Impacted services: |
Telephony services (VoIP, SIP-trunking) |
| Affected Areas: |
All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled
Dear customers,
Edpnet has planned a maintenance ont its remote servers.
DSL customers will face few interruptions during the maintenance.
Please find all details below:
| Start: |
2016-06-07 02:00 AM* |
| End: |
2016-06-07 06:00 AM* |
| Duration: |
Up to 15 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All DSL customers in Belgium. In case of disconnection, we advise to restart hardware (modem/router) |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled
Dear customers,
Edpnet has planned a maintenance on its remote servers.
We’ll be keeping the downtime to a minimum, but expect several reconnections during the maintenance.
Please find all details below:
| Start: |
2016-05-31 03:00 AM* |
| End: |
2016-05-31 06:00 AM* |
| Duration: |
15 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Customers connections in Netherlands will be dropped for 15 minutes. Possible loss of connection for users in Belgium. In case of disconnection, we advise to restart hardware (modem/router). |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / outage / Solved
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: |
2016-05-17 14:00 PM* |
| End: |
2016-05-17 14:30 PM* |
| Duration: |
30 minutes |
| Impacted services: |
All DSL services: Internet, VOIP telephony |
| Affected Areas: |
| Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071 |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / fire / Namur / outage / Proximus / Solved
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-29 09:25 AM* |
| End: |
2016-04-29 12:40 PM* |
| Duration: |
3 hours 15 minutes |
| Impacted services: |
All internet services |
| Affected Areas: |
Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Ghent / outage / Solved
Dear customers,
We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-04-20 08:56 AM* |
| End: |
2016-04-20 09:25 AM* |
| Duration: |
30 minutes |
| Impacted services: |
Reduced capacity on Ghent region |
| Affected Areas: |
91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled
Dear customers,
Edpnet has planned a maintenance in order to restore redundancy to our core DSL server.
This maintenance may affect your services.
Please find all details below:
| Start: |
2016-04-26 03:00 AM* |
| End: |
2016-04-26 06:00 AM* |
| Duration: |
Up to 15 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time