Outage: Short connection drop on 91GEN (East and West Flanders) on Saturday – Solved
Dear customers, Saturday morning, we experienced an outage with a core router servicing 91GEN, which resolved itself quickly. Our Network Operations team investigated this outage and found no lasting problems. Monitoring shows all affected sessions restored themselves within 20 minutes. Please find all details below: Start*: 13-01-2024 07:22* End*: 13-01-2024 07:23* Duration: Less than one […]
Outage: Interruptions on PPPoE in 91GEN
Dear customers, We are currently experiencing an outage with PPPoE connections in 91GEN area. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 11-12-2023 16:13* End*: 11-12-2023 16:51* Duration: 38 minutes Impacted services: All internet services Affected Areas**: 91GEN: all areas […]
Outage: Connectivity issues in Walloon Brabant and Hainaut – Solved
Dear customers, We are currently experiencing an outage with internet and fixed voice services in the area of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 30-11-2023 04:44 (full impact since around 07:00) End*: 30-11-2023 14:40 […]
Outage: Multiple outages at AMS-IX Internet Exchange affecting Internet stability: Solved
Dear customers, We are currently experiencing an outage with our peering via AMS-IX. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 22-11-2023 19:08* End*: 22-11-2023 23:04* Duration: 3 hours 56 minutes Impacted services: Global internet connectivity Affected Areas**: All areas […]
Outage: Connectivity issues – Walloon Brabant and Hainaut: Solved
Dear customers, We are currently experiencing an outage with internet connectivity in the region of Walloon Brabant and Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. We apologize for the delay in confirming the incident. Please find all details below: Start*: 18-10-2023 12:22 End*: 18-10-2023 […]
Outage: Connectivity issues Walloon Brabant, Hainaut – Solved
Dear customers, We are currently experiencing an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 26-09-2023 18:07 End*: 26-09-2023 20:15 Duration: 2 hours 2 minutes Impacted services: internet and […]
Outage: Connectivity issues in West and East Flanders – Solved
Dear customers, Our supplier has experienced an outage that impacted internet services in West and East Flanders. All affected connections have been restored and are fully operational as of 01:57 am. Our Network Operations team is in contact with our supplier to identify the root cause of the incident. Further updates will be released as […]
Outage: Hosted services (voice, mail, My Edpnet)
Dear customers, We experienced an outage with one of our core routers at the Sint-Niklaas office. Our Network Operations team investigated this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 04-07-2023 10:27 End*: 04-07-2023 10:53 Duration: 26 minutes Impacted services: All voice traffic (voip, cloud PBX), e-mail, […]
Outage: Partial unavailability of mail and telephony services – Solved
Dear customers, Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter. Our network engineer is already en route to the location to swap the faulty card. Further updates will be released as soon as possible. Please find all […]
Outage: Internet issues in Antwerp
Dear customers, We have experienced an outage with all internet services in Antwerp. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start*: 25-04-2023 10:12 End*: 25-04-2023 10:32 Duration: 20 minutes Impacted services: All internet services Affected Areas**: 03BKC: Antwerp, Limburg, Flemish […]