Outage: DSL Services down Region Brussels

Dear customers,

We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-10 20:00*
End: 2016-04-10 21:50*
Duration: 1h 50
Impacted services: DSL and Voice
Affected Areas: Brussels : 02

Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: BNIX partial outage

Dear customers,

We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-04-04 16:30 PM*
End: 2016-04-04 19:45 PM*
Duration: 3 hours approx.
Impacted services: Partial outage, under investigation
Affected Areas: Entire network

Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.

Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: SIP trunking

Dear customers,

We have experienced a short outage with SIP trunking services. The issue has been solved.

Please find all details below:

Start: 2016-02-16 09:40 AM*
End: 2016-02-16 09:55 AM*
Duration: 15 minutes
Impacted services: Telephony

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Mail service down

Dear customers,

We are currently experiencing an outage with mail service. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-02-16 09:20 AM*
End: 2016-02-16 10:00 AM*
Duration: 2016-02-16 10:00 AM
Impacted services: Mail
Affected Areas:

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage of DSL services in the Walloon area

Dear customers,

We are currently experiencing an outage with DSL services in the Walloon area. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-01-28 11:40 AM*
End: 2015-01-28 12:05 AM*
Duration: 25 minutes
Impacted services: All DSL services
Affected Areas: Walloon area:  019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

Possibly impacted: 010, 060, 064, 065, 067, 068, 069, 071

Update 12:30: Temporary outage due to disturbance on our fiber network in the Brussels region.
Walloon circuits were up by 12:02. From that point PPP was possible again.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Delay on mailsystems

Dear customers,

Due to a sudden and continuous influx of spam mails, our relays have been overloaded. Mail delivery is currently delayed. We are working on resolving the issue. More information later.

Description: Delay on mailsystems
Start:
2016-01-18 09:00 AM
End: 2016 -01-18 09:45 AM
Duration: 45 Minutes
Impacted services: All mail services.

UPDATE 09:45 – Mail traffic seems to be normalizing. Relays are clearing out their backlogs. We expect normal traffic flow to be resumed soon.

UPDATE 10:10 – Mail traffic flow has been fully restored.

We apologize for the inconvenience

The edpnet team


Issue with DSL speeds in the Antwerp Region (solved)

Update 24/12/2015 – 08h23: The situation has been resolved.
Update 24/12/2015 – 06h28: There will be a short traffic interruption around 07h00 CET

Dear customers,

We are currently experiencing an issue with DSL speeds in the Antwerp region. Other nearby regions may be affected. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2015-12-23 11:00 AM*
End: TBD
Duration: TBD
Impacted services: DSL & IP telephony
Affected Areas: Antwerp, 03, Others are being investigated

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Solved: edpnet mobile

Dear customers,

We were experiencing an outage with mobile services. The outage is now solved.

Please find all details below:

Start: 2015-12-03 11:00 AM*
End: 2015-12-03 11:50 AM*
Duration:
Impacted services: edpnet mobile
Affected Areas: all Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Antwerp, Limburg, Flemish Brabant capacity issues (solved)

Dear customers,

We were experiencing an outage with DSL customers in the Antwerp, Limburg, Flemish Brabant region. The outage is solved by our NOC team. A planned maintenance reduced the bandwith capacity on our network due to a misconfiguration,  this misconfiguration will be rectified to avoid this issue in the future.

Please find all details below:

Start: 2015-11-20 00:20*
End: 2015-11-20 04:20*
Duration: 4:00
Impacted services: DSL throughput
Affected Areas: 03CEN: 03, 011, 012, 013, 014, 015, 016, 089

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Liège, Namur, province of Luxembourg some areas (solved)

Dear customers,

We were experiencing an outage with DSL and voice in Liège, Namur, and the province of Luxembourg. The outage is solved by our NOC team.

Please find all details below:

Start: 2015-11-20 02:00*
End: 2015-11-20 07:30*
Duration: 05:30
Impacted services: DSL, Voice
Affected Areas: 41GRE: 019, 04, 061, 062, 063, 080, 081, 082, 083, 084, 085, 087

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time