Incident: calls to international destinations – Resolved
Dear customers, We are currently experiencing a incident impacting calls towards international numbers. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 29-07-2026 15:00 End*: 29-07-2026 15:39 Duration: 39 minutes Impacted services: Mobile Affected Areas**: All areas Update 29/07/2026 […]
Maintenance planned 17–19/07/2026 – Mobile services may be briefly impacted on 19/07
Dear customers, We planned maintenance on our core network equipment. Voice, data and SMS traffic may be briefly interrupted on 19/07 at around 01:00. No other customer impact is expected during these maintenance activities. We will make every effort to minimize the downtime. The provisioning of new SIM cards will be paused throughout the maintenance […]
Partial mobile outage: calls and data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 17-06-2026 11:20 End*: 17-06-2026 12:15 Duration: 55 minutes Impacted services: Mobile Affected Areas**: […]
Partial mobile outage: calls & data affected – Resolved
Dear customers, We are currently experiencing an incident that may be impacting calls and mobile data. Our voice engineers are investigating the root cause and working towards a resolution. We’ll provide updates as they become available. Please find all details below: Start*: 07-07-2026 ~22:00 End*: 08-07-2026 12:41 (limited impact since 00:05) Duration: tbc Impacted services: […]
Incident: no calls & data while roaming – Resolved
Dear customers, We are currently experiencing an incident affecting calls and data for our mobile customers while roaming. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Start*: 24-06-2026 15:42 End*: 24-06-2026 17:12 Duration: 1 hour 30 minutes Impacted services: […]
Mobile outage: calls & data affected
Dear customers, We are currently experiencing a session setup issue that may be affecting calls and mobile data. Our voice engineers are investigating to identify and resolve the root cause. We’ll provide updates as they become available. Please find all details below: Incident start and end*: 26-03-2026 07:15 – 13:42 26-03-2026 16:40 – 18:00 Duration: […]
Mobile outage: calls & data affected – Resolved
Dear customers, Proximus is currently experiencing a nationwide outage affecting the mobile network for both calls and data. This incident impacts Citymesh mobile customers, as well as edpnet customers who have already migrated to the new network. We’ll provide further updates as they become available. Please find all details below: Start*: 16-03-2026 13:00 End*: 16-03-2026 […]
Roaming issues in Russia
Dear customers, Due to Regulatory requirements starting 6th October 2025, Russian mobile networks apply 24h-service blocking period for mobile data and SMS to all roaming subscribers visiting their networks. The blocking should be automatically applied from the moment of first registration in the network and stay active during 24 hours, then it will be removed. […]
Mobile outage: Calls, SMS & data affected in all areas – Resolved
Dear customers, At the moment, we are experiencing an outage affecting edpnet’s mobile services. Unfortunately, this impacts calling, texting, and mobile data usage. The cause of this outage is a fiber cut at our provider, which lies outside of our direct control. Together with them, we are working hard to resolve the issue. We understand […]
Partial outage: delays affecting outgoing SMS – Solved
Dear customers, We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays. We will provide further updates as soon as they become available. Please find all details below: Start*: 16-10-2024 08:10 End*: 16-10-2024 15:15 Duration: […]