Outage: all EFM connections are down : SOLVED
Dear customers, We have experienced an outage with EFM connections. The cause (a broken fiber lead on the Proximus equipment) was found and fixed by Proximus and our engineers. Start*: 27-04-2021 10:30 End*: 27-04-2021 15:55 Duration: 5 hours 25 minutes Impacted services: all EFM lines Affected Areas**: all areas We apologize for the inconveniences. […]
Maintenance planned on 21/04/2021 – impacted services: All internet services – region: Hasselt & Heusden-Zolder
Dear customers, Proximus has planned a maintenance which may affect your services. Please find all details below: Start*: 21-04-2021 00:05 End*: 21-04-2021 06:00 Duration: 5 hours 55 minutes Impacted services: all internet services Affected Areas**: Hasselt & Heusden-Zolder We apologize for the inconveniences. Best regards The edpnet team * All times are listed in […]
Maintenance planned on 26/03/2021 – impacted services: All internet services
Dear customers, Proximus has planned a maintenance in order to perform a software update on its equipment. This maintenance may affect your services. Please find all details below: Start*: 26-03-2021 01:00 End*: 26-03-2021 06:00 Duration: potential impact: 20 minutes Impacted services: all internet services Affected Areas**: Antwerp region & Sint-Niklaas; Assenede & Sint-Laureins; Aalst, Denderleeuw, […]
Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED
Dear customers, We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything […]
Outage : Problem with internet services – SOLVED
Dear customers, We are currently experiencing an outage with internet services (traffic drops). Our Network Operations team is investigating the outage. Further details on the affected areas and an estimated duration will be released as soon as possible. EDIT 19:40*: Our DNS-servers were the target of a concerted DDOS-attack for approximately one hour (18:00 – […]
Info: Fake Non-delivery notifications
Dear customers, We would like to inform you about a new phishing wave that is aimed at both customers and non-customers. Customers receive emails pretending to come from a mailserver / Microsoft Online Service, etc. The message tells you that your incoming mails have been placed on hold until you click on a link. Here […]
Info: Phishing pop-up with edpnet logo
Dear customers, We would like to inform you about a new phishing wave – customers see a pop-up with edpnet logo shown up while surfing the web. The message claims that edpnet is running a promotion on the occasion of its anniversary (or a satisfaction survey, contest, etc.) and is offering some gifts to the […]
Maintenance planned on 10/12/2018 – impacted services: internet connectivity and telephony – region : Ghent : Closed
Dear customers, Proximus has planned a maintenance which may affect your edpnet services. Please find all details below: Start: 2018-12-10 01:00* End: 2018-12-10 06:00* Duration: potential impact : up to 30 minutes Impacted services: internet connectivity and telephony Affected Areas: Mariakerke, Wondelgem, Drongen, Vinderhoute, Vosselare, Nevele, Merendree We apologize for the inconveniences. Best regards […]
Outage: Telephony: Solved
Dear customers, We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue. Please find all details below: Start: 2018-06-04 09:00* End: 2018-06-04 11:10* Duration: 2h10 Impacted services: Telephony Affected Areas: all Update: 2018-06-04 10:25 Repair Database ongoing Update: 2018-06-04 […]
Outage: Outgoing telephony (Solved)
Dear customers, We are currently experiencing an outage with outbound telephony. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-06-13 11:55* End: 2017-06-13 14:25* Duration: 2h30m Impacted services: Outgoing telephony Affected Areas: All areas Update 13:30: Our NOC-team has found […]