Belgium / Closed / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: |
2018-08-28 06:44* |
| End: |
2018-08-28 12:24* |
| Duration: |
TBC |
| Impacted services: |
Telephony: ingoing and outgoing calls |
| Affected Areas: |
All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / hosting / Issue / outage / vpbx /
Dear customers,
We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.
Please find all details below:
| Start: |
2018-08-21 14:50* |
| End: |
2018-08-21 16:45* |
| Duration: |
1h55min |
| Impacted services: |
Hosting/mail/ VPBX |
| Affected Areas: |
All |
Update: 21/08 15:50 VPBXs starting up
Update: 21/08 16:08 Mail service is back online, starting delivery
Update: 21/08 16:43 Hosting service is up
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: |
2018-06-04 09:00* |
| End: |
2018-06-04 11:10* |
| Duration: |
2h10 |
| Impacted services: |
Telephony |
| Affected Areas: |
all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Issue / outage / Telephony /
Dear customers,
We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.
Please find all details below:
| Start: |
2018-05-18 12:12* |
| End: |
2018-05-18 12:31* |
| Duration: |
19min |
| Impacted services: |
Incoming /outgoing calls |
| Affected Areas: |
all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / cleared / Info / Issue / outage / Solved / Telephony /
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: |
2018-05-15 09:40* |
| End: |
2018-05-15 11:55* |
| Duration: |
2h15min |
| Impacted services: |
Telephony |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / cleared / Issue / outage / Solved / Telephony /
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Belgium / Internet / IPv6 / Issue / outage / Solved /
Dear customers,
We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution.
In order to restore your IPv6 connectivity, please, reboot your CPE.
Below the details of the outage:
| Start: |
2018-04-03 15:45* |
| End: |
2018-04-04 09:32* |
| Duration: |
17h47min |
| Impacted services: |
IPv6 Connectivity |
| Affected Areas: |
All areas: IPv6 active users reconnecting during this period |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Closed / Internet / outage / Solved /
Dear customers,
We have experienced an outage with Internet services due to a short power outage in the Liège region.
Please find all details below:
| Start: |
2018-03-15 13:35* |
| End: |
2018-03-15 14:10* |
| Duration: |
35 minutes |
| Impacted services: |
Internet services |
| Affected Areas: |
Liège region : 41 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed / Info / Maintenance / outage /
Dear customers,
We have experienced an outage with Internet services due to a power maintenance at the data center at Brussels.
Please find all details below:
| Start: |
2018-02-12 07:08* |
| End: |
2018-02-12 07:18* |
| Duration: |
10minutes |
| Impacted services: |
Internet |
| Affected Areas: |
region Antwerp, Limburg, Flemish Brabant: 03CEN 03, 011, 012, 013, 014, 015, 016, 089 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Issue / outage / Solved / Telephony / vpbx /
Dear customers,
We have experienced an outage with our VPBX due to a power outage in a server rack in the data center at Brussels. Our NOC has relocated affected virtual machines to the alternate data center and servers.
Please find all details below:
| Start: |
2018-02-12 16:10* |
| End: |
2018-02-12 16:50* |
| Duration: |
40minutes |
| Impacted services: |
VPBX |
| Affected Areas: |
all |
Update: 12-02-2018 16:35 : Start VPBX’s recovery initiated, estimated time of repair: 15minutes
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time