Maintenance in Roeselare planned for 22-02-2016

Dear customers,

Edpnet has planned a maintenance in order to renew critical infrastructure.

This maintenance may affect your services.

Please find all details below:

Start: 2016-02-22 00:00 AM*
End: 2016-02-22 06:00 AM*
Expected downtime: 15 minutes
Impacted services: All data services on ADSL (internet, telephony, …)
Affected Areas: Roeselare: 051

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage of DSL services in the Walloon area

Dear customers,

We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-01-28 11:40 AM*
End: 2015-01-28 12:05 AM*
Duration: 25 minutes
Impacted services: All DSL services
Affected Areas: Walloon area:  019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071

Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance in Roeselare planned on February 1st

Dear customers,

Edpnet has planned a maintenance in order to renew critical infrastructure.

This maintenance may affect your services.

Please find all details below:

Start: 2015-02-01 00:00 AM*
End: 2015-02-01 06:00 AM*
Expected downtime: 15 minutes
Impacted services: All data services on ADSL (internet, telephony, …)
Affected Areas: Roeselare: 051

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description: Delay on mailsystems
Start:
2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.

UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 10:10 – Mail traffic flow has been fully restored.

We apologize for the inconvenience

The edpnet team


Maintenance planned on 14/01 – impacted services: Internet, Telephony

Dear customers,

Edpnet will be performing a maintenance on the access lines this Thursday morning.

Customers may notice a disconnect as they’re moved to a different link.

Please find all details below:

Start: 2015-01-14 05:30 AM*
End: 2015-01-14 06:30 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Antwerp, Limburg, Flemish Brabant: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue with DSL speeds in the Antwerp Region (solved)

Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET

Dear customers,

We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-12-23 11:00 AM*
End: TBD
Duration: TBD
Impacted services: DSL & IP telephony
Affected Areas: Antwerp, 03, Others are being investigated

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Info: upstream vectoring issue FRITZ!Box

Dear customers,

We would like to inform you about an issue we found with our FRITZ!Box 7360/7490 routers.

Problem: During the implementation of upstream vectoring, which allows upstream speeds up to 20Mbps, we noticed that during boot up the FRITZ!Box router synchronization falls back to 576kbps. This problem occurs only on vector profiles.

Solution: This problem is resolved in a newer firmware of the FRITZ!Box routers, but this version isn’t certified yet. We are working on an emergency certification process in cooperation with proximus.

Workaround: as the problem only occurs during the synchronization at boot up, just leave the router powered on, and after the first bad synchronization, pull out the DSL connection, wait a minute, and reseat it again. From then on the synchronization will act normally and upstream vectoring will be applied successfully.

If you have any questions left, please do not hesitate to contact us.

 

Best regards
The edpnet team


Issue: Short interuption of internet traffic (solved)

Dear customers,

We have experienced a small interuption of internet traffic due to a defective router.

Please find all details below:

Start: 2015-12-10 20:00*
End: 2015-mm-dd 20:27*
Duration: aprox. 27 minutes
Impacted services: all internet traffic
Affected Areas: all areas

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 14/12 for Walloon Brabant and Hainaut

Dear customers,

To ensure that your data solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This work may have an impact on your data communications.

This maintenance may affect your services.

Please find all details below:

Start: 2015-12-14 00:00 AM*
End: 2015-12-14 06:00 AM*
Duration: 10 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time