Issue with DSL speeds in the Antwerp Region (solved)

Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET

Dear customers,

We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-12-23 11:00 AM*
End: TBD
Duration: TBD
Impacted services: DSL & IP telephony
Affected Areas: Antwerp, 03, Others are being investigated

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: upstream vectoring issue FRITZ!Box

Dear customers,

We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.

Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.

Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.

Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.

If you have any questions left, please do not hesitate to contact us.

 

Best regards
The edpnet team


Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/12 for Walloon Brabant and Hainaut

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-12-14 00:00 AM*
End: 2015-12-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Field interventions in the Brussels region

UPDATE 25/11/2015:

Dear customer

We would like to inform you that Proximus has decided to restart executing provisioning field interventions for all products in all 19 Brussels communities and Vilvoorde, as from Wednesday 25/11/2015.

Pending orders of previous days remain under close monitoring by the Provisioning teams.

We apologise for the inconvenience the measures of the previous days might have caused and thank you for your understanding.

 

Dear customer

Due to exceptional security measures advised by the Belgian authorities, we were informed this morning that Proximus has decided that no field interventions will be executed until further notice in the Brussels region. This applies to all 19 Brussels communities and Vilvoorde.

However Proximus repair activities will be executed as usual.

Meanwhile the edpnet installation team will continue with field interventions in the Brussels region.

We will keep you informed when all activities will be resumed.

We apologize for the caused inconveniences.

 


Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)

Dear customers,

We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration,  this misconfiguration will be rectified to avoid this issue in the future.

Please find all details below:

Start: 2015-11-20 00:20*
End: 2015-11-20 04:20*
Duration: 4:00
Impacted services: DSL throughput
Affected Areas: 03CEN: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Liège, Namur, province of Luxembourg some areas (solved)

Dear customers,

We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.

Please find all details below:

Start: 2015-11-20 02:00*
End: 2015-11-20 07:30*
Duration: 05:30
Impacted services: DSL, Voice
Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Short connectivity drop – Walloon area

Dear customers,

We have experienced a short connectivity drop in the Walloon area due to faulty cabling. This was rectified immediately.

Please find all details below:

Start: 2015-11-17 14:30 AM*
End: 2015-11-17 14:32 AM*
Duration: +/- 1 minute
Impacted services: All edpnet services (internet, telephony, hosting, mail, …)
Affected Areas: Internet and Telephony: Walloon area,
Webhosting: general outage

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Edpnet numbers are unreachable from outside networks (solved)

Dear customers,

We are currently experiencing an outage with our voice services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Updates:

The problem is solved by resetting all incoming voice channels in cooperation with proximus.

Start: 2015-11-13 19:40*
End: 2015-11-13 21:24*
Duration: TBC
Impacted services: All voice services
Affected Areas: All Areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time