Maintenance planned on 25/08 – impacted services: online backup

Dear customers,

Our Acronis Cloud Backup server would be unavailable for an extended period due to maintenance.

Impact: customers using backups will not be able to save / restore backups during this time.

This maintenance may affect your services.

Please find all details below:

Start: 2016-08-25 10:00*
End: 2016-08-25 16:00*
Duration: 3-4 hours
Impacted services: Online backup
Affected Areas: Online backup

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: telephony

Dear customers,

We are currently experiencing an outage with telephony services. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-08-08 02:30 PM
End: 2016-08-08 04:00 PM
Duration: 1 h 30 min
Impacted services: telephony
Affected Areas: all

Update 15h40 : Currently almost all calls are working. Permanent fix expected within a few minutes

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Routing issue with outbound calls to mobile & international numbers [SOLVED]

Dear customers,

We are currently experiencing an outage with outbound calls to mobile & international numbers. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-06-30 10:45*
End: 2016-06-30 12:15*
Duration: Approx. 90 minutes
Impacted services: Telephony, outbound
Affected Areas: All

Update 11:05: We have found the issue and are currently progressing to solve it.

Update 11:35: We are currently performing an update on our routing which, in a few minutes, should solve the issue.

Update 12:15: All routings have been adjusted and no more problems should occur

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 24/06/2016 – impacted services: internet/telephony

Dear customers,

Edpnet has planned a maintenance in order to adjust the load balancing of the vlans on the port-channel for 02STR.

This maintenance may affect your services. Customers in affected vlans will experience a reconnect.

Please find all details below:

Start: 2016-06-24 06:00*
End: 2016-06-24 06:15*
Duration: 15 min
Impacted services: All data services (internet, telephony, …) 5 minutes impact whiles sessions reconnect for affected vlans.
Affected Areas: Telephone zone 02, Brussels region

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Walloon Brabant, Hainaut – all services impacted

Dear customers,

We are currently experiencing an outage with DSL and voice services in Walloon Brabant, Hainaut. The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-06-19 17:38*
End: 2016-06-19 18:53
Duration: 1h 25m
Impacted services: All DSL services: Internet, VOIP telephony
Affected Areas: Walloon Brabant, Hainaut: 010, 060, 064, 065, 067, 068, 069, 071

Update 19:44: the problem has been resolved, power issues at the colocation of proximus

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: all data services (internet, telephony, …)

Dear customers,

We have experienced an outage with DSL services impacted by the maintenance of last night. For most customers, the problem was solved when they restarted their modems. The outage has been fixed by our NOC team.

Please find all details below:

Start: 2016-06-07 2:09 AM*
End: 2016-06-07 9:47 AM*
Duration: 7,5 hours
Impacted services: All data services
Affected Areas: All DSL customers in Belgium

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 04/06/2016 – impacted services: telephony

Dear customers,

Edpnet has planned a maintenance in order to improve our telephony service.

This maintenance may affect your services for a few hours.

Please find all details below:

Start: 2016-06-04 02:00 AM*
End: 2016-06-04 06:00 AM*
Duration: 4 hours
Impacted services: Telephony
Affected Areas: all

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony

Dear customers,

We have experienced a short interruption on our telephony services.

Please find all details below:

Start: 2016-06-01 14:42 PM
End: 2016-06-01 14:48 PM
Duration: 5 minutes
Impacted services: Voice
Affected Areas: All

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Outage: Telephony services working unstable

Update 24/05/2016 11:30 AM – The issue has been solved

Dear customers,

We are currently experiencing an outage with one of our telephony servers.

Customers may notice troubles with their telephony services (VoIP, SIP-trunking).

The outage is currently under investigation by our NOC team. Further updates will be released as soon as possible.

Please find all details below:

Start: 2016-05-24 11:10 AM*
End: 2016-05-24 11:30 AM
Duration: 20 minutes
Impacted services: Telephony services (VoIP, SIP-trunking)
Affected Areas: All customers in Belgium with telephony services at edpnet

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time


Maintenance planned on 07/06/2016 – impacted services: all DSL services in Belgium

Dear customers,

Edpnet has planned a maintenance ont its remote servers.

DSL customers will face few interruptions during the maintenance.

Please find all details below:

Start: 2016-06-07 02:00 AM*
End: 2016-06-07 06:00 AM*
Duration: Up to 15 minutes
Impacted services: All data services (internet, telephony, …)
Affected Areas: All DSL customers in Belgium. In case of disconnection, we advise to restart hardware (modem/router)

 

We apologize for the inconveniences.

Best regards
The edpnet team

*All times are listed in CET, Central European Time