Antwerp / Belgium / Brussels / Closed / East Flanders / Flemish Brabant / Info / Internet / Limburg / Maintenance / Scheduled / SIP / Telephony / VoIP / West Flanders /
Dear customers,
Edpnet has planned works in our domain to maintain the quality of the services we provide.
This maintenance may affect your connection. You will experience a short disconnect during the given time.
Please, find all details below:
| Start: |
2017-05-23 02:00 |
| End: |
2017-05-23 03:00 |
| Duration: |
15 minutes |
| Impacted services: |
Internet, Telephony |
| Affected Areas: |
Brussels, Antwerp, Limburg, Flemish Brabant, West and East Flanders
02, 03, 011, 012, 013, 014, 015, 016, 089, 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Brussels / outage /
Dear customers,
We are currently experiencing an outage with voice and internet region Brussels. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-05-09 20:03* |
| End: |
2017-05-09 21:40* |
| Duration: |
1h 37 |
| Impacted services: |
voice and internet region Brussels |
| Affected Areas: |
Service area Brussels: 02 |
edit 20:46: Proximus confirms power outage in colocation service area Brussels, both A and B feed down, technicians onsite to resolve the issue.
edit 21:48: Power feeds are restored, services back to normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / outage / Solved /
Dear customers,
We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2017-04-25 11:30* |
| End: |
2017-04-25 12:10* |
| Duration: |
40 minutes |
| Impacted services: |
All data services (Internet, telephony) |
| Affected Areas: |
Brussels, Antwerpen, Limburg, Flemish Brabant |
Update 25/04 12:10: All lines are restored. Reason of outage: unexpected issue on the server.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled /
Dear customers,
Please be informed that we’ll be planning a maintenance on our remote server on Thursday 27/04/2017.
All customer sessions will be disconnected during the maintenance.
Please find all details below:
| Start: |
2017-04-27 02:00* |
| End: |
2017-04-27 05:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-05-08 00:00* |
| End: |
2017-05-08 02:00* |
| Duration: |
Up to 30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
West and East Flanders: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Maintenance / Scheduled /
Dear customers,
Edpnet has planned a maintenance on one of our core routers.
This maintenance affects all DSL connectivity. You may notice some short interruptions in your connection during the maintenance window.
Please find all details below:
| Start: |
2016-04-13 03:00* |
| End: |
2016-04-13 05:00* |
| Duration: |
Up to 5 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
091 / Belgium / Gent / Maintenance / Scheduled /
Dear customers,
Proximus will be carrying out short works on its network.
This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-27 00:00* |
| End: |
2017-02-27 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
We apologize for any inconvenience.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Belgium / Info / Maintenance / Scheduled /
Dear customers,
To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This intervention may have an impact on your services.
Please find all details below:
| Start: |
2017-02-13 00:00* |
| End: |
2017-02-13 02:00* |
| Duration: |
30 minutes |
| Impacted services: |
All data services (internet, telephony, …) |
| Affected Areas: |
Gent: 091 |
EDIT 10/02 15:50: This intervention has been cancelled and will likely be moved to another, yet unknown date.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Closed /
Dear customers,
We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved.
Please find all details below:
| Start: |
2017-01-26 17:10* |
| End: |
2017-01-26 17:45* |
| Duration: |
35 min |
| Impacted services: |
Slow internet access |
| Affected Areas: |
All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
outage / Solved / Telephony /
Dear customers,
We are currently experiencing an outage with telephony. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: |
2016-11-18 13:32* |
| End: |
2016-11-18 20:00* |
| Duration: |
6:28 |
| Impacted services: |
All telephony services |
| Affected Areas: |
All areas |
Update 18/11 20:00: Full capacity is restored, multiple link resets were needed to restore all links. The problem will be investigated and corrective measures will be taken to avoid this issue in the future.
Update 18/11 14:56: The hardware replacement did not have the required effect and telephony is currently running at reduced capacity. We are still looking into solving the issue as soon as possible.
Update 18/11 13:52: The fault was found (hardware failure) and the piece has been replaced. We are following up and monitoring the issue.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time