Maintenance planned on 04/09/2017 – impacted services: xDSL in Brussels region: Closed
Dear customers, To ensure that your communication solution continues to function flawlessly, Proximus will shortly be carrying out works on its network. This maintenance may affect your services. Please find all details below: Start: 2017-09-04 00:00* End: 2017-09-04 02:00* Duration: 15 minutes Impacted services: xDSL connection Affected Areas: Brussels region : 02STR We apologize […]
Maintenance planned on 22/08 – impacted services: xDSL connection: Closed
Dear customers, Proximus has planned a maintenance in order to ensure the communication solution continues to function flawlessly. This maintenance may affect your services. Please find all details below: Start: 2017-08-22 05:00* End: 2017-08-22 11:00* Duration: 02:00 Impacted services: xDSL connection We apologize for the inconveniences. Best regards The edpnet team *All times are […]
Outage: Internet service : Walloon Brabant, Hainaut region, all services impacted (solved)
Dear customers, We are currently experiencing an outage with region Walloon Brabant, Hainaut. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. Please find all details below: Start: 2017-07-08 15:57* End: 2017-07-08 19:01 Duration: 3h 4min Impacted services: Internet and telephony Affected Areas: A71: 010, 060, 064, […]
Maintenance planned on 23/05/2017 – impacted services: Internet, telephony: Closed
Dear customers, Edpnet has planned works in our domain to maintain the quality of the services we provide. This maintenance may affect your connection. You will experience a short disconnect during the given time. Please, find all details below: Start: 2017-05-23 02:00 End: 2017-05-23 03:00 Duration: 15 minutes Impacted services: Internet, Telephony Affected Areas: Brussels, Antwerp, […]
Issue: Slow internet access (solved)
Dear customers, We experienced a DDOS attack. The attack is currently under investigation by our NOC team, and should be solved. Please find all details below: Start: 2017-01-26 17:10* End: 2017-01-26 17:45* Duration: 35 min Impacted services: Slow internet access Affected Areas: All We apologize for the inconveniences. Best regards The edpnet team *All times […]
Update: Outage Closed: KPN link for fiber is down
Update: Outage cleared Dear customers, We are currently experiencing an outage with our KPN link for fiber. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2017-01-26 10:38 End: 2017-01-26 10:56 Duration: 18 minutes Impacted services: NL Fiber Affected Areas: Amsterdam […]
Maintenance planned on 20/12/2016 – impacted services: 5 min loss of connectivity (closed)
Update 20/12/2016 – 06:18 Dear customers, This maintenance was successfully completed. Best regards The edpnet team Dear customers, Edpnet has planned a maintenance in order to migrate the lines to a new port. Customers will need to reconnect. If some customers are unable to connect automatically, they may need to reboot their modem. Please find all […]
Maintenance planned on 07/10 – impacted services: All telephony services (closed)
Update 07/10/2016 – 02:48: Dear customers, Last night’s maintenance was successfully completed. Redundancy tests were performed by bringing down each voice switch. One switch failed during these tests and corrective measures were taken. After these measures all tests were conducted again and finished 100% successfully. Best regards The edpnet team Initial post: Dear customers, […]
Outage: Voice services (solved)
Dear customers, We have experienced an outage with incoming voice traffic. The outage has been solved. Please, find the details below. Start: 2016-10-06 01:46* End: 2016-10-06 10:57* Duration: 9:11 Impacted services: All voice traffic Affected Areas: all areas Update 11:26: all voice services are restored and are fully operational. There are still issues with redundancy, but we […]
Outage: Webmail
Dear customers, We have experienced an outage with our webmail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible. Please find all details below: Start: 2016-10-05 05:30* End: 2016-10-05 09:25* Duration: Approx. 4 hours Impacted services: Webmail Affected Areas: All We apologize for […]