Dear customers,
We had experienced an outage with our telephony services. Our Network Operations team has solved the outage.
Please find all details below:
| Start: | 2018-10-22 11:48* |
|---|---|
| End: | 2018-10-22 12:20* |
| Duration: | 32minutes |
| Impacted services: | Telephony |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem.
Please find all details below:
| Start: | 2018-08-28 06:44* |
|---|---|
| End: | 2018-08-28 12:24* |
| Duration: | TBC |
| Impacted services: | Telephony: ingoing and outgoing calls |
| Affected Areas: | All |
Update: 28/08 10:00 Our engineer has found the issue and is working on a solution
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch.
Please find all details below:
| Start: | 2018-08-21 14:50* |
|---|---|
| End: | 2018-08-21 16:45* |
| Duration: | 1h55min |
| Impacted services: | Hosting/mail/ VPBX |
| Affected Areas: | All |
Update: 21/08 15:50 VPBXs starting up
Update: 21/08 16:08 Mail service is back online, starting delivery
Update: 21/08 16:43 Hosting service is up
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with Telephony services. There was some delay in connecting calls, some calls failed. Our Network Operations team has solved the issue.
Please find all details below:
| Start: | 2018-06-04 09:00* |
|---|---|
| End: | 2018-06-04 11:10* |
| Duration: | 2h10 |
| Impacted services: | Telephony |
| Affected Areas: | all |
Update: 2018-06-04 10:25 Repair Database ongoing
Update: 2018-06-04 09:41 Core switch reboot done
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with the capacity of our telephony servers. Our Network Operations team has found the issue, the servers have been rebooted.
Please find all details below:
| Start: | 2018-05-18 12:12* |
|---|---|
| End: | 2018-05-18 12:31* |
| Duration: | 19min |
| Impacted services: | Incoming /outgoing calls |
| Affected Areas: | all |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our telephony services. Some reachability issues had occurred. Our Network Operations team has provided a solution.
Please find all details below:
| Start: | 2018-05-15 09:40* |
|---|---|
| End: | 2018-05-15 11:55* |
| Duration: | 2h15min |
| Impacted services: | Telephony |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We had experienced an outage with our office telephony availability. No customers impacted. Our Network Operations team solved the outage.
Edpnet office/helpdesk is reachable again.
We apologize for the caused inconveniences.
Best regards
The edpnet team
Dear customers,
We have experienced an issue with some incoming and outgoing calls. This outage has been solved by our Network Operations Team.
Please find all details below:
| Start: | 2018-04-20 10:53* |
|---|---|
| End | 2018-04-20 18:14* |
| Duration: | 7h21min |
| Impacted services: | Incoming/outgoing calls |
| Affected Areas: | Fix Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a capacity issue with incoming and outgoing telephony. This outage has been solved by our Network Operations Team. The maintenance of the coming night will help us avoid such issues in future.
Please find all details below:
| Start: | 2018-04-13 14:30* |
|---|---|
| End: | 2018-04-13 17:00* |
| Duration: | 2h30min |
| Impacted services: | Outgoing and incoming telephony |
| Affected Areas: | All areas |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced an outage with our internet service connectivity for IPv6 users. Our Network Operations team has investigated this outage and provided a solution.
In order to restore your IPv6 connectivity, please, reboot your CPE.
Below the details of the outage:
| Start: | 2018-04-03 15:45* |
|---|---|
| End: | 2018-04-04 09:32* |
| Duration: | 17h47min |
| Impacted services: | IPv6 Connectivity |
| Affected Areas: | All areas: IPv6 active users reconnecting during this period |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time