Outage: VPBX services: Solved

Dear customers,

We have experienced a major server crash on one of our VPBX servers.  Our Network Operations team has resolved the issue by forcing a hard reboot on the affected server. The service was down for +/-10 minutes during booting time.

Please find all details below:

Start: 2017-11-28 09:50
End: 2017-11-28 10:00
Duration: 10 minutes
Impacted services: VPBX
Affected Areas: VPBX (partial)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Outgoing and incoming telephony: Closed

Dear customers,

We are currently experiencing an issue with outgoing telephony.  We have started sending outgoing calls via alternative operators in order to minimize the impact.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-23 12:03*
End: 2017-11-23 14:42*
Duration: 2 hours and 39 minutes
Impacted services: Outgoing and incoming telephony
Affected Areas: All areas

 

Update 23/11/2017 15:15 :  The issue was resolved, both incoming and outgoing calls pass through normal again.

Update 23/11/2017 14:44 :  Due to recovery works, capacity on incoming telephony is low.  We are looking into it with the highest priority.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Incoming telephony: Solved

Dear customers,

We are currently experiencing an issue with incoming telephony.  Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-21 09:36*
End: 2017-11-21 14:23*
Duration: 5 hours and 47 minutes
Impacted services: Incoming telephony
Affected Areas: All areas


Update 21/11/2017 15:46
: The issue is resolved, all links are up and incoming calls are arriving again. We are talking to Proximus on avoiding this from happening in the future.

Update 21/11/2017 13:49 : Proximus technician is trying to restore power by placing a temporary solution while an intervention is ongoing by Interxion on their power equipment.

Update 21/11/2017 11:43 : A power outage following a Proximus maintenance at Interxion, Zaventem took down various inbound links from Proximus to our network. Proximus has dispatched a technician to investigate and repair.

Further details on the estimated duration will be released as soon as possible.

We apologize for the inconveniences.

Best regards
The edpnet team


Issue: Number not showing on outgoing calls: Solved

Dear customers,

We are currently experiencing an issue with our telephony number identification service.  For some customers, their number is not showing on outgoing calls. Our Network Operations team is investigating this issue.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-16 06:00*
End: 2017-11-23 05:32*
Duration: 6 days, 23 hours and 32 minutes
Impacted services: Telephony
Affected Areas: All areas

 

Update 29/11/2017 11:50 : A solution for this issue was implemented last week. Monitoring of our system shows that this solution works as it was designed.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Issue: Google services slow: Solved

Dear customers,

We are currently experiencing an issue with reachability towards Google.  Our Network Operations team is investigating this issue, a ticket at Google has been created.  Further updates will be released as soon as possible.

Please find all details below:

Start: 2017-11-12 11:00*
End:  2017-11-12 23:00*
Duration: 12 hours
Impacted services: Google reachabilitly
Affected Areas: All

Update 13/11/2017 10:30 : Issue was resolved yesterday evening around 23:00. We are talking with Google what the exact cause was.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our telephony services.

Please find all details below:

Start: 2017-10-17 09:28*
End: 2017-10-17 11:22*
Duration: 1hour 54minutes
Impacted services: Telephony
Affected Areas: All

Update 17/10/2017: 22:30 : Soip Switch reboot done. We are looking into the root cause of the outage to avoid it in the future.

Update 17/10/2017: 16:57 : Proximus confirms our link is back up. Our SoIP switch will be rebooted at 22:30*

Update 17/10/2017: 11:28 : We have been provided with a temporary reroute of telephony traffic until the link that is down has been fixed.

Update 17/10/2017: 10:24 :  Our NOC team is working together with Proximus and our voice system supplier to resolve the issue.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Dear customers,

We have experienced an outage with our Telephony services.  Our Network Operations team has worked together with our Voice System Supplier to provide a solution.

Please find all details below:

Start: 2017-10-02 10:10*
End: 2017-10-02 12:33*
Duration: 2h23
Impacted services: Telephony
Affected Areas: All

Update: 2017-10-02 11:40: We will be performing a switch reboot at 12:10* on 02/10 to implement the necessary changes on our telephony network.

Update: 2017-10-02 12:40: The reboot was successful, we will closely monitor the situation.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony: Solved

Update: 2017-29-09 14:10: We confirm that the capacity issues have been solved. Small maintenance works will be conducted during the weekend.

Update: 2017-29-09 11:50: We are experiencing issues with the capacity due to yesterday’s outage.  Our Network Operations team is working together with Voice System Supplier to resolve the issue.

Update: 2017-09-28 16:40 : The outage has been resolved. All SoIPs are back online, traffic flow is normal and the transmission issue has been cleared.

Update: 2017-09-28 16:15 : Our SoIP2 is back online, the telephony traffic flow is getting better. The transmission issue with Proximus is still persisting, we are working with them to get it solved asap.

Update: 2017-09-28 15:15 : Our active servers reached capacity due to a transmission issue with Proximus we encountered. Our Network Operations team is working to provide a fix. Works on SoIP2 are also still in progress.

Update: 2017-09-28 11:50 : Network Operations team is working together with Voice System Supplier to resolve the issue on our SoIP 2. Traffic has been rerouted towards our active SoIPs 1 and 3. Channel capacity issue has been solved. Database repair is in progress.

Update: 2017-09-28 11:20 : Network Operations team is looking into a fix to improve the outgoing/incoming traffic flow on our active SoIPs.

Update: 2017-09-28 10:50 : Network Operations team has made some adjustments to reroute telephony traffic towards our other servers, however, due to the change, we reached a capacity issue of our other SoIP servers.

Dear customers,

We have experienced an outage with our Telephony services due to an issue with one of our SoiP servers.

Please find all details below:

Start: 2017-09-28 09:51*
End: 2017-09-28 16:40*
Duration: 6hours 49minutes
Impacted services: Incoming/Outgoing Calls
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Internet & Telephony: Solved

Dear customers,

We have experienced an outage with internet & telephony services.  Our Network Operations team has investigated this outage. There was a power surge at Interxion Brussels which made our main server to reboot.

Please, note that it may take some time for all the connections to be reestablished.

Please find all details below:

Start: 2017-08-07 13:19*
End: 2017-08-07 13:25*
Duration: 00:06
Impacted services: Internet & Telephony
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: No internet connectivity on ADSL/VDSL : Solved

Dear customers,

We have experienced an outage on ADSL and VDSL lines.  Our Network Operations team has found the issue and provided the solution. There was no reconnection possible if the xDSL was disconnected during the issue. All customers who had their xDSL up should not have noticed any problems.

The CPE (modem/router) should be rebooted if the issue persists.

Please find all details below:

Start: 2017-07-25 22:12*
End: 2017-07-26 11:00*
Duration: 12:48
Impacted services: Internet connectivity
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time