Belgium / Mobile / outage /

Mobile outage: Calls, SMS & data affected in all areas – Resolved

Dear customers,

At the moment, we are experiencing an outage affecting edpnet’s mobile services. Unfortunately, this impacts calling, texting, and mobile data usage.

The cause of this outage is a fiber cut at our provider, which lies outside of our direct control. Together with them, we are working hard to resolve the issue.

We understand how inconvenient this is and assure you that we are doing everything possible to restore services as quickly as possible.

We sincerely apologize for the inconvenience and thank you for your understanding.

Please find all details and the timeline below:

Update 02/10/2025 14:35*: Our mobile services provider has confirmed that a fiber cut is affecting services. They are communicating with their service delivery teams and are looking for a solution.

Update 02/10/2025 16:28*: Our mobile services provider is still working on a solution. We do not have a clear end time for resolution yet. We will keep updating the post to inform you of the progress.

Update 02/10/2025 17:00*: The issue is still ongoing. Our provider is coordinating with their network team and physical link provider to have this resolved as quickly as possible.

Update 02/10/2025 18:02*: The location of the fiber cut has been identified and a team was dispatched to resolve it at 17:10. We’re awaiting further updates.

Update 02/10/2025 20:15*: The exact location of the fiber cut was determined to be near a highway and the repair is in progress. The team is coordinating with authorities to perform this repair in a safe and correct manner.

Update 02/10/2025 23:16*: Splicing operations are ongoing.

Update 03/10/2025 02:41*: Splicing works finished but issue still not resolved, further investigation is ongoing, we are pushing for the fastest resolution possible.

We apologize for the inconveniences.

Update 03/10/2025 07:04*: Our supplier has sent another team onsite to verify the fiber connections and finalize repairs. They estimate the time to resolution to be 8:00 AM.

Update 03/10/2025 09:06*: Repair works remain underway. We are exploring all available workarounds to restore connectivity as soon as possible. We sincerely apologize for the inconvenience this incident has caused.

Update 03/10/2025 11:28*: The fiber cut was repaired at 11:15 and connectivity has been restored. We are waiting for confirmation that the incident has been fully resolved. If you’re still experiencing issues, please try toggling airplane mode on and off, or reboot your device.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site