Outage: Network hardware failure: Solved

Dear customers,

We are currently experiencing an outage with our network backbone.  Our Network Operations team is investigating this outage.  Further updates will be released as soon as possible.

Edit 18:50*:  Broken card replaced, all services restored.

Please find all details below:

Start*: 09-02-2022 13:49*
End*: 09-02-2022 18:31*
Duration: 5:18
Impacted services: All internet services
Affected Areas**: 02STR, 03BKC, 41GRE


Edit 16:15*: We have identified the failure and mitigated its downsides. Users may have noticed increased latency from 14:00 onwards but this should be resolved since 16:15. Our techs are moving onsite to replace affected hardware.
Edit 17:26*: You may still notice some latency, we are working on minimizing this as much as possible until the hardware replacement is done.
Edit 18:50*:  Broken card replaced, all services restored.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site