Outage : Problem with internet services – DDoS attacks on 28/08-31/08/20 : SOLVED

Dear customers,

We have experienced an outage with internet services (traffic drops) due to several DDoS attacks*** on our network. The attacks occurred at different hours and were causing intermittent connection, speed issues and packet loss. The heaviest one took place on Monday 31/08 and lasted from 11h15 until 18h45. Outside of those hours, everything was normal. Our Network Operations team has found and applied (on 01/09 at 1h29) a permanent solution to prevent and immediately mitigate such attacks in the future.

Please find all details below:

Start*: 2020-08-28 18:00*
End*: 2020-09-01 01:29*
Duration: 1) 2020-08-28 18:00 – 2020-08-28 19:00

2) 2020-08-30 20:30 – 2020-08-30 20:45

3) 2020-08-30 22:20 – 2020-08-31 00:55

4) 2020-08-31 04:05 – 2020-08-31 05:05

5) 2020-08-31 11:15 – 2020-08-31 18:45

Impacted services: all internet services
Affected Areas**: all areas

EDIT 12:30*: We have been under attack again since approximately 11:15. Access to our issues blog was limited so we were unable to keep you updated. Our apologies. We are doing our best to mitigate and solve the problem.

EDIT 2: 15h12*: Seems that the last attack is still ongoing.  We are working hard to try to minimize the impact. Rebooting your modem/router to receive new DNS servers can help (but not guaranteed).  In general surfing should be possible, only certain destinations will be difficult to reach.  We keep you posted.

EDIT 3: 20h25*: The last attack finished at 18:45. We did our best to mitigate what was possible but the overload was extensive. Edpnet DNS servers are currently available again. We are working very hard with an external party towards providing a permanent solution to minimize the impact of any further attacks.

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time
** Check the different areas & zones on our support site

*** DDoS (Distributed-Denial-of-Service- attack) is kind of a cyber-attack, when malicous users seek to make a machine or network resource unavailable by flooding the provider or target with superfluous requests, which results in systems overload and connectivity issues

Outage : Problem with internet services – SOLVED
Info: Report on the recent DDoS issue

Comments

  1. DNS still down in Merchtem-Hamme.

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