Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]
Outage: Internet services (solved)
Dear customers, We are currently experiencing an outage with Internet services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-04-25 11:30* End: 2017-04-25 12:10* Duration: 40 minutes Impacted services: All data services (Internet, telephony) Affected Areas: Brussels, Antwerpen, […]
Issue: Slow internet access (solved)
Dear customers, We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved. Please find all details below: Start: 2017-01-26 17:10* End: 2017-01-26 17:45* Duration: 35 min Impacted services: Slow internet access Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All times […]
Issue: Internet connectivity issues
Dear customers, We have experienced a DDoS attack. The attack is under investigation by our NOC team. The DDoS target has been found and disabled. The issue is solved. We are researching how to mitigate future attacks. Please find all details below: Start: 2016-10-02 23:30* End: 2016-10-03 09:30* Duration: 10 hours, intermittent disconnects Impacted services: […]
Outage: mail
Dear customers, We have experienced an outage with our mail server. For now all mail systems are running again. Please find all details below: Start: 2016-09-27 15:00* End: 2016-09-27 15:42* Duration: 42 minutes Impacted services: mail Affected Areas: all Update 27/09/2016 – 16-00: Mail service is fully restored. We apologize for the inconveniences. Best regards The edpnet team *All […]
Power outage at edpnet colocation
Dear customers, We have experienced an outage at our colocation in Sint-Niklaas. For now all systems are running again. Please find all details below: Start: 2016-09-26 07:00* End: 2016-09-26 16:50* Duration: Telephony and web services: 3 hours Mail: 9 hours 50 min Impacted services: All telephony services, mail, web services Affected Areas: All areas Update […]
Outage: Service degradation / High latency
Dear customers, We are currently experiencing an outage with internet services, due to paths cut between Brussels and Amsterdam. Traffic is rerouted but customers may notice a service degradation and high latency. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details […]
Outage: telephony
Dear customers, We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-08-08 02:30 PM End: 2016-08-08 04:00 PM Duration: 1 h 30 min Impacted services: telephony Affected Areas: all Update […]
Outage: Mail delivery : Solved
Dear customers, We are currently experiencing an outage with our mail services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-08-01 21:00* End: 2016-08-02 10:50* Duration: 13h50 Impacted services: outgoing/incoming mail delivery Affected Areas: all No mails were […]
Outage: all data services (internet, telephony, …)
Dear customers, We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team. Please find all details below: Start: 2016-06-07 2:09 AM* End: 2016-06-07 9:47 AM* Duration: 7,5 hours Impacted services: All data […]