Issue: Incoming telephony: Solved
Dear customers, We are currently experiencing an issue with incoming telephony. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-21 09:36* End: 2017-11-21 14:23* Duration: 5 hours and 47 minutes Impacted services: Incoming telephony Affected Areas: All areas Update 21/11/2017 […]
Issue: Number not showing on outgoing calls: Solved
Dear customers, We are currently experiencing an issue with our telephony number identification service. For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue. Further updates will be released as soon as possible. Please find all details below: Start: 2017-11-16 06:00* End: 2017-11-23 05:32* Duration: 6 […]
Maintenance planned on 05/10/2017 – no impact expected: Closed
Dear customers, Edpnet has planned a maintenance on one of our voice switches. This maintenance should not affect any services. Please find all details below: Start: 2017-10-05 23:00* End: 2017-10-06 02:00* Duration: Up to 3 hours Impacted services: No impact expected Affected Areas: All areas Update: 2017-10-06 11:00: Everything went fine, we keep monitoring our […]
Outage: Several Proximus street cabinets in region Antwerp North down (Closed)
Dear customers, Due to a fiber cut Proximus acknowledged that a number of street cabinets in the below mentioned areas are disconnected from the net. Edpnet customers connected to these street cabinets can experience an outage of their DSL connection. Our Network Operations team has investigated this outage and is currently in contact with Proximus. […]
Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region: Closed
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This maintenance may affect your services. Please find all details below: Start: 2017-09-04 00:00* End: 2017-09-04 02:00* Duration: 15 minutes Impacted services: xDSL connection Affected Areas: Brussels region : 02STR We apologize […]
Maintenance planned on 22/08 – impacted services: xDSL connection: Closed
Dear customers, Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly. This maintenance may affect your services. Please find all details below: Start: 2017-08-22 05:00* End: 2017-08-22 11:00* Duration: 02:00 Impacted services: xDSL connection We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]
Issue: Slow internet access (solved)
Dear customers, We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved. Please find all details below: Start: 2017-01-26 17:10* End: 2017-01-26 17:45* Duration: 35 min Impacted services: Slow internet access Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All times […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]