Maintenance planned on 14/09/2018 – impacted services: Internet, telephony, hosting and email services: Closed
Dear customers, Edpnet has planned a maintenance in order to upgrade the software on one of our routers, which is required to resolve some outstanding bugs. This will cause an impact across many of our services. Please find all details below: Start: 2018-09-14 01:00* End: 2018-09-14 05:00* Duration: 5hours Impacted services: Up to 1hr of […]
Outage: Telephony: Reduced capacity: Solved
Dear customers, We have experienced an outage with our telephony services. Our servers ran on 50% capacity which caused issues on ingoing and outgoing calls. Our Network Operations team has solved the problem. Please find all details below: Start: 2018-08-28 06:44* End: 2018-08-28 12:24* Duration: TBC Impacted services: Telephony: ingoing and outgoing calls Affected Areas: All […]
Emergency maintenance 22/08 : POP3/IMAP mail servers: Closed
Dear customers, Edpnet has done an emergency maintenance in order to perform a file system check regarding our mail system and to remedy occurred errors. This maintenance may affect your services. Please find all details below: Start: 2018-08-22 20:10 End: 2018-08-22 21:40 Duration: 1h30min Impacted services: mail/webmail Affected Areas: all No mail loss was registered […]
Outage: Hosting/Mail and VPBX: Solved
Dear customers, We have experienced an outage with hosting/mail and VPBX services due to a networking equipment glitch. Please find all details below: Start: 2018-08-21 14:50* End: 2018-08-21 16:45* Duration: 1h55min Impacted services: Hosting/mail/ VPBX Affected Areas: All Update: 21/08 15:50 VPBXs starting up Update: 21/08 16:08 Mail service is back online, starting delivery Update: 21/08 […]
Maintenance planned on 20/08/2018 – impacted services: all internet services – Area : Nivelles 067
Dear customers, Edpnet has planned a maintenance in order to install a next-generation router which will offer an important increase in network capacity. This maintenance may affect your services. Please find all details below: Start: 2017-08-20 01:00* End: 2017-08-20 06:00* Duration: 02h 30min Impacted services: all internet services Affected Areas: Nivelles: 067 We apologize […]
Maintenance planned on 14/8/2018: Telephony
Dear customers, Edpnet has planned a maintenance in order to ensure the quality of our telephony. This maintenance may affect your services, but no impact is expected. Please find all details below: Start: 2018-08-14 5:30* End: 2017-08-14 6:30* Duration: 1 hour Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]
Maintenance planned on 10/08/2018 – impacted services: internet connectivity – area: Liege/Charleroi: Closed
Dear customers, Edpnet has planned a maintenance in order to migrate some links. This maintenance may affect your services. Multiple reconnections might occur during the reconfiguration. Please find all details below: Start: 2018-08-10 03:00* End: 2018-08-10 05:00* Duration: 2 hours Impacted services: internet connectivity Affected Areas: Liege, Namur, province of Luxembourg/Charleroi, Walloon Brabant, Hainaut: 41GRE and 71GIL […]
Info: Remote users on Fritz!Box
Dear customers, We would like to inform you about the recent hacking activity that has been/ is occurring on Fritz!Boxes with remote user access. Due to said hacks, we were forced to remove remote user configurations. When you are in need of a remote user, please, be sure to configure a strong password on it. […]
Maintenance planned on 20/06/2018 – impacted services: Brussels : All: Closed
Dear customers, Edpnet had planned a maintenance in order to migrate our 02STR, Brussels VLAN. The maintenance has been finished successfully. Please find all details below: Start: 2018-06-20 04:00* End: 2018-06-20 06:00* Duration: 2hours Impacted services: All Affected Areas: 02STR : Brussel We apologize for the inconveniences. Best regards The edpnet team *All times […]
Maintenance planned on 09/06/2018
Dear customers, Edpnet has planned a maintenance on our voice switches to improve our telephony services. We will try to minimize the impact as much as possible. Please find all details below: Start: 09.06.2018 01:00* End: 09.06.2018 03:00* Duration: 2 hours Impacted services: Telephony Affected Areas: All areas We apologize for the inconveniences. Best […]