Dear customers,
We have experienced a short interruption on our telephony services.
Please find all details below:
| Start: | 2016-06-01 14:42 PM |
|---|---|
| End: | 2016-06-01 14:48 PM |
| Duration: | 5 minutes |
| Impacted services: | Voice |
| Affected Areas: | All |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a possible outage with lines in region Genk. The issue is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-05-31 10:50 |
|---|---|
| End: | 2016-05-31 11:00 |
| Duration: | ended |
| Impacted services: | Internet services |
| Affected Areas: | Genk |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 24/05/2016 11:30 AM – The issue has been solved
Dear customers,
We are currently experiencing an outage with one of our telephony servers.
Customers may notice troubles with their telephony services (VoIP, SIP-trunking).
The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-05-24 11:10 AM* |
|---|---|
| End: | 2016-05-24 11:30 AM |
| Duration: | 20 minutes |
| Impacted services: | Telephony services (VoIP, SIP-trunking) |
| Affected Areas: | All customers in Belgium with telephony services at edpnet |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
Edpnet was experiencing a short outage with all DSL services in Walloon Brabant, Hainaut due to a power issue on the network.
Please find all details below:
| Start: | 2016-05-17 14:00 PM* | |
|---|---|---|
| End: | 2016-05-17 14:30 PM* | |
| Duration: | 30 minutes | |
| Impacted services: | All DSL services: Internet, VOIP telephony | |
| Affected Areas: |
|
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Update 02/05/2016 – 10h01: Impacted customers went back online on 29/04 by 12h40. The full restoration of Proximus network has been finished on Saturday noon, all the services are functioning flawlessly since then.
Dear customers,
We are currently experiencing an outage with all internet services in the Namur area. A fire caused damage to the Proximus infrastructure. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-29 09:25 AM* |
|---|---|
| End: | 2016-04-29 12:40 PM* |
| Duration: | 3 hours 15 minutes |
| Impacted services: | All internet services |
| Affected Areas: | Namur area |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with our link between 91GEN and 02STR. Traffic has been rerouted but this is causing reduced capacity. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-20 08:56 AM* |
|---|---|
| End: | 2016-04-20 09:25 AM* |
| Duration: | 30 minutes |
| Impacted services: | Reduced capacity on Ghent region |
| Affected Areas: | 91GEN: 050, 051, 052, 053, 054, 055, 056, 057, 058, 059, 09 |
Edit 1 9:25AM*: Link between 91GEN and 02STR has been restored. We are monitoring traffic.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing a partial outage with telephony. The outage was investigated by our NOC team, who found that one of the servers responsible for telephony crashed. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-19 10:00 AM* |
|---|---|
| End: | 2016-04-19 10:20 AM* |
| Duration: | 20 minutes |
| Impacted services: | Partial: Telephony |
| Affected Areas: | All areas |
Edit 1: The cause was found to be one of the telephony servers that went down. It was rebooted and shortly came up again. A few calls still fail.
Edit 2 10:45AM*: The server was taken down again for maintenance due to lingering issues. We are bringing it back online as soon as the maintenance ends.
Edit 3 11:00AM*: The server is back online. We are monitoring it for faults.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with all DSL traffic in area Brussels. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-10 20:00* |
|---|---|
| End: | 2016-04-10 21:50* |
| Duration: | 1h 50 |
| Impacted services: | DSL and Voice |
| Affected Areas: | Brussels : 02 |
Edit: the problem seems solved, proximus recovered traffic, presumably a faulty card
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We are currently experiencing an outage with BNIX. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.
Please find all details below:
| Start: | 2016-04-04 16:30 PM* |
|---|---|
| End: | 2016-04-04 19:45 PM* |
| Duration: | 3 hours approx. |
| Impacted services: | Partial outage, under investigation |
| Affected Areas: | Entire network |
Edit 1 17:10: BNIX faced a general outage. We forced traffic to reroute around the location.
Edit 2 19:45: BNIX’ general outage was resolved and our link to them restored. Traffic flows resumes as normal.
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time
Dear customers,
We have experienced a short outage with SIP trunking services. The issue has been solved.
Please find all details below:
| Start: | 2016-02-16 09:40 AM* |
|---|---|
| End: | 2016-02-16 09:55 AM* |
| Duration: | 15 minutes |
| Impacted services: | Telephony |
We apologize for the inconveniences.
Best regards
The edpnet team
*All times are listed in CET, Central European Time