Outage: Internet and fixed telephony – Walloon Brabant, Hainaut : SOLVED

Dear customers,

We are currently experiencing an outage in A71 area (Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071). Our Network Operations team is investigating the outage.

Please find all details below:

Start*: 14-04-2021 11:58
End*: 14-04-2021 13:37 / 15h12
Duration: 1 hour 39 minutes
Impacted services: all internet services
Affected Areas**: A71: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

 

We apologize for the inconveniences.

Best regards
The edpnet team

UPD 12h40: the problem has been located. Our engineers are working to get the link up as soon as possible.

UPD 13h13: we suspect broken card on top of the fiber cut. Our technician is on his way to replace the card. Estimated time of resolution : 15h00

UPD 13h40: the problem  on the main path (fiber cut) is fixed. The links are coming up.

UPD: 15h20: The faulty card has been replaced. The problem is fully resolved.

Comments

  1. I’m in the Namur region and have the same issue

  2. Good luck with the situation. And thank you for this tracker! very helpful.

  3. Yannick Warnier
    April 14, 2021 - 12:43 pm

    We are experiencing this issue in Nivelles. Impacting our business operations.
    Thanks for solving this as soon as possible.

  4. Laurent Willem
    April 14, 2021 - 1:40 pm

    5060?

  5. C’est beau la transparence, merci! 😀

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