Roaming issues in Russia
Dear customers, Due to Regulatory requirements starting 6th October 2025, Russian mobile networks apply 24h-service blocking period for mobile data and SMS to all roaming subscribers visiting their networks. The blocking should be automatically applied from the moment of first registration in the network and stay active during 24 hours, then it will be removed. […]
Mobile outage: Calls, SMS & data affected in all areas – Resolved
Dear customers, At the moment, we are experiencing an outage affecting edpnet’s mobile services. Unfortunately, this impacts calling, texting, and mobile data usage. The cause of this outage is a fiber cut at our provider, which lies outside of our direct control. Together with them, we are working hard to resolve the issue. We understand […]
Partial outage: delays affecting outgoing SMS – Solved
Dear customers, We are currently experiencing issues with SMS delivery. Due to an incident at our supplier, customers may encounter problems sending SMS messages. Approximately 25% of outgoing messages are experiencing delays. We will provide further updates as soon as they become available. Please find all details below: Start*: 16-10-2024 08:10 End*: 16-10-2024 15:15 Duration: […]
Partial outage: edpnet mobile issues in Antwerp area – Solved
Dear customers, We are currently experiencing a partial outage in the Antwerp region due to a fiber cut. Customers in this area may experience no coverage or reduced service. Our supplier has been working on the issue with the highest priority, and engineers are currently at the location carrying out repair works. Further updates will […]
Partial outage: mobile telephony issues – Solved
Dear customers, We experienced an outage with our mobile telephony. Some customers may have noticed difficulties being reached from other numbers or not being able to call other edpnet customers. The cause of the problem was identified and resolved by our service supplier. Please find all details below: Start*: 27-07-2024 TBC End*: 29-07-2024 13:00 Duration: […]
Outage: Mobile services: SOLVED
Dear customers, We are currently experiencing an outage with our Mobile services. Our network provider is investigating this outage. Further updates will be released as soon as possible. EDIT 19:06 Our provider solved the issue. Please find all details below: Start*: 19-11-2021 17:00 End*: 19-11-2021 19:01 Duration: 2h 01 Impacted services: Data Services, SMS, Voice […]
Outage: problem with mobile telephony : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Please find all details below: Start*: 18-03-2021 14:20 End*: 18-03-2021 14:35 Duration: 15 minutes Impacted services: mobile telephony Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, Central European Time ** Check the […]
Outage: Mobile telephony issues : SOLVED
Dear customers, We have experienced an outage with mobile telephony. Customers may have noticed voice issues, longer call setup time or no network at all. The cause of the problem was found and solved by the service supplier. If you still have issues with your mobile services, please reboot your cellphone device. Please find all […]
Outage: problem with mobile data, 4G/LTE backup : SOLVED
Dear customers, We have experienced an outage with mobile data, 4G & LTE backup services. Please find all details below: Start*: 19-01-2021 11:30 End*: 19-01-2021 14:10 Duration: 2 hours 40 minutes Impacted services: mobile data, 4G/LTE backup Affected Areas**: all areas We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Solved: edpnet mobile
Dear customers, We were experiencing an outage with mobile services. The outage is now solved. Please find all details below: Start: 2015-12-03 11:00 AM* End: 2015-12-03 11:50 AM* Duration: … Impacted services: edpnet mobile Affected Areas: all Belgium We apologize for the inconveniences. Best regards The edpnet team *All times are listed in CET, […]